Get an edge over the competition and learn all the fundamental skills you need to succeed in a sales or office environment. With a specialised focus on sales and liaising with customers, the BSB30120 Certificate III in Business (Customer Engagement) will improve your customer service skills and boost your job performance and career prospects.
During the course, you will learn how to:
This course is suited to people who have no experience and are looking to gain employment in a sales or office environment in an organisation that has with a strong focus on customer service or sales. The Certificate III in Business (Customer Engagement) is also a good option if you are already working in business or sales and want to formalise your experience and improve your skills to boost your job performance and prospects.
If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.
| Course number | E1402 |
| Qualification name | BSB30120 Certificate III in Business (Customer Engagement) |
| Course duration | Self paced - maximum of 12 months |
| Delivery Method | Online (via OpenSpaceX) |
| Recognition | Nationally Recognised  |
| Assessments | Multiple choice questions, Projects, Role plays, Video, Written assessments |
| Awarded by | Open Colleges Pty Ltd (Provider number: 90796) |
There are no mandated education entry requirements for this qualification, per the BSB Business Services Training Package.
Mandatory Entry Requirements
Access to a modern computer with high-speed internet
Access to Microsoft office or equivalent
Access to a device with audio & video capabilities
Access to people to participate in role plays & assessments
Recommended Local Entry Requirements
You will need to be at least 18 years old.
This course includes a requirement to record video and/ or audio roleplays. These will require participation by 1-3 other people sourced by you.
Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.
Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.
| BSBWHS311 | Assist with maintaining workplace safety |
| BSBSUS211 | Participate in sustainable work practices |
| BSBTWK301 | Use inclusive work practices |
| BSBXCM301 | Engage in workplace communication |
| BSBCRT311 | Apply critical thinking skills in a team environment |
| BSBPEF201 | Support personal wellbeing in the workplace |
| BSBPEF301 | Organise personal work priorities |
| BSBTEC301 | Design and produce business documents |
| BSBTEC302 | Design and produce spreadsheets |
| BSBOPS304 | Deliver and monitor a service to customers |
| SIRXPDK001 | Advise on products and services |
| SIRXCEG002 | Assist with customer difficulties |
| BSBOPS305 | Process customer complaints |
Pay in Full
You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).
Pay 50% & Payment Plan Combo
You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan. When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).
Payment Plan
You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.
BPAY®
With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from - whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more.
BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.
Holly is an enthusiastic and dedicated professional with over 20 years experience in business administration, account management, marketing and print. She has also been working within the education and training industry since 2013, in both a face-to-face and online capacity and is passionate about the power of education. Holly runs a small online business and holds a position on the Australian Institute of Office Professionals (AIOP) WA Division Committee.
Holly holds a Bachelor of Commerce, Diploma of Business Administration, Diploma of Business, Diploma of Marketing Communication, Diploma of Social Media Marketing, Certificate IV in Training & Assessment and a Certificate III in Printing & Graphic Arts.
Course at a Glance
Online (via OpenSpaceX)
Flexible payment options available
Nationally recognised
Course at a Glance
Online (via OpenSpaceX)
Flexible payment options available
Nationally recognised
Get an edge over the competition and learn all the fundamental skills you need to succeed in a sales or office environment. With a specialised focus on sales and liaising with customers, the BSB30120 Certificate III in Business (Customer Engagement) will improve your customer service skills and boost your job performance and career prospects.
During the course, you will learn how to:
This course is suited to people who have no experience and are looking to gain employment in a sales or office environment in an organisation that has with a strong focus on customer service or sales. The Certificate III in Business (Customer Engagement) is also a good option if you are already working in business or sales and want to formalise your experience and improve your skills to boost your job performance and prospects.
If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.
| Course number | E1402 |
| Qualification name | BSB30120 Certificate III in Business (Customer Engagement) |
| Course duration | Self paced - maximum of 12 months |
| Delivery Method | Online (via OpenSpaceX) |
| Recognition | Nationally Recognised |
| Assessments | Multiple choice questions, Projects, Role plays, Video, Written assessments |
| Awarded by | Open Colleges Pty Ltd (Provider number: 90796) |
There are no mandated education entry requirements for this qualification, per the BSB Business Services Training Package.
Mandatory Entry Requirements
Access to a modern computer with high-speed internet
Access to Microsoft office or equivalent
Access to a device with audio & video capabilities
Access to people to participate in role plays & assessments
Recommended Local Entry Requirements
You will need to be at least 18 years old.
This course includes a requirement to record video and/ or audio roleplays. These will require participation by 1-3 other people sourced by you.
Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.
Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.
| BSBWHS311 | Assist with maintaining workplace safety |
| BSBSUS211 | Participate in sustainable work practices |
| BSBTWK301 | Use inclusive work practices |
| BSBXCM301 | Engage in workplace communication |
| BSBCRT311 | Apply critical thinking skills in a team environment |
| BSBPEF201 | Support personal wellbeing in the workplace |
| BSBPEF301 | Organise personal work priorities |
| BSBTEC301 | Design and produce business documents |
| BSBTEC302 | Design and produce spreadsheets |
| BSBOPS304 | Deliver and monitor a service to customers |
| SIRXPDK001 | Advise on products and services |
| SIRXCEG002 | Assist with customer difficulties |
| BSBOPS305 | Process customer complaints |
Pay in Full
You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).
Pay 50% & Payment Plan Combo
You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan. When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).
Payment Plan
You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.
BPAY®
With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from - whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more.
BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.
Holly is an enthusiastic and dedicated professional with over 20 years experience in business administration, account management, marketing and print. She has also been working within the education and training industry since 2013, in both a face-to-face and online capacity and is passionate about the power of education. Holly runs a small online business and holds a position on the Australian Institute of Office Professionals (AIOP) WA Division Committee.
Holly holds a Bachelor of Commerce, Diploma of Business Administration, Diploma of Business, Diploma of Marketing Communication, Diploma of Social Media Marketing, Certificate IV in Training & Assessment and a Certificate III in Printing & Graphic Arts.
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