Certificate III in Retail SIR30216

This course is perfect for people with no experience in sales, but would like to kick start a career in the retail Industry.

You will build your knowledge from the ground up, equipping yourself with a solid set of entry level skills that you can use to launch your career when you graduate.

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

During the course, you will learn how to:

• Build customer relationships and loyalty
• Engage the customer
• Sell to the retail customer
• Assist with customer difficulties
• Organise and maintain the store environment
• Work with diverse people
• Work effectively in a team
• Work effectively in a service environment
• Advise on products and services
• Purchase goods and services
• Identify and respond to security risks
• Contribute to workplace health and safety
• Maintain personal health and wellbeing

The duration for the course is self paced - maximum of 12 months. As a self-paced online course, the time it will take you to complete is flexible and dependent on ability and time available.

• By undertaking a work placement you’ll get a chance to put the knowledge you’ve learned on your course into practice.
• You’ll also develop practical, on-the-job skills and could make contacts that could help you find a job once you graduate.
• Work placement is often the most rewarding part of a student’s course. Working face-to-face with clients and colleagues in your chosen field makes a huge difference to your career confidence.

You’ll need to find a work placement yourself and ensure it’s approved by Open Colleges. When looking for a suitable work placement host organisation, have a think about the following:

• Are you already working or volunteering in the industry your course is related to? You could potentially do your work placement at your current place of work or have contacts that could recommend a suitable work place. Ask around!
• If you’re entering a new industry, do some research and start thinking about organisations you could approach. We have plenty of resources available to help with approaching and finding a suitable work placement organisation.

All costs of work placement, including any placement fees charged by the host organisation (whether to the student or Open Colleges), cost of statutory checks and vaccinations, travel, accommodation, and uniforms are the responsibility of the student. These fees will vary and are dependent on your location within Australia.

• Costs for statutory checks will range between $0 - $100 dependent on the type of check you select and your state.
• Costs for vaccinations will very between practitioners, please refer to your GP for approximate costs.
• Placement fees will vary, please discuss this with your intended host organisation for approximate costs.

Work placement hours can be done part time or as a block, depending on the host organisation's requirements and availability.

You will not achieve the following units of competency until you have completed your work placement hours:

• SIRXWHS002 Contribute to workplace health and safety
• SIRXIND002 Organise and maintain the store environment
• CHCDIV001 Work with diverse people
• SIRXCOM002 Work effectively in a team
• SIRXIND001 Work effectively in a service environment
• SIRXCEG003 Build customer relationships and loyalty
• SIRXCEG001 Engage the customer
• SIRXSLS001 Sell to the retail customer

You will need to undertake your work placement in an organisation involved in providing retail services to customers such as Supermarkets, Grocery Stores, Department Stores or Retail Stores. The specific requirements of the workplace are outlined in the Workplace Assessment Guide which can be found in OpenSpaceX.

Open Colleges will need to ascertain whether the workplace you have chosen is appropriate before you commence your work placement hours.

Please note that your host organisation may require you to provide an up to date immunisation history prior to the commencement of your work placement. Open Colleges has no control over this requirement so if you are unable to provide this, you will need to discuss it with your intended Host Organisation.

It should also be noted that some immunisations, such as Hepatitis B and COVID-19, need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

The workplace supervisor will need to have ·

• At least 2 years’ experience in the retail industry, and
• 1 year in a supervisory or team leader role.