background-circle
Business & Leadership

Certificate III in Retail

SIR30216

Get ready to unlock diverse career outcomes. Transform yourself into a skilled and confident retail worker and a valued team member. Equip yourself with transferrable skills to empower you to thrive in the fast-paced world of retail.
  • Flexible payment options
  • Study to fit into your routine
  • Nationally recognised accreditation
  • Start studying as soon as you enrol
  • No exams, ever.
Start studying today
overlay
Feel right in your decision
Certificate III in Retail

Let’s find your next step

We speak with students everyday who aren’t sure if this is the right course or institution for them. Here are some quick links to help you decide.

Take our Career Quiz
Start studying today
overlay
How would you like to pay for your course?

  • Pay Upfront

    Best Value

    Upfront cost:

    $2,099.40 $3,499.00

    • One off payment

    • Save 40%

    • Total course cost: $2,099.40 was $3,499.00

    • Pay in 4 with

    • Get the best value when you pay upfront

    • Visa
    • Mastercard
    • Apple Pay
    • American Express
    • PayPal
    • View more details View less details

  • Payment Plan

    Spread the Cost

    Pay per week from

    $59.60

    • Pay in 52 weekly instalments

    • Save 6%

    • Total course cost: $3,299.00 was $3,499.00

    • Set-up fee $200

    • View more details View less details

Speak with an advisor to discuss your payment options. Call 1300 853 033.

Paying with Payright: What you need to know

Quick checks before you apply

Start now, pay later with a zero-interest payment plan. A credit check is required, and either you or a family member at your address can apply. You’ll complete the application on Payright’s site.

Got questions? Learn more or Call 1300 853 033

Are you 18 or over?

Are you an Australian Citizen or Permanent Resident?

Are you currently either working full-time, part-time or self-employed?

Do you have a driver’s licence or Australian passport?

You may have to select an alternative payment method or speak with an advisor to find the most suitable payment option for you. Call 1300 853 033

Back to payment option
Apply Now
overlay
Feel right in your decision
Certificate III in Retail

Get a course guide

Receive your free course guide and a consultation with an Enrolment Consultant.

By downloading the Course Guide, you agree to our Privacy Policy and receiving email and other forms of communication from us. You can opt-out at any time.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Confirmation

Great choice! You're one step closer to a whole new future. You’ll receive your course guide in your inbox shortly.

View your course guide
overlay
Feel right in your decision
Certificate III in Retail

Speak with our team

Have questions about studying or want an insider’s view to see if this course is the right fit for you? Find a time to chat with our team.

Find a date & time

By downloading the Course Guide, you agree to our Privacy Policy and receiving email and other forms of communication from us. You can opt-out at any time.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Choose date and time
Confirmation

Thanks XX, we look forward to speaking with you.
Here are the details for our call with you.

Name: XX
Number: XXX
Date: XX/XX/XXXX
Time: XX:XXam - XX:XXam AEST

Intro to Certificate III in Retail

Succeed in Sales

Get ready to deliver excellent customer service with our nationally recognised SIR30216 Certificate III in Retail. Arm yourself with industry essential skills to engage the customer, work as part of a team, manage feedback and complaints, and deliver quality customer service. Transform yourself into a qualified and confident Customer service specialist today.

background-circle

Job Outcomes

Explore More Careers

Job Skills

  • Effective communications
  • Customer service
  • Purchase goods and services
  • Workplace health and safety

Spend your time studying and let Open Colleges organise your work placement for you. In partnership with leading provider SkilTrak, we have introduced Guaranteed Work Placement to provide you with real-world experience in your dream career that's close to home.

Learn More
background-circle

Course breakdown

What you’ll learn in this course

This qualification includes a range of units designed to ensure that you graduate with the expert skills to deliver quality customer service to retail customers. Pursue work in various retail store settings, and gain an edge on the competition today.

Certificate III in Retail

SIRXWHS002
Contribute to workplace health and safety
  • Act safely in the workplace
  • Follow emergency procedures
  • Participate in workplace health and safety practices
SIRXHWB001
Maintain personal health and wellbeing
  • Maintain personal stamina and resilience
  • Minimise workplace stressors
  • Maintain work-life balance
SIRXIND002
Organise and maintain the store environment
  • Clean the store environment
  • Maintain the store environment
CHCDIV001
Work with diverse people
  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
SIRXCOM002
Work effectively in a team
  • Communicate with team members
  • Actively participate in retail teams
5/ modules
View all

Let’s match you with the right career

Take the Quiz Now
Being able to self-pace and complete the modules fully online allowed me the flexibility to manage full time work with study. The course content was very relevant, with the modules tying in well together. The level of difficulty was just the perfect blend of challenging but achievable. Highly recommended!
Leanne M.
Business & Leadership Graduate, August 2025
The flexibility to be able to do my course whenever I wanted and having such quick responses from my teachers made it quick and simple to do my course. I had great feedback from the teachers through email and lots of support offered.
Lucy D.
Business & Leadership Graduate, August 2025

Studying with Open Colleges

Study designed to
fit into your routine

What ever your reason for study, our courses are
designed to fit into your routine. 

  • No exams, ever.

    We mean it. Instead, assessments range from open book multiple choice quizzes, portfolios, videos & written assessments

  • Flexible study to fit into your routine

    Study anywhere at any time with 24/7 access to your units.

  • A learning platform optimized for online study

    Our courses are curated to maintain engagement across video, written content, assignments & audio.

When can you start? Anytime you like!

There are no start and finish dates, no semesters, so no need to wait. Just enrol and start the path to your new life whenever you’re ready!

Envision your routine while studying with Open Colleges

How quickly do you want to finish your course?

  • 12 months
Learn more about online study
  • Daily routine
  • 07:00 am - 08:00 am

    Coffee + Study
  • 08:00 am - 09:00 am

    Morning routine + commute
  • 09:00 am - 05:00 pm

    Work
  • 05:00 pm - 06:30 pm

    Evening routine
  • 06:30 pm - 07:30 pm

    Study session
  • 07:30 pm - 08:00 pm

    Break
  • 08:00 pm - 09:30 pm

    Study session
  • 09:30 pm - onwards

    Relax

Your course may include work placement which will be completed in addition to weekly study blocks.

We'll help you study smarter! 

Get in touch for tailored study advice
Our passionate team

Your trainer

Ellena Frisina
Ellena has over 15 years of experience in the beauty and cosmetic retail industry. Her journey began after completing a Diploma of Beauty Therapy and has included working in salons and cosmetic clinics, running her own beauty business, supervising work placement students, and lecturing.
overlay

Ellena Frisina

Beauty & Retail
Ellena has over 15 years of experience in the beauty and cosmetic retail industry. Her journey began after completing a Diploma of Beauty Therapy and has included working in salons and cosmetic clinics, running her own beauty business, supervising work placement students, and lecturing.
She is driven by a passion for helping others feel better about themselves, sharing her knowledge with students, and watching them grow in confidence and skill. Ellena also enjoys being part of a dynamic and ever-evolving retail industry.

Frequently Asked Questions

How many hours of work placement do I need to do for Certificate III in Retail

icon

The course contains a minimum of 120 hours of work placement. Work placement hours can be done part time or as a block, depending on the host organisation's requirements and availability. To find out what the suitable workplaces are for this course, download the course guide.

When can I start the course?

icon

Anytime you like! The majority of our courses are ready for enrolment right now. There's no need to wait for a specific date or a new semester to start – just enrol, login, and start learning. If you enrol online today and complete your application, you can start studying the course today!

Please note: Courses offered by the Open Colleges School of Health, which are campus-based, do have specific intake dates. Be sure to check the course page for more information.

Are your courses nationally recognised?

icon

Yes, they are! Open Colleges offers nationally recognised Certificates and Diplomas under the Australian Qualifications Framework (AQF). This means that our Certificates and Diplomas meet specific national standards and have been developed in consultation with industry experts to provide the most workplace relevant training. Qualifications from Open Colleges also carry the same level of recognition as courses delivered on-campus in a classroom setting. So, when you study with OC, you can rest assured that you are receiving quality education.

Are your courses free?

icon

Unlike a TAFE, which is government owned, Open Colleges is a privately owned RTO (Registered Training Organisation.) This means that we are an independent entity, and we don’t receive any government funding. For this reason, our courses are not free. If you have any questions about our pricing, please feel free to contact our friendly Enrolment Consultants.

Study and pay, your way

Payment Options

Week to week
Pay as you go
Save 6%
Pay in $200.00 today & then over 52 instalments
$59.60 Weekly
Total course cost: $3,299.00
Save $200.00
was $3,499.00
Pay Upfront
Save 40%
$2,099.40 Save $1,399.60
was $3,499.00
Full course breakdown
TBD