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Business & leadership

Certificate III in Business (Customer Engagement)

SKU:BSB30120

Ready to boost your customer engagement? Equip yourself with a valuable set of service skills and learn how to keep your customers happy. Gain a solid education in the fundamentals of clerical and admin services and enjoy diverse career opportunities.
  • Flexible payment options
  • Study to fit into your routine
  • Nationally recognised accreditation
  • Start studying as soon as you enrol
  • No exams, ever.
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Certificate III in Business (Customer Engagement)

Is this course right for me?

We speak with students everyday who aren’t sure if this is the right course or institution for them. Here are some quick links to help you decide.

Studying with Open Colleges What our students say
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Certificate III in Business (Customer Engagement)

Select Payment Option

Pay in weekly instalments

Pay as you go

Save 18%


Pay in 58 instalments over the length of your course.

$63.10

Weekly

Total course cost: $3,860.00

Save $900.00

was $4,760.00


Pay Upfront

Save 30%


$3,332.00

Save $1,428.00

was $4,760.00

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Certificate III in Business (Customer Engagement)

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Feel right in your decision
Certificate III in Business (Customer Engagement)

Speak with our team

Have questions about studying? or generally looking to get an insiders view if this course is the right fit for you? Find a time to chat with our team below

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Certificate III in Business (Customer Engagement)

Intro to Certificate III in Business (Customer Engagement)

Engage Your Customers

Our nationally recognised BSB30120 Certificate III in Business (Customer Engagement) is designed to arm you with the tools to keep the customers coming back. You will learn how to use industry essential skills like producing documents, working as part of a team, managing feedback and complaints, and delivering quality customer service, to make sure you keep your customers happy.

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Common job Outcomes

  • Clerical Officer
  • Customer Service Representative
  • General Clerk

Job Skills

  • Effective communications
  • Critical thinking
  • Workplace health and safety
  • Spreadsheet design
  • Skill development and learning
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Course breakdown

What you’ll learn in this course

This qualification covers all the fundamental skills you need to succeed in any workplace with a specialised focus on liaising with customers. Get ready to become a highly sought after customer service representative.

Certificate III in Business (Customer Engagement)

BSBWHS311
Assist with maintaining workplace safety
  • Assist with incorporating WHS policies and procedures into work team processes
  • Contribute to consultative arrangements for managing WHS
  • Contribute to organisational procedures for providing WHS training
  • Participate in identifying hazards, and assessing and controlling risks for the work area
BSBSUS211
Participate in sustainable work practices
  • Measure sustainable work practices
  • Support sustainable work practices
  • Seek opportunities to improve sustainable work practices
BSBTWK301
Use inclusive work practices
  • Establish practices that support individual differences in the workplace
  • Work effectively with individual differences
  • Assess use of inclusive practices
BSBXCM301
Engage in workplace communication
  • Plan workplace communication
  • Undertake routine communication
  • Participate in workplace communication
BSBCRT311
Apply critical thinking skills in a team environment
  • Prepare to address workplace problem
  • Evaluate solutions for workplace problem
  • Finalise and review solution development process
5/ modules
View all
Easy to apply, the communication was great whenever I needed help and the content was relevant to my future career. Easy payment plans available which helped a lot.
Michelle
Read more
The assessment tips and especially the Webinars were extremely helpful for completing the assessments
OC Graduate
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Studying with Open Colleges

Study designed to
fit into your routine

What ever your reason for study, our courses are
designed to fit into your routine. 

  • No exams, ever.

    We mean it. Instead, assessments range from multiple choice quizzes, portfolios, videos & written assessments

  • Flexible study to fit into your routine

    Study anywhere at any time with 24/7 access to your units.

  • A learning platform optimized for online study

    Our courses are curated to maintain engagement across video, written content, assignments & audio.

Envision your routine while studying with Open Colleges

How quickly do you want to finish your course?

  • 18 months
  • 12 months
Learn more about online study
  • Daily routine
  • 07:00 am - 08:00 am

    Coffee + Study

  • 08:00 am - 09:00 am

    Morning routine + commute

  • 09:00 am - 01:00 pm

    Work

  • 01:00 pm - 02:00 pm

    Lunch + Study

  • 02:00 pm - 05:00 pm

    Work

  • 05:00 pm - 06:30 pm

    Evening routine

  • 06:30 pm - 07:30 pm

    Study session

  • 07:30 pm - 08:30 pm

    Break

  • 08:30 pm - 09:30 pm

    Study session

  • 09:30 pm - onwards

    Relax

Study for a minimum 18 hours per week to complete modules in 12 months

  • Daily routine
  • 07:00 am - 08:00 am

    Coffee + Study

  • 08:00 am - 09:00 am

    Morning routine + commute

  • 09:00 am - 05:00 pm

    Work

  • 05:00 pm - 06:30 pm

    Evening routine

  • 06:30 pm - 07:30 pm

    Study session

  • 07:30 pm - 08:00 pm

    Break

  • 08:00 pm - 09:00 pm

    Study session

  • 09:00 pm - onwards

    Relax

Study for a minimum 12 hours per week to complete modules in 18 months

Your course may include work placement which will be completed in addition to weekly study blocks.

We'll help you study smarter! 

Get in touch for tailored study advice

Our passionate team

Your trainer

Holly Radford
Holly is an enthusiastic and dedicated professional with over 20 years of experience in business administration, account management, marketing and print.
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Holly Radford

Business & Leadership
Holly is an enthusiastic and dedicated professional with over 20 years of experience in business administration, account management, marketing and print.
Holly is an enthusiastic and dedicated professional with over 20 years of experience in business administration, account management, marketing and print. She has also been working within the education and training industry since 2013, in both a face-to-face and online capacity and is passionate about the power of education. Holly runs a small online business and holds a position on the Australian Institute of Office Professionals (AIOP) WA Division Committee.

Holly holds a Bachelor of Commerce, Diploma of Business Administration, Diploma of Business, Diploma of Marketing Communication, Diploma of Social Media Marketing, Certificate IV in Training & Assessment and a Certificate III in Printing & Graphic Arts.

Frequently Asked Questions

When can I start the course?

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Anytime you like! The majority of our courses are ready to be enrolled in right now. There's no need to wait for a certain date or a new semester to start – just enrol, login, and start learning.

*Courses offered by the Open Colleges School of Health, which are campus based, do have specific intake dates, so please check the course page for more information.

Are your courses self-paced?

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Yes, they are! With Open Colleges, you’re in charge. There are no exams, or set timetables, so you can learn at your own pace. This means that if you have the time, you can dedicate more hours a week to studying and finish your course earlier. Or you can choose to study without pressure over a longer period of time.

Are your courses nationally recognised?

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Yes, they are! Open Colleges offers nationally recognised Certificates and Diplomas under the Australian Qualifications Framework (AQF). This means that our Certificates and Diplomas meet specific national standards and have been developed in consultation with industry experts to provide the most workplace relevant training. Qualifications from Open Colleges also carry the same level of recognition as courses delivered on-campus in a classroom setting. So, when you study with OC, you can rest assured that you are receiving quality education.

Are your courses free?

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Unlike a TAFE, which is government owned, Open Colleges is a privately owned RTO (Registered Training Organisation.) This means that we are an independent entity, and we don’t receive any government funding. For this reason, our courses are not free. If you have any questions about our pricing, please feel free to contact our friendly Enrolment Consultants.

Study and pay, your way

Payment Options

Pay Upfront
Save 30%
$3,332.00 Save $1,428.00
was $4,760.00
Week to week
Pay as you go
Save 18%
Pay in 58 instalments over the length of your course.
$63.10 Weekly
Total course cost: $3,860.00
Save $900.00
was $4,760.00
Full course breakdown
TBD

Take your first step towards an exciting new career

Start with Open Colleges Now