Is this course for you?
Common Career Outcomes
- Clerical Officer
- Customer Service Representative
- General Clerk
What you will learn
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Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements.
Certificate III in Business (Customer Engagement)
Assist with maintaining workplace safety
Participate in sustainable work practices
Use inclusive work practices
Engage in workplace communication
Apply critical thinking skills in a team environment
- Multiple choice Quiz
- Role plays
- Work Placement
- Written assignments
Recognition of Prior Learning (RPL)
We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.
Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options.
Open Colleges recommends that you consider the work placement options in your local area prior to enrolling in this course.
Full course breakdown
Studying online with Open Colleges
Flexibility - study at your own pace
When you study online with Open Colleges you’re in control.
You can choose to complete your course quickly, or keep to a steady pace. Learning is fully flexible so you can fit your everyday commitments around your studies.
Everything you need to study is online so you can study wherever you like – but that doesn’t mean you’re on your own.
OpenSpace is our online learning platform. It’s where you’ll go to access your learning materials, contact your expert trainers and assessors and upload your assessments.
What is OpenSpace?
It’s important to us that we deliver a superior, online learning platform that meets our students’ needs. That’s why we have upgraded to our brand new, custom-designed learning platform, OpenSpace.
OpenSpace provides you with a user-friendly interface, that is mobile responsive. This means that you can complete your coursework using your laptop, iPad, or mobile device. All coursework is automatically saved, providing you with the flexibility you need to complete your studies anywhere, anytime.
How to get support?
The learning support team will be with you every step of the way, from enrolment to graduation. They’re here to help you get the most out of your online course. They can assist by providing non-academic support - like helping you craft an achievable study plan so that you can graduate in a realistic timeframe. If you’re finding it tough to stay motivated throughout your course, they’ll be there to help keep you on track.
The Student Support team is your one-stop service centre for all student administrative issues – including enrolment, change of contact details, OpenSpace support, assessment results and certification.
You can access the Student Support team by email or phone