COURSE GUIDE

Certificate III in Community Services CHC32015

Introduction

Get qualified with our nationally recognised CHC30215 Certificate III Community Services. This hands-on career is experiencing huge demand for workers, so you will graduate with many job opportunities. You will learn to support vulnerable and at-risk individuals and groups within the community and join a rewarding field in need of workers like you.

Course Breakdown

E1410

CHC32015 Certificate III in Community Services

Course duration: Self-paced - maximum of 12 months

Recommended hours per week: 24h

Delivery method: Online with Work Placement

Qualification level: Certificate III

Awarded by: Integrated Care & Management Training Pty Ltd (Provider number: 90197)

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Industry Overview

It is expected for there to be very strong growth in the Welfare Support (Community Services) sector over the next five years and is likely to reach 73,300 by 2025. 

Source: Australian Government Job Outlook (https://joboutlook.gov.au/) 

Is this course for you?

This course is perfect for people with no experience in care work, but who would like to kick start a career in the Community Services Industry. 

You will build your knowledge from the ground up, equipping you with a solid set of entry level skills that you can use to launch your career when you graduate. 

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation as you may be eligible to enrol as an existing worker and may be able to complete your studies faster. 

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

What you will learn

During the course, you will learn how to: 

  • Work within a community development framework 
  • Provide individualised support 
  • Support independence and wellbeing 
  • Communicate and work in health or community services 
  • Follow safe work practices for direct client care 
  • Organise workplace information 
  • Manage personal stressors in the work environment 
  • Provide first point of contact 
  • Work with diverse people 
  • Respond to client needs 
  • Facilitate the interests and rights of clients 
  • Reflect on and improve own professional practice 

Learning Material

Your learning materials are access through our online platform OpenSpace. These learning materials include 

  • Learning content 
  • Media 
  • Additional resources 
  • Learning activities 
  • Self-checks 

Your trainer

Zinna Nesa
Zinna has over 15 years of experience working within the healthcare industry. She has worked with people in mental health, young children with a significant trauma background, different community programs, and within aged care industries (including palliative care and dementia-specific units).
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Academic Information

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements.

Certificate III in Community Services

CHCCOM005
Communicate and work in health or community services
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  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement
CHCCDE003
Work within a community development framework
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  • Operate within a community development framework
  • Distinguish between private and public issues arising in community development work
  • Work with groups to achieve community development outcomes
HLTWHS002
Follow safe work practices for direct client care
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  • Follow safe work practices for direct client care
  • Follow safe work practices for manual handling
  • Follow safe work practices for infection control
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices
BSBINM301
Organise workplace information
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  • Collect and assess information
  • Organise information
  • Review information needs
HLTWHS006
Manage personal stressors in the work environment
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  • Develop strategies to manage personal stress
  • Implement stress management strategies
  • Evaluate stress reducing strategies
5/ modules
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Recognition of Prior Learning (RPL)

We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.

Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options.

Course Duration

The duration for the course is self paced - maximum of 12 months. As a self-paced online course, the time it will take you to complete is flexible and dependent on ability and time available.

Entry Requirements

Entry Requirements

There are no mandated education entry requirements for this qualification as per the CHC Community Services Training Package.

Students must be 18 years of age to enrol in this course

It is also recommended that students

  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete year 12.
  • Access to a modern computer with high speed internet.
  • Basic computing skills including the ability to make a short video

Minimum age

You will need to be at least 18 years old.

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Work Placement

This course contains a minimum of 160 hours of work placement.

What are the benefits?

  • By undertaking a work placement you’ll get a chance to put the knowledge you’ve learned on your course into practice.
  • You’ll also develop practical, on-the-job skills and could make contacts that could help you find a job once you graduate.
  • Work placement is often the most rewarding part of a student’s course. Working face-to-face with clients and colleagues in your chosen field makes a huge difference to your career confidence.

How do I find a work placement?

You’ll need to find a work placement yourself and ensure it’s approved by Open Colleges. When looking for a suitable work placement host organisation, have a think about the following:

  • Are you already working or volunteering in the industry your course is related to? You could potentially do your work placement at your current place of work or have contacts that could recommend a suitable work place. Ask around!
  • If you’re entering a new industry, do some research and start thinking about organisations you could approach. We have plenty of resources available to help with approaching and finding a suitable work placement organisation.

Cost of work placement

All costs of work placement, including any placement fees charged by the host organisation (whether to the student or Open Colleges), cost of statutory checks and vaccinations, travel, accommodation, and uniforms are the responsibility of the student. These fees will vary and are dependent on your location within Australia.

  • Costs for statutory checks will range between $50 - $250 dependent on the type of check you select and your state.
  • Costs for vaccinations will very between practitioners, please refer to your GP for approximate costs.
  • Placement fees will vary, please discuss this with your intended host organisation for approximate costs.

Host organisation

Work placement hours can be done part time or as a block, depending on the host organisation's requirements and availability. You will not achieve any units of competency unless you have completed your work placement hours.

You will need to undertake your work placement in an organisation involved in professional community services, such as residential facilities, group homes, respite care services, and community support settings. The specific requirements of the workplace are outlined in the Workplace Assessment Guide which can be found in OpenSpace.

Open Colleges will need to ascertain whether the workplace you have chosen is appropriate before you commence your work placement hours.

Immunisations

Please note that your host organisation may require you to provide an up to date immunisation history prior to the commencement of your work placement. Open Colleges has no control over this requirement so if you are unable to provide this, you will need to discuss it with your intended Host Organisation.

It should also be noted that some immunisations, such as Hepatitis B and COVID-19, need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

Supervisor requirements

The workplace supervisor will need to have

  • Hold a Certificate III in Community Services qualification or equivalent
  • At least 1 years' industry experience.
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Study and pay, your way

Payment Options

Pay Upfront
Save 35%
$2,925.00 Save $1,575.00
was $4,500.00
Week to week
Pay as you go
Save 12%
Pay in 58 instalments over the length of your course.
$68.10 Weekly
Total course cost: $3,950.00
was $4,500.00
Full course breakdown
TBD

Studying online with Open Colleges

Flexibility - study at your own pace

When you study online with Open Colleges you’re in control.

You can choose to complete your course quickly, or keep to a steady pace. Learning is fully flexible so you can fit your everyday commitments around your studies.

Everything you need to study is online so you can study wherever you like – but that doesn’t mean you’re on your own.

OpenSpace is our online learning platform. It’s where you’ll go to access your learning materials, contact your expert trainers and assessors and upload your assessments.

What is OpenSpace?

It’s important to us that we deliver a superior, online learning platform that meets our students’ needs. That’s why we have upgraded to our brand new, custom-designed learning platform, OpenSpace.

OpenSpace provides you with a user-friendly interface, that is mobile responsive. This means that you can complete your coursework using your laptop, iPad, or mobile device. All coursework is automatically saved, providing you with the flexibility you need to complete your studies anywhere, anytime.

How to get support?

Learning Support

The learning support team will be with you every step of the way, from enrolment to graduation. They’re here to help you get the most out of your online course. They can assist by providing non-academic support - like helping you craft an achievable study plan so that you can graduate in a realistic timeframe. If you’re finding it tough to stay motivated throughout your course, they’ll be there to help keep you on track.

Student support

The Student Support team is your one-stop service centre for all student administrative issues – including enrolment, change of contact details, OpenSpace support, assessment results and certification.

You can access the Student Support team by email or phone

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Certificate III in Community Services

Select Payment Option

Pay in weekly instalments

Pay as you go

Save 12%


Pay in 58 instalments over the length of your course.

$68.10

Weekly

Total course cost: $3,950.00

Save $550.00

was $4,500.00


Pay Upfront

Save 35%


$2,925.00

Save $1,575.00

was $4,500.00

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Zinna Nesa

Health & Community
Zinna has over 15 years of experience working within the healthcare industry. She has worked with people in mental health, young children with a significant trauma background, different community programs, and within aged care industries (including palliative care and dementia-specific units).
Zinna has over 15 years of experience working within the healthcare industry. She has worked with people in mental health, young children with a significant trauma background, different community programs, and within aged care industries (including palliative care and dementia-specific units).

She also has 2 years of experience with children and families as a therapeutic case worker, a field professional who works to integrate clients into their relationships and create positive living situations. Her primary responsibilities include conducting assessments, developing service plans, coordinating services, and providing advocacy and support. She also works closely with clients and their families to identify needs and help them access services, including counseling, financial assistance, and housing. She is experienced in crisis intervention, patient care, de-escalation techniques, conflict resolution, and document proficiency, and possesses strong communication skills.

Zinna has been a Trainer and Assessor for over 1 year, working in classrooms, workplaces, and online. Her qualifications include a Bachelor of Social Science, an Advanced Diploma of Community Sector Management, a Diploma of Community Services, a Diploma of Mental Health, a Certificate IV in Training and Assessment TAE40116, a Certificate IV in Community Services, a Certificate IV in Ageing and Disability Support, and a Certificate III in Health Service Assistance.

Teaching means that she has an emotional investment in making our world better, feels that she is making a positive contribution to society, never stops learning, gains satisfaction from seeing people learn, and is well respected.

Working as a community worker, she believes it is an opportunity for her to provide care and support to vulnerable clients. She wants to support and treat vulnerable clients with kindness and respectful behavior so that they feel secure, safe, and can become more independent in their lives. She loves both of her professions