Certificate IV in Business BSB40120

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Our nationally recognised BSB40120 Certificate IV in Business is designed to open the doors to a range of business service roles. You’ll learn how to write complex documents, and organise business meetings to give you a broad, advanced understanding across numerous core business, sales and administration functions.

Course Breakdown


BSB40120 Certificate IV in Business

Course duration: Self-paced - maximum of 18 months

Recommended hours per week: 25h

Delivery method: Online

Qualification level: Certificate IV

Awarded by: Open Colleges Pty Ltd (Provider number: 90796)


Industry Overview

Business clerical roles are one of the largest occupations in Australia. Duties involve general administrative and core business operation skills, which are applicable across a range of industries. In fact, the outlook until 2025 is for over 342,500 new roles to be added to the industry.  

Source: Australian Government Job Outlook (  

Is this course for you?

This course is perfect if you have no experience but would like to launch a career in business,  gain a broad range of skills, and don’t want to limit yourself to a specific industry or work area.  

The Certificate IV is also an ideal way to formalise your current work experience if you are already in the industry but need a qualification to advance. 

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

What you will learn

During your studies you will learn how to: 

  • Use digital technologies to collaborate in a work environment 
  • Write complex documents 
  • Apply critical thinking to work practices 
  • Apply communication strategies in the workplace 
  • Implement and monitor WHS policies, procedures and programs 
  • Build and maintain business relationships 
  • Develop and use emotional intelligence 
  • Develop personal work priorities 
  • Lead and facilitate a team 
  • Organise business meetings 
  • Implement customer service strategies 
  • Implement and monitor environmentally sustainable work practices 

Learning Material

Your learning materials are accessed through our online platform OpenSpace. These learning materials include 

  • Learning content 
  • Media 
  • Additional resources 
  • Learning activities 
  • Self-checks 

Your trainer

Rosalie Pellew
Rosalie Pellew has over 30 years' experience in customer engagement; workplace training and assessment; facilitating adult education; leading and coaching customer contact teams; and supporting on-line learning students.
Tanya Galey
Tanya has many years of experience working in the Airline Industry through her role at World Aviation Systems who represent various airlines here in Sydney (Air Tahiti Nui and Hawaiian Airlines to name a few). She has extensive knowledge of Sales, marketing, reservations and the general business operations of an Airline.

Academic Information

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements.

Certificate IV in Business

Use digital technologies to collaborate in a work environment
  • Review existing digital technology use in the business 
  • Identify opportunities to implement digital technologies for workplace collaboration 
  • Implement and use digital technologies to collaborate in the workplace 
Organise business meetings
  • Prepare meeting documentation and details 
  • Record meeting outcomes 
Develop and use emotional intelligence
  • Prepare to develop emotional intelligence 
  • Develop emotional intelligence 
  • Promote development of emotional intelligence in others 
Write complex documents
  • Plan complex document 
  • Draft complex document 
  • Finalise complex document 
Apply critical thinking to work practices
  • Establish role of critical thinking in workplace 
  • Lead critical thinking process 
  • Develop critical thinking mindset 
5/ modules
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Assessment Details

  • Multiple choice Quiz
  • Projects
  • Role plays
  • Video
  • Work Placement
  • Written assignments

Recognition of Prior Learning (RPL)

We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.

Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options.

Course Duration

The duration for the course is self paced - maximum of 18 months. As a self-paced online course, the time it will take you to complete is flexible and dependent on ability and time available.



Open Colleges recommends that you consider the work placement options in your local area prior to enrolling in this course.


Study and pay, your way

Payment Options

Pay Upfront
Save 30%
$4,067.00 Save $1,743.00
was $5,810.00
Week to week
Pay as you go
Save 12%
Pay in 74 instalments over the length of your course.
$65.67 Weekly
Total course cost: $5,060.00
was $5,810.00
Full course breakdown

Studying online with Open Colleges

Flexibility - study at your own pace

When you study online with Open Colleges you’re in control.

You can choose to complete your course quickly, or keep to a steady pace. Learning is fully flexible so you can fit your everyday commitments around your studies.

Everything you need to study is online so you can study wherever you like – but that doesn’t mean you’re on your own.

OpenSpace is our online learning platform. It’s where you’ll go to access your learning materials, contact your expert trainers and assessors and upload your assessments.

What is OpenSpace?

It’s important to us that we deliver a superior, online learning platform that meets our students’ needs. That’s why we have upgraded to our brand new, custom-designed learning platform, OpenSpace.

OpenSpace provides you with a user-friendly interface, that is mobile responsive. This means that you can complete your coursework using your laptop, iPad, or mobile device. All coursework is automatically saved, providing you with the flexibility you need to complete your studies anywhere, anytime.

How to get support?

Learning Support

The learning support team will be with you every step of the way, from enrolment to graduation. They’re here to help you get the most out of your online course. They can assist by providing non-academic support - like helping you craft an achievable study plan so that you can graduate in a realistic timeframe. If you’re finding it tough to stay motivated throughout your course, they’ll be there to help keep you on track.

Student support

The Student Support team is your one-stop service centre for all student administrative issues – including enrolment, change of contact details, OpenSpace support, assessment results and certification.

You can access the Student Support team by email or phone