The CHC52015 Diploma of Community Services will teach you how to listen to and understand people’s problems, background and circumstances, and to counsel them on the areas they are struggling with. You will also learn to help clients by setting them up with support systems and networks, and develop plans which will address their immediate and long term struggles.
The Diploma will train you to assess clients, work out what they need and link them in with services that will meet those needs. You will learn how to monitor client progress and deal with set-backs, roadblocks and issues if they arise.
As part of your CHC52015 Diploma of Community Services studies you will also learn how to navigate, work with and manage legal and ethical compliance frameworks, policies and procedures. The Diploma will give you the skills and knowledge you need to advise and supervise other Community Service Workers’ case management practice, as well as to manage budgets and financial plans, and undertake project work.
For Victorian students only:
This course is not suitable for students wishing to work in child protection practice in Victoria. Please see the Australian Community Workers Association (ACWA) website for suitable courses (www.acwaorg.au).
Why study this course?
This nationally recognised qualification includes a practical work placement in a real community services setting of your choosing, so you can practice and perfect what you learn.
Open Colleges periodically offers optional Skill Development Workshops in major capital cities across Australia, where you can practice developing active listening skills, self awareness, counselling techniques and value awareness in a safe and supportive setting.
For people wishing to pursue higher education, Open Colleges has formalised a pathway to tertiary study with Charles Sturt University, with credit transfers available for selected courses.
If you already have experience working in the community services sector, you may be able to apply for Recognition of Prior Learning (RPL) to gain credit for your experience. If you think this applies to you, speak to an Open Colleges Enrolment Consultant.
This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs
If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation as you may be eligible to enrol as an existing worker and may be able to complete your studies faster.
There are no formal education entry requirements for this course.
You will need to be at least 18 years old.
This course involves reading learning content and undertaking a range of written assessments and engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 12 level.
If you haven't successfully completed English at Year 12 level, you can demonstrate equivalency through one of the following:
Successful completion of a Nationally Recognised Training qualification at Certificate III level or higher; or
3 years relevant industry experience in a role that requires the use of written documentation and communication
Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.
You will need access to a computer and the internet and have basic computing skills. Minimum specifications for your computer are:
Microsoft Office 2010 or equivalent
Broadband internet connection
2GB of RAM
CD-ROM or DVD drive
Adobe Reader XI or equivalent
Adobe Flash Player 10 or higher
Access to printer and associated software
Access to scanner and associated software
Digital imaging software
File compression software
Microsoft Windows 7 or higher (Windows 8 recommended)
1 Ghz or faster processer (2GHz recommended)
Mac OS users:
Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
1 Ghz or faster processer (2GHz recommended)
You will require access to office equipment and resources including telephone, photocopier, scanner and printer.
To successfully complete this course, you will require basic computing skills. This includes:
Creating, saving and editing Microsoft Office documents.
Accessing and searching the internet.
Downloading and saving documents from websites.
Uploading documents through websites.
Participating in online discussions.
Compressing image files.
Connecting digital cameras and downloading and storing images.
You will need access to:
Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet
Digital video recording device and/or digital camera and associated software to save and upload video and image files to OpenSpace. Many mobile phone and smart phones include this technology
Language, Literacy and Numeracy
Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.
Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.
Fundamentals of community services
Manage and promote diversity
Research diversity in the workplace
Adapt communication strategies
Contribute to workplace diversity policies and procedures
Develop workplace communication strategies
Develop communication strategies
Establish communication protocols
Promote the use of communication strategies
Review communication practices
Develop service programs
Develop and implement service programs
Engage consumers in the analysis of service needs
Implement and monitor programs
Analyse impacts of sociological factors on clients in community work and services
Identify social and cultural issues impacting on clients in Australian society
Analyse impacts of social and cultural factors on clients
Monitor impact of social and cultural factors on community work and services provided to clients
Legal and ethical compliance
Manage legal and ethical compliance
Research information required for legal compliance
Determine ethical responsibilities
Develop and communicate policies and procedures
Maintain knowledge of compliance requirements
Facilitate workplace debriefing and support processes
Monitor welfare of colleagues
Conduct structured debriefings following an incident
Develop and review case management
Manage work health and safety
Establish work health and safety practices
Facilitate consultation, cooperation and communication
Monitor compliance with risk control processes
Evaluate and maintain WHS
Develop, facilitate and review all aspects of case management
Determine appropriate response to case management in accordance with organisation and legislative requirements
Conduct case management meetings
Develop an appropriate case management plan
Monitor and review case work activities and processes
Confirm client developmental status
Apply knowledge of human development to check client’s developmental status
Identify developmental issues
Check for and respond appropriately to specific issues
Provide first aid
Respond to an emergency situation
Apply appropriate first aid procedures
Communicate details of the incident
Evaluate the incident and own performance
Open Colleges does not offer this Unit of Competency. You will be required to undertake the Unit of Competency with an external provider at your own cost.
Identify and respond to children and young people at risk
Implement work practices which support the protection of children and young people
Report indications of possible risk of harm
Apply ethical and nurturing practices in work with children and young people
Establish and confirm the counselling relationship
Use a structured approach to counselling
Establish the nature of the helping relationship
Confirm the helping relationship
Reflect on and improve own professional practice
Reflect on own practice
Enhance own practice
Facilitate ongoing professional development
Provide case management supervision
Develop and promote practice standards
Support and lead colleagues in case management practice
Provide practice advice on complex cases
Reflect and improve on own supervision provision
Project management and budgets
Manage budgets and financial plans
Plan financial management approaches
Implement financial management approaches
Monitor and control finances
Review and evaluate financial management processes
You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).
Pay 50% & Payment Plan Combo
You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan. When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).
You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.
zipMoney Payment Plan
If you need a little more flexibility with your finances and would like to pay off your course fees over a longer period of time, we can assist by organising zipMoney to pay your course fees directly to us on your behalf, and you pay this loan back to zipMoney over an agreed period of time. zipMoney provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you’re enrolling into) to suit your lifestyle, giving you more flexibility than ever before.
With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from - whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more.
BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.
Rosan Lal has worked in the Community Services sector for over 20 years. His experience includes working with international and local volunteers and students in numerous developing countries and has developed many innovative community services projects. In addition, Rosan has worked in the Disability sector. He holds a Diploma of Community Services, Diploma of Business and Leadership, Certificate IV Training and Assessment and is completing a Postgraduate Certificate in Project Management.
Currently Rosan is a Director of ACATA Australia, a not-for profit organisation that partners with Australian colleges and universities to deliver effective community services projects focusing on social development and change.
Sarah has passionately worked in the training and assessment sector for almost 10 years, specialising in adult education for international students, new migrants and refugees. She holds a double degree in Bachelor of Arts (Social & Community Studies) and a Bachelor of Science (Nutrition). She presently delivers programs in the South Australian community as a Learning and Development Consultant, focusing on supporting individuals working through mental ill-health experiences and their recovery.
Sarah also works for ACATA Trust Fiji, as their Senior Community Health Education Officer (Nutritionist). Sarah has experience teaching around the world and has recently returned from living and volunteering in Fiji with the Australian Red Cross for some time.
Open Colleges has a work placement partnership with these organisation(s):
Action for Children and the Aged (ACATA) Australia is a registered non-government organisation comprising of medical experts and health advocates whom work towards addressing humanitarian crisis, marginalised care, and unmet medical needs in high risk communities. ACATA Australia works to promote healthy life styles and eating habits to influence the health of children and the aged.
Myst are a team dedicated to providing care and support to young people in the Blue Mountains affected by homelessness, poverty, distress, helplessness and misfortune.
The course contains a minimum of 160 hours of work placement
You will need to undertake your work placement in an organisation involved in the delivery of community services to clients. The workplace will need to be able to provide you with access to specialist equipment and resources. The specific requirements of the workplace are outlined in the Workplace Assessment Guide. Your workplace assessor will ascertain whether the workplace is appropriate.
It is recommended that you commence your work placement after successfully completing the theory components within Modules 1-3. This ensures that you develop a good foundation of knowledge prior to entering the workplace.
Cost of work placement
All costs of work placement including any placement fees charged by the host organisation (whether to the student or OC), cost of statutory checks and vaccinations, travel, accommodation and uniforms are the responsibility of the student.
Open Colleges offers this qualification in association with Integrated Care & Management Training Pty Ltd (Provider number: 90197). The testamur will be issued by Integrated Care & Management Training Pty Ltd.
Charles Sturt University (CSU) is an Australian multi-campus public university, and is the University with Australia's highest graduate employment rate. CSU has more than 350 courses on offer that can unlock your potential to create a better life for you, your family, your community and the world.
Please note, articulation pathways are at the discretion of the University offering it, and subject to change. You should check the University’s website for any changes to applicable courses and credit available. Eligibility for credit does not guarantee admission, and the final decision to admit a student sits with the University.
Open Colleges Pty Ltd ABN 61 000 011 692 Provider Number 90796 | Integrated Care & Management Training Pty Ltd ABN 82 003 899 527 Provider Number 90197 | YourLife Health & Learning Inc t/a Open Colleges School of Health ABN 39 742 730 429 RTO 40049 CRICOS Provider 03733E