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Importantly, this information covers all courses delivered by Open Colleges, including those courses delivered by Open Colleges on behalf of partner institutions.
Student Recruitment Enrolment & Admissions Procedure
This outlines the process for recruiting, enrolling and admitting prospective students into courses that meet their needs and goals for the future.
This form collects the key information to support your application for enrolment at Open Colleges. This form can be completed by you and sent to Open Colleges. Alternatively, you can speak to an Enrolment Consultant or apply directly online.
Prior to commencing studies with Open Colleges each student accepts the terms of our Student Agreement. It outlines the important terms and conditions of your enrolment with Open Colleges.
Open Colleges provides a range of ways for students to pay their course fees. This form details the payment methods available for paying your course fees and any associated terms and conditions. You should read this form in conjunction with the Student Agreement.
Schedule of Administrative Fees
Some additional administrative services offered by Open Colleges incur a surcharge. This document specifies all the additional administrative fees.
Cancellation and Refund Policy and Procedure
This policy and procedure provides you with important information relating to the cancellation of studies and includes definitions for Special Considerations.
The Open Colleges Student Handbook is your guide to studying at Open Colleges. The Student Handbook provides lots of great information and advice about how to get the most out of your learning experience with Open Colleges. The Student Handbook is available in OpenSpace - our virtual campus. You can also access a copy of the Student Handbook here.
Open Colleges is committed to supporting you to succeed in your studies. The following procedures outline the specific services available to you. A summary of these services is also available in the Student Handbook.
This policy outlines our approach to supporting effective learning by Open Colleges' students.
This provides you with information on the provision of advice relating assessment and course queries.
This provides you with information on the induction and orientation processes as well as learning support resources and specific support services provided to students that are 'at risk' of non- progression.
Student Administrative Support Procedures
This provides you with information on the range of administrative support services available from Open Colleges throughout your studies.
Work Placement Support Procedure
This procedure provides you with information about the Work Placement Support services available to Open Colleges' students.
The purpose of this procedure is to provide all students an option to have minor concerns and issues addressed and resolved quickly and informally as an alternative to the formal complaint management process.
Course Management and Continuous Improvement Policy
The purpose of this procedure is to provide all students an option to have minor concerns and issues addressed and resolved quickly and informally as an alternative to the formal complaint management process.
This procedure outlines the core steps and considerations to be applied in a course transition process.
Open Colleges understands that some students may experience prolonged difficulties or disadvantage that may impact the ability to complete their course in relation to either medical, financial or personal difficulties. The Cancellation and Refund Policy and Procedure provides definitions for Special Consideration and the application procedures. You will find the Special Consideration Form in the Student Forms Section below.
Assessment is an important element of your learning experience with Open Colleges. We aim to develop assessments as an integrated part of your course. The following procedures provide important information about how assessment is conducted at Open Colleges. You will find specific information regarding the assessments in your course from your Course Overview.
This provides you with the standards of academic conduct when studying with Open Colleges. This defines what is considered to be plagiarism and cheating.
This provides you with information on assessment submission requirements, grading, feedback, re-submission and extensions. You can also access information about assessment appeals.
Workplace Assessment Procedures
This is relevant for those students undertaking a course with a Workplace Assessment or Structured Workplace Learning component. This provides you with information on the key elements of the Workplace Assessment. It includes a useful summary Student Guide to Workplace Assessment.
Recognition of Prior Learning Procedures
This provides you with information on the processes required to apply for recognition of your prior studies or work experience towards your current course with Open Colleges.
This provides you with an outline of our expectations of students in terms of their academic work, engagement with others and use of Open Colleges' resources throughout their studies with Open Colleges.
This provides you with information about the provision of an Academic Transcript, Record of Assessment and Qualification to students.
While we hope that you have a challenging and rewarding learning experience with Open Colleges, we understand that sometimes we do not get things right. In these cases, we have developed important policies and procedures to manage student complaints. These are outlined below.
This provides you with information on the principles adopted by Open Colleges in the management of student complaints.
This provides you with important information on the specific processes involved in submitting a complaint as well as information on how the complaint will be processed
The purpose of this procedure is to ensure all complaint appeals relating to courses, student experiences and general operations of the business are fully investigated and decisions made according to the principles of natural justice.
Resolution Institute Student Mediation Scheme
This link provides you with information relating to the Resolution Institute Student Mediation Scheme including the application for external review form and associated fees.
We are committed to ensuring equal opportunity for people with a disability or specific learning needs. We can adjust the learning and assessment approach for our courses, called Reasonable Adjustment, to meet the specific needs of learners. The following documents provide more information on Reasonable Adjustment:
This provides you with the principles of our approach to learners with a disability or specific learning needs
Information for Students with Disabilities and Special Needs
This provides information about Open Colleges’ responsibility to a student with a disability or special need and the responsibility of a student who has a disability or special need.
During your studies, you may need to complete a range of forms. You can access these forms from the following links. These forms are also available in OpenSpace.
Marketing Procedure
To attract prospective students Open Colleges undertakes a range of marketing activities. This procedure outlines the Marketing and Communication Division’s processes ensuring we provide accurate information about our products and services at all times.
Open Colleges operates in accordance with the Privacy Act (1988). This means that Open Colleges actively protects the personal information of all students. You can find out more about our Privacy Policy by clicking here and read our Collection Statement by clicking here.
Open Colleges Australia, through it's three Registered Training Organisations (Open Colleges, Integrated Care and Management Training and College of Fashion Design) participate in a tuition assurance scheme (TAS) to safeguard students in the event of it becoming insolvent and unable to return fees that have been paid in advance. In the event the TAS is required to be actioned, the administrators of the TAS will source a similar or comparable training with an alternative approved training provider to allow the effected participants under this condition to complete their studies with minimum disruption and without further financial burden. However if the student cannot be placed, the tuition assurance will make refunds.
Open Colleges strives to maintain high standards and responsible business conduct. If you suspect illegal, unethical or unsafe behaviour you can report this matters to us anonymously.
Phone: Australia Call Toll Free: 0011-80-2002-0033
Online: www.integritycounts.ca/org/OpenColleges.
Open Colleges Australia is an education development group specialising in online and distance learning vocational courses for adult learners. Open Colleges Australia owns Open Colleges Pty Ltd, Integrated Care and Management Training Pty Ltd and the College of Fashion Design Pty Ltd. Open Colleges Australia and its subsidiaries do not provide any university or school level courses, and are not in any way associated, affiliated or otherwise connected with Open Universities Australia, The Open University UK, or the South Australian or Queensland Open Access College.
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Open Colleges Pty Ltd ABN 61 000 011 692 Provider Number 90796 | Integrated Care & Management Training Pty Ltd ABN 82 003 899 527 Provider Number 90197 | College of Fashion Design Pty Ltd ABN 19 023 237 244 Provider Number 3798 | YourLife Health & Learning Inc t/a Open Colleges School of Health ABN 39 742 730 429 RTO 40049 CRICOS Provider 03733E
