Diploma of Community Services

Zinna has over 15 years of experience working within the healthcare industry. She has worked with people in mental health, young children with a significant trauma background, different community programs, and within aged care industries (including palliative care and dementia-specific units).

She also has 2 years of experience with children and families as a therapeutic case worker, a field professional who works to integrate clients into their relationships and create positive living situations. Her primary responsibilities include conducting assessments, developing service plans, coordinating services, and providing advocacy and support. She also works closely with clients and their families to identify needs and help them access services, including counseling, financial assistance, and housing. She is experienced in crisis intervention, patient care, de-escalation techniques, conflict resolution, and document proficiency, and possesses strong communication skills.

Zinna has been a Trainer and Assessor for over 1 year, working in classrooms, workplaces, and online. Her qualifications include a Bachelor of Social Science, an Advanced Diploma of Community Sector Management, a Diploma of Community Services, a Diploma of Mental Health, a Certificate IV in Training and Assessment TAE40116, a Certificate IV in Community Services, a Certificate IV in Ageing and Disability Support, and a Certificate III in Health Service Assistance.

Teaching means that she has an emotional investment in making our world better, feels that she is making a positive contribution to society, never stops learning, gains satisfaction from seeing people learn, and is well respected.

Working as a community worker, she believes it is an opportunity for her to provide care and support to vulnerable clients. She wants to support and treat vulnerable clients with kindness and respectful behavior so that they feel secure, safe, and can become more independent in their lives. She loves both of her professions