Diploma of Youth Work CHC50421


Our nationally recognised CHC50421 Diploma of Youth Work is designed to advance your skills and studies in youth work by taking your career to the next level. Gain the practical knowledge needed to build strong relationships and empower young adults to meet their needs and goals.

Course Breakdown


CHC50421 Diploma of Youth Work

Course duration: Self-paced - maximum of 24 months

Recommended hours per week: 18h

Delivery method: Online with Work Placement

Qualification level: Diploma 

Awarded by: Integrated Care & Management Training Pty Ltd (Provider number: 90197)


Industry Overview

According to Job Outlook, an initiative of the Australian Government Department of Jobs and Small Business, the demand for Welfare Support Workers, which includes Youth Workers, is expected to grow very strongly (25.2%) over the next 5 years (2021-2026).

Source: [Accessed 2/11/23]

Is this course for you?

This qualification reflects the role of people who work in youth work and operate under a broad supervision framework. They work within clearly defined organisational guidelines, with responsibility for the development and the outcomes of programs and services for young people that are managed and designed to meet the social, behavioural, health, wellbeing, developmental and protection needs of young people.

Learners may choose to enrol in the CHC50421 Diploma of Youth Work as an entry point to working as a Youth Worker or as a Youth Worker at a supervisor or manager level. Alternatively, they undertake the qualification as a pathway to further study in:

  • CHC52021 Diploma of Community Services
  • CHC43315 Certificate IV in Mental Health
  • CHC43215 Certificate IV in Alcohol and Other Drugs.

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

What you will learn

During this course, you'll learn how to:

  • Use communication to build relationships
  • Work with diverse people
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Work legally and ethically
  • Participate in workplace health and safety
  • Work within a community development framework
  • Work with people with mental health issues
  • Engage respectfully with young people
  • Work effectively with young people in youth work context
  • Assess co-existing needs
  • Provide services for the needs and circumstances of young people
  • Support young people to create opportunities in their lives
  • Plan and conduct group activities
  • Identify and respond to children and young people at risk
  • Work effectively in trauma informed care
  • Recognise and respond appropriately to domestic and family violence
  • ·Respond to critical situations

Learning Material

Your learning materials are accessed through our online platform OpenSpace. These learning materials include:

  • Learning content
  • Media
  • Additional resources
  • Practice activities

Your trainer

Nicola Robey
Nicola has 5 years experience as a Trainer and Assessor working in the education management industry. Currently, Nicola is working as a Therapy Assistant supporting young people in the NDIS, focusing on supporting participants with mental health issues in achieving their goals.

Academic Information

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements.

Diploma of Youth Work

Use communication to build relationships
  • Communicate with clients and co-workers
  • Address communication needs
  • Facilitate meetings
Work with diverse people
  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Identify cultural safety issues in the workplace
  • Model cultural safety in own work
  • Develop strategies for improved cultural safety
  • Evaluate cultural safety strategies
Manage legal and ethical compliance
  • Research information required for legal compliance
  • Determine ethical responsibilities 
  • Develop and communicate policies and procedures 
  • Monitor compliance
  • Maintain knowledge of compliance requirements
Maintain work health and safety
  • Contribute to workplace procedures for identifying hazards and controlling risks
  • Implement policies and procedures into work team processes
  • Support consultation, cooperation and communication
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Recognition of Prior Learning (RPL)

We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.

Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options.

Course Duration

The duration for the course is maximum 24 months. As a self-paced online course, the time it will take you to complete is flexible and dependent on ability and time available.

Entry Requirements

Entry Requirements

Must have clear criminal record and be able to complete a WWCC. If student is doubting whether this will be clear, they should apply for the WWCC check before enrolling.

There are no mandated training package entry requirements for this qualification.

There are no mandatory Open Colleges entry requirements.

It is recommended that students:

  • Are 18 years old at the time of placement
  • Have language, literacy and numeracy skills that ensure the ability to:

o work independently and initiate and use support from a range of established resources,

o Locates, analyses, integrates and applies relevant information from a range of sources Applies research skills to obtain specific information using a range of documents, then summarises the data collected to produce a written report

o reads and discusses data from simple charts or tables provided

o complete a range of formatted texts, e.g. completes an incident report form,

o reads and discusses data from simple charts or tables provided

o These skills are equivalent to those that would be required to successfully work at and ACSF Level 4 or have previously completed a Certificate IV level qualification.

  • Have access to a modern computer with high-speed internet
  • Have access to Microsoft office or equivalent
  • Have basic computing skills including the ability to make a short video

Language, Literacy and Numeracy

It is recommended that a student achieves the following ACSF levels to successfully complete this course and be able to learn effectively in an self-paced online environment:

· Reading, Writing – Level 4

· Numeracy – Level 2

If students are concerned about whether they have the skills to complete the course, they will be referred to admissions as part of the enrolment process to complete a formal LLN assessment through BKSB. If the student does not achieve the recommended ACSF levels their application will be sent to the Education Manager to determine if Open Colleges has the required level of support services available to support the needs of the student. In some cases, the student may be referred to an external provider such as their local TAFE to complete additional foundation skills training before being enrolled into the course.

Physical Requirements

  • Have the physical ability to kneel down on the floor and apply CPR (if First Aid is required by host organisation)
  • Be able to restrain clients from any violent episodes or from self-harm, as directed
  • Be able to conduct client assessments. This will require both a conversational assessment and potentially visual assessment in terms of potential signs of abuse.

While Open Colleges may be able to make reasonable adjustment to account for any physical disabilities there may be limitations as to the number of workplaces that will be able to accommodate these students. It is recommended that these students find a suitable workplace prior to enrolling.

Tools and Equipment

To successfully complete their studies, learners will need access to the following resources and equipment.

· computer with access to the internet.

· digital recording device to record simulated role-play tasks for submission.

· tripod to provide a stable and secure platform to mount the digital recording device.

· a simulated environment that reflects workplace conditions for role-play with facilities and equipment including:

o home environment

o office environment

o tables and chairs

o outdoor activity areas

· up to 5 people to support you in the role-play. For some role-play scenarios, this may include:

o young people

o people from diverse backgrounds o people with disabilities (or pretending to have some form of disabilities)

It is the responsibility of the learner to find suitable role-play participants.

· communication equipment

· types of resources required for group activities, including:

o venues

o equipment

o information materials

o administrative support

o specialist expertise

· persons approved of by relevant local First Nation community elders.

Additional Work Placement Requirements

Students who are not currently employed at an appropriate workplace are required to find a host organisation to undertake work placement. Depending on the nature of the individual workplace, the student may need to undertake this at more than one workplace.

While undertaking their training and assessment in industry, the student must abide by the policies and procedures of the workplace. The workplace may require the student to meet workplace specific requirements. These will vary by state and by organisation. Some of the statutory checks and requirements the student may need to provide to commence work placement are:

  • Police Check 
  • NDIS Worker Screening 
  • Working with Children Check 
  • Occupational Assessment 
  • Screening and vaccination against infectious disease, including COVID-19 
  • Signing of Codes of Conduct and Confidentiality Agreements
  •  First Aid Certificate 
  • Psychological testing

Students are able to link their NDIS worker screening and blue card to Integrated Care and Management Training. Students are provided a link on how to do this in Open Space in the FAQs.

The cost of obtaining any of above is at the cost of the student and will vary based on the student’s location and their personal circumstances. The costs will range between $50 - $250 per requirement.


Work Placement

A minimum of 260 hours of structured workplace learning hours are required to complete the course.

What are the benefits?

  • By undertaking a work placement you’ll get a chance to put the knowledge you’ve learned on your course into practice.
  • You’ll also develop practical, on-the-job skills and could make contacts that could help you find a job once you graduate.
  • Work placement is often the most rewarding part of a student’s course. Working face-to-face with clients and colleagues in your chosen field makes a huge difference to your career confidence.

How do I find a work placement?

You’ll need to find a work placement yourself and ensure it’s approved by Open Colleges. When looking for a suitable work placement host organisation, have a think about the following:

  • Are you already working or volunteering in the industry your course is related to? You could potentially do your work placement at your current place of work or have contacts that could recommend a suitable work place. Ask around!
  • If you’re entering a new industry, do some research and start thinking about organisations you could approach. We have plenty of resources available to help with approaching and finding a suitable work placement organisation.

Cost of work placement

All costs of work placement, including any placement fees charged by the host organisation (whether to the student or Open Colleges), cost of statutory checks and vaccinations, travel, accommodation, and uniforms are the responsibility of the student. These fees will vary and are dependent on your location within Australia.

  • Costs for statutory checks will range between $50 - $250 dependent on the type of check you select and your state.
  • Costs for vaccinations will very between practitioners, please refer to your GP for approximate costs.
  • Placement fees will vary, please discuss this with your intended host organisation for approximate costs.

Host organisation

The Host Organisation needs to be able to provide the student with access to equipment and resources necessary to undertake Workplace Assessments. The host organisation must be operating in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice. Examples of suitable workplaces are:

· Wellbeing departments in Schools (Primary – grade 6 over 12+) or High School

· Residential Care – Out of Home Care

· Youth Justice Departments (must talk to trainer first)

· Youth Recreational Organisations (YCMA)

· Youth mentoring services such as camps.

Students are required to complete a minimum of 240 hours of placement. This enables them sufficient time to practice the skills they have learnt and get familiar with their organisations ways of working before commencing their assessment tasks.

These 240 hours are split into two sections

· 40 hours – attributed to workplace learning

· 200 hours – attributed to workplace assessment

For students that are already working in industry and completing placement with their current employer, this may be reduced to 200 hours. To be eligible for this reduction existing workers must be able to provide a job description that shows they are employed in a relevant job role and a recent payslip to show that their

employment is current. These documents should be provided as part of the workplace approval process. The reason for this reduction is that existing workers can practice during their work time and are already familiar with the organisations policies and procedures.


Please note that your host organisation may require you to provide an up to date immunisation history prior to the commencement of your work placement. Open Colleges has no control over this requirement so if you are unable to provide this, you will need to discuss it with your intended Host Organisation.

It should also be noted that some immunisations, such as Hepatitis B and COVID-19, need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

Supervisor requirements

Workplace supervisors are required to have 3 years experience as a supervisor in the community services sector with at least 1 year experience in youth and/or any of the following qualifications:

· Diploma of Youth Work

· Diploma of Community Services

· Bachelor of Social Services

· Any other community services based degree or qualification Open Colleges may need to obtain further evidence to show confirm that the supervisor has the skills and experience to sign off on the required tasks.


Study and pay, your way

Payment Options

Pay Upfront
Save 35%
$5,675.15 Save $3,055.85
was $8,731.00
Week to week
Pay as you go
Save 9%
Pay in 102 instalments over the length of your course.
$77.75 Weekly
Total course cost: $7,931.00
was $8,731.00
Full course breakdown

Studying online with Open Colleges

Flexibility - study at your own pace

When you study online with Open Colleges you’re in control.

You can choose to complete your course quickly, or keep to a steady pace. Learning is fully flexible so you can fit your everyday commitments around your studies.

Everything you need to study is online so you can study wherever you like – but that doesn’t mean you’re on your own.

OpenSpace is our online learning platform. It’s where you’ll go to access your learning materials, contact your expert trainers and assessors and upload your assessments.

What is OpenSpace?

It’s important to us that we deliver a superior, online learning platform that meets our students’ needs. That’s why we have upgraded to our brand new, custom-designed learning platform, OpenSpace.

OpenSpace provides you with a user-friendly interface, that is mobile responsive. This means that you can complete your coursework using your laptop, iPad, or mobile device. All coursework is automatically saved, providing you with the flexibility you need to complete your studies anywhere, anytime.

How to get support?

Learning Support

The learning support team will be with you every step of the way, from enrolment to graduation. They’re here to help you get the most out of your online course. They can assist by providing non-academic support - like helping you craft an achievable study plan so that you can graduate in a realistic timeframe. If you’re finding it tough to stay motivated throughout your course, they’ll be there to help keep you on track.

Student support

The Student Support team is your one-stop service centre for all student administrative issues – including enrolment, change of contact details, OpenSpace support, assessment results and certification.

You can access the Student Support team by email or phone

Diploma of Youth Work

How would you like to pay for your course?

With Open Colleges, you can start your course orientation today. Select your preferred payment option & we’ll provide you with the next steps for enrolling with us.
  • Save 9%

    Total course cost: $7,931.00 was $8,731.00

    Paid weekly, over the length of your course.

  • Save 35%

    Total course cost: $5,675.15 was $8,731.00

    Get the best value when you pay upfront


Nicola Robey

Health & Community
Nicola has 5 years experience as a Trainer and Assessor working in the education management industry. Currently, Nicola is working as a Therapy Assistant supporting young people in the NDIS, focusing on supporting participants with mental health issues in achieving their goals.
Nicola has 5 years experience as a Trainer and Assessor working in the education management industry. Currently, Nicola is working as a Therapy Assistant supporting young people in the NDIS, focusing on supporting participants with mental health issues in achieving their goals. Nicola also has an extensive history of working with Aboriginal and/or Torres Strait Islander youth, helping young people to overcome many challenges.

Nicola holds a Cert IV in Child, Youth and Family Intervention, and a Diploma of Community Services Work and is currently studying a Cert IV in Mental health and Alcohol and Other Drugs.