Overview
The Managing Workplace Conflict short course will provide you with the skills to manage conflict appropriately for your audience.
Conflict can occur in a variety of ways in the workplace; between two employees, among entire teams or between supervisors and the team members they manage. As difficult as the issue might seem in the moment, resolving team conflict is possible.
This engaging course will help you develop your workplace management skills and grow yourself as a positive, responsible and effective employee.
What you'll learn
In this course you’ll learn how to:
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identify the factors that result in workplace conflict and the effect on you and your team;
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develop your understanding of the science behind conflict;
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use your emotional intelligence to focus on the right conflict management style;
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expand your range of conflict management skills and develop your conflict intelligence;
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be assertive and use active listening in the face of conflict to resolve it;
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use coaching methods in a conflict situation; and
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understand the role of HR in conflict management.
Benefits to you
On completion of this course, you’ll:
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gain the confidence to use emotional intelligence to approach any conflict;
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learn how to harness powerful communication techniques to face and resolve conflict using questioning, listening and assertiveness;
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have a practical toolkit of assets to help you excel at key management situations; and
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learn how to future-proof your career against the challenges of workplace conflict.
Complete at your pace
The Managing Workplace Conflict short course can be completed at your own pace. With three months access, you can study when it’s convenient for you. Study intensively and complete it in a matter of days, or put in a few hours a week and complete it over a longer period – the choice is yours.
Overview
The Managing Workplace Conflict short course will provide you with the skills to manage conflict appropriately for your audience.
Conflict can occur in a variety of ways in the workplace; between two employees, among entire teams or between supervisors and the team members they manage. As difficult as the issue might seem in the moment, resolving team conflict is possible.
This engaging course will help you develop your workplace management skills and grow yourself as a positive, responsible and effective employee.
What you'll learn
In this course you’ll learn how to:
-
identify the factors that result in workplace conflict and the effect on you and your team;
-
develop your understanding of the science behind conflict;
-
use your emotional intelligence to focus on the right conflict management style;
-
expand your range of conflict management skills and develop your conflict intelligence;
-
be assertive and use active listening in the face of conflict to resolve it;
-
use coaching methods in a conflict situation; and
-
understand the role of HR in conflict management.
Benefits to you
On completion of this course, you’ll:
-
gain the confidence to use emotional intelligence to approach any conflict;
-
learn how to harness powerful communication techniques to face and resolve conflict using questioning, listening and assertiveness;
-
have a practical toolkit of assets to help you excel at key management situations; and
-
learn how to future-proof your career against the challenges of workplace conflict.
Complete at your pace
The Managing Workplace Conflict short course can be completed at your own pace. With three months access, you can study when it’s convenient for you. Study intensively and complete it in a matter of days, or put in a few hours a week and complete it over a longer period – the choice is yours.
Who's this for?
The Managing Workplace Conflict short course focuses on the essential skills you’ll need in a team environment to resolve conflict. The methods, tips and processes you’ll learn will help you gain the confidence to take on any conflict situation.
This course has been designed for people who:
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have trouble navigating conflict in the workplace; or
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are managers or supervisors seeking the best ways to retain productive, happy teams.
This course will also address the most common challenges, including:
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understanding appropriate timing – When do I need to get involved in a conflict?
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navigating emotions – What do I say when someone is emotional?
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warning signs – How to identify when conflict is causing team stress and how can I fix this?
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coaching – How can I help my staff find a solution?
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involving HR – When should I involve HR and what can they help me with?
Course Content
| SH1001-1 |
Overview of conflict at work |
This overview will help you learn how to identify conflict in the workplace, understand different scenarios of conflict situations, and understand how workplace conflict can impact you, your team and the business.
Learning Content - Videos, Audio or Transcripts
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What is conflict?
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Sources of conflict at work
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Conflict situations
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Impact of conflict at work
Practice Learning Activities
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Maintaining a strong team as a leader
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Navigate the 5 stages of conflict
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Uncover and choose your conflict management style
Knowledge Quiz
Learning Take-aways and Tools
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Understand the stages of conflict
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Top sources and causes of conflict
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Three types of conflict situations
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Advantages of conflict in organisations
| SH1001-2 |
Conflict management with a focus on you |
In this section of the course, you'll gain an understanding of how to better manage your own emotions so that you are in an objective, more confident position to deal with workplace conflict.
Learning Content - Videos, Audio and Transcripts
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Understanding the science of emotions
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Navigating emotions – conflict management styles
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Defining emotional intelligence
Practice Learning Activities
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Navigate emotions using different conflict management styles
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Evaluate conflict scenarios with a better understanding of your emotions
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Reflection tool and questionnaire to evaluate your conflict management style
Knowledge Quiz
Learning Take-aways and Tools
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The difference between emotions, feelings and moods
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Thomas Kilmann's Conflict Model
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Strategies to improve emotional intelligence
| SH1001-3 |
Practical tips to improve conflict intelligence |
Learn helpful tips that you can draw on to help improve your own conflict intelligence and your ability, so that you can to objectively look at a conflict situation. It also takes into account cross-cultural awareness and how to appropriately handle conflict with remote workers.
Learning Content – Videos, Audio or Transcripts
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Defining conflict intelligence
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Emotional ownership
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Mindfulness
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Cross-cultural awareness
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Conflict and remote workers
Practice Learning Activities
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Practice decision making and involvement in conflict situations
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Working towards and realising resolutions from conflict
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Test your conflict intelligence
Knowledge Quiz
Learning Take-aways and Tools
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Four core elements of conflict intelligence
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Breaking defensive habits
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Body language and mindfulness tips for work
| SH1001-4 |
Facing and resolving conflict |
In this section, you’ll learn about best practices for resolving conflict. It also covers such topics that will help you become a better listener and communicator when dealing with a conflict situation with your colleagues.
Learning Content – Videos, Audio or Transcripts
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Facing and resolving conflict in the workplace
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Assertiveness, active listening and questioning skills
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Conflict coaching
Practice Learning Activities
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Diffuse conflict situations with different people and goals
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Practice questioning and listening techniques
Knowledge Quiz
Learning Take-aways and Tools
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Steps to face and resolve workplace conflict
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Five key active listening skills
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The GROW model for coaching through conflict
| SH1001-5 |
Using HR as a resource to deal with conflict situations |
Sometimes, you’ll be unable to resolve a conflict situation on your own, and you'll need to rely on HR for some assistance. This section will teach you how to do that efficiently and effectively.
Learning Content – Videos, Audio or Transcripts
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Using HR knowledge to deal with conflict
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Knowing your position descriptions and organisational structure
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Bullying: a special HR issue
Practice Learning Activities
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Emulate scenarios involving HR
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Practice sharing a bullying policy
Knowledge Quiz
Learning Take-aways and Tools
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Applying organisational values
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Solutions to role conflict and ambiguity
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Causes and symptoms of workplace bullying
How it works
Upon enrolling and paying the one-time fee, within minutes you’ll be granted access to OpenSpace, our world-class learning platform. To find out more about your online campus, you can watch this short video on OpenSpace:
This course consists of:
1. VIDEOS which teach common scenarios showcasing the wrong approach, then the correct one (allow approx. 25 mins-30 mins)
2. PLAYGROUND LEARNING ACTIVITIES to put into practice what you have just learned (allow approx. 40 mins).
3. A QUIZ to test the progress of your knowledge (allow approx. 15 mins).
4. A RESOURCE LIBRARY that lets you explore the topic in more detail (allow approx. up to 60 mins).
FAQs
Here's some answers to the most commonly asked questions around this course.
Open Colleges short courses are learning assets created by Open Colleges which you can utilise to gain skills to fast-track your workplace success and grow your career. When you purchase a short course you get access to the learning assets within that short course. Assets include but are not limited to short video courses, audio versions and transcripts, as well as customised learning activities and resources which can be accessed via desktop and mobile devices.
Throughout each topic / module, there'll be learning activities (also called self-check quizzes). They are designed to test your understanding of what you’ve read, seen and practiced. You may attempt a quiz at any time you are ready. They're not assessed and you do not need to submit them for marking as they are auto-marked. Your results and feedback will appear immediately after completing the quiz.
Some of the activities may ask you to share your thoughts and discuss the activity with other students. These discussions are not moderated and are optional, however they're a great way to build on your knowledge, share your learnings and learn from other students.
Some short courses have quizzes at the end of video content that help learners adopt the course content. These are multiple choice or true/false and take only a few minutes to complete. Quizzes are auto-marked, which means your results and feedback appear immediately after completing the quiz.
You'll receive an Open Colleges certificate of attainment for your short course. Our short courses are not qualification-led. Instead, they are custom designed to fast-track your workplace success and grow your career. As such, you'll not receive a qualification for completing a short course. If you’re interested in going on to study a recognised qualification, Open Colleges offer a wide range of nationally-recognised qualifications which can be browsed from our home page.
Our short courses are ideally accessed with a fast-broadband connection to enjoy a smooth learning experience. Assets can also be viewed over your mobile 4G connection with our iPhone or Android mobile application.
All Open Colleges courses include the following minimum computer and audio-visual requirements.
You’ll need the following:
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Microsoft Office 2010 or equivalent
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Broadband internet connection
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2GB of RAM
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Adobe Reader XI or equivalent
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Printer and associated software
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Digital imaging software
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File compression software
For Windows users:
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Microsoft Windows 7 or higher (Windows 8 recommended)
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1 Ghz or faster processer (2GHz recommended)
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Adobe Flash Player 10 or higher
For Mac OS users:
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Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
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1 Ghz or faster processer (2GHz recommended)
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Adobe Flash Player 10 or higher
Audio-Visual Requirements
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All learners will need access to software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. to view online videos and images. The software mentioned is available as a free download from the internet.
Once you’ve purchased a short course, you’ll receive an email containing login information and simple instructions on how to get started and access your content within our OpenSpace learning portal. If you have not received an email please check your spam or junk folders within your email program to make sure it has not accidentally been filtered by your email program.
Although we have made every effort to make our OpenSpace learning platform as simple to use as possible, you can access support via the platform's menu after logging in. Here you can ask technical questions relating to navigating content or getting around the portal.
Open Colleges does not offer support on the short course content from a tutoring\knowledge perspective.
You do however have access to community discussions, study buddy communications and message centre to contact both other students directly and the support centre for any technical support issues.
We recommend taking the short course in order whereby if there are 5 topic areas we suggest starting with topic 1. This gives you an introduction and overview to the course, with each topic acting like a building block to prepare you for the next.
You’ll need to complete a learning quiz for each module (topic) in order to receive your certificate of attainment. Each quiz takes around 15 minutes to complete.
Unfortunately, we do not offer payment plans or government funding for this course.
The course price displayed includes GST and must be paid in full upfront, no discounts apply.
If you still have any questions about the course price and alternate payment options, please submit an enquiry through the ‘Enquiries’ tab.
Unfortunately we do not facilitate the purchase of this short courses over the phone. All enrolments for this course are conducted online.
Prices for our short courses are based on the breadth of content assets contained within each course. As not all short courses contain the same amount of customised content, we have priced them appropriately to offer the best value for money.
Short courses are not refundable, subject to your rights under Australian Consumer Law. We encourage you to read our Terms and Conditions and to browse our short course program overview to make an informed decision regarding purchasing a short course.
Our short courses are self-paced which means you have the flexibility to choose how and when you want to study.
However, our short courses have a maximum duration of 3 months, so you'll need to finish your course within that time frame.
Your short course expiry date is based on the maximum duration of the course and your date of enrolment. Your course expiry date is 3 months from enrolment.
Yes, we provide a three day cooling off period from the date of enrolment. This does not apply in certain circumstances such as when you have accessed more than 20% of the content in the Short Course. See the T&Cs for more information.
Yes, you can cancel your course at any time. If you choose to cancel your course within the three day cooling off period, subject to conditions, you will receive a refund of the course fees less a $100 administrative fee. If you cancel outside of the cooling off period, you will not receive a refund of fees paid.
Nothing further is required except access to a printer to print your pdf’s from the available resources section if desired.
We do offer a one-month extension upon request (in writing). This may be subject to payment of our reasonable fees. See Terms and Conditions.
We may charge fees if you cancel in the cooling off period or request an extension to the term of the short course. These are intended to cover our reasonable administrative costs and reflect the nature of short courses. In certain circumstances we may waive the fee for granting an extension.
These fees are:
- $50 for a one-month extension
- $100 for cancellation in the cooling off period.
You must be at least 18 years of age and reside in Australia to be eligible to purchase a short course.
You can find our
Terms and Conditions here. Our
Privacy Policy can also be viewed here as this details how we use and handle your personal information. Note: We do not store your credit card details.
What are Open Colleges short courses?
