Please note: Students of this course are regularly required to attend classes on campus. These classes can be taken at our campuses in either South Australia or Western Australia.
Course Description

In the CHC52015 Diploma of Community Services, you’ll learn how to communicate with and help people from different social, economic and cultural backgrounds by providing them with the right support. You’ll find out about the best ways to connect with clients, how to accurately assess their needs, and how to develop and implement service programs.

For Victorian students only:

This course is not suitable for students wishing to work in child protection practice in Victoria. Please see the Australian Community Workers Association (ACWA) website for suitable courses (www.acwaorg.au).

What you’ll learn

  • Hone your communication skills to better listen to and understand peoples’ various issues, backgrounds and circumstances.

  • Learn how to accurately assess clients and connect them with the most beneficial services.

  • Gain an understanding of legal and ethical compliance in relation to your work.

  • Learn how to develop and implement workplace communication strategies and service programs.

 

Why study this course

  • The CHC52015 Diploma of Community Services is a nationally recognised course that has been designed in consultation with industry experts.

  • The topics covered have been specifically chosen to provide learners with relevant, essential skills to meet industry demand.

  • You’ll learn the practical skills and knowledge needed to enter the community services sector and make a real difference in peoples’ lives.

  • For graduates of this course wanting to pursue higher education, articulation has been formalised with Charles Sturt University.

  • This is a blended learning course. Which means you get to enjoy the flexibility and freedom of online study combined with the practical, hands-on experience of face-to-face learning.

 

Potential career outcomes

  • Case Coordinator

  • Case Worker or Case Manager

  • Community Services Worker

  • Case Management Supervisor

  • Team Leader

  • Program Coordinator

  • Manager Community Services

In the CHC52015 Diploma of Community Services, you’ll learn how to communicate with and help people from different social, economic and cultural backgrounds by providing them with the right support. You’ll find out about the best ways to connect with clients, how to accurately assess their needs, and how to develop and implement service programs.

For Victorian students only:

This course is not suitable for students wishing to work in child protection practice in Victoria. Please see the Australian Community Workers Association (ACWA) website for suitable courses (www.acwaorg.au).

What you’ll learn

  • Hone your communication skills to better listen to and understand peoples’ various issues, backgrounds and circumstances.

  • Learn how to accurately assess clients and connect them with the most beneficial services.

  • Gain an understanding of legal and ethical compliance in relation to your work.

  • Learn how to develop and implement workplace communication strategies and service programs.

 

Why study this course

  • The CHC52015 Diploma of Community Services is a nationally recognised course that has been designed in consultation with industry experts.

  • The topics covered have been specifically chosen to provide learners with relevant, essential skills to meet industry demand.

  • You’ll learn the practical skills and knowledge needed to enter the community services sector and make a real difference in peoples’ lives.

  • For graduates of this course wanting to pursue higher education, articulation has been formalised with Charles Sturt University.

  • This is a blended learning course. Which means you get to enjoy the flexibility and freedom of online study combined with the practical, hands-on experience of face-to-face learning.

 

Potential career outcomes

  • Case Coordinator

  • Case Worker or Case Manager

  • Community Services Worker

  • Case Management Supervisor

  • Team Leader

  • Program Coordinator

  • Manager Community Services

Course number E1367
Qualification name CHC52015 Diploma of Community Services
Course duration South Australia: Approx 12 months (not including study breaks). Western Australia: Approx 11 months (not including study breaks)
Delivery Method

The delivery mode of this course is blended.

South Australia Campus:

The schedule consists of 1 full day of campus attendance per week, plus 1 additional day on campus at the commencement of each module, for facilitated learning with your educator and practical skills sessions. You will be required to supplement face-to-face attendance through completion of online self-directed learning packages, workbooks and assessment materials. This will require, on average, a commitment of approximately 20-25 hours per week study time to be completed by you in your own time.

Western Australia Campus:

The schedule consists of 2 full days of campus attendance per week for facilitated learning with your educator and practical skills sessions. You will be required to supplement face-to-face attendance through completion of online self-directed learning packages, workbooks, and assessment materials. This will require, on average, a commitment of approximately 15-20 hours per week study time to be completed by you in your own time.

Recognition Nationally Recognised Nationally Recognised Training
Assessments Case studies, Demonstrations and Presentations, Knowledge tests, Learner and Supervisor checkpoints, Logbook, Workplace observation, Workplace portfolios, Written reports
Awarded by
  • YourLife Health & Learning Inc trading as Open Colleges School of Health ABN 39 742 730 429 (RTO 40049 | CRICOS Provider 03733E)

In the CHC52015 Diploma of Community Services, you’ll learn how to communicate with and help people from different social, economic and cultural backgrounds by providing them with the right support. You’ll find out about the best ways to connect with clients, how to accurately assess their needs, and how to develop and implement service programs.

For Victorian students only:

This course is not suitable for students wishing to work in child protection practice in Victoria. Please see the Australian Community Workers Association (ACWA) website for suitable courses (www.acwaorg.au).

What you’ll learn

  • Hone your communication skills to better listen to and understand peoples’ various issues, backgrounds and circumstances.

  • Learn how to accurately assess clients and connect them with the most beneficial services.

  • Gain an understanding of legal and ethical compliance in relation to your work.

  • Learn how to develop and implement workplace communication strategies and service programs.

 

Why study this course

  • The CHC52015 Diploma of Community Services is a nationally recognised course that has been designed in consultation with industry experts.

  • The topics covered have been specifically chosen to provide learners with relevant, essential skills to meet industry demand.

  • You’ll learn the practical skills and knowledge needed to enter the community services sector and make a real difference in peoples’ lives.

  • For graduates of this course wanting to pursue higher education, articulation has been formalised with Charles Sturt University.

  • This is a blended learning course. Which means you get to enjoy the flexibility and freedom of online study combined with the practical, hands-on experience of face-to-face learning.

 

Potential career outcomes

  • Case Coordinator

  • Case Worker or Case Manager

  • Community Services Worker

  • Case Management Supervisor

  • Team Leader

  • Program Coordinator

  • Manager Community Services

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Fundamentals of Community Services

  • Research diversity in the workplace
  • Foster diversity
  • Adapt communication strategies
  • Contribute to workplace diversity policies and procedures
  • Develop communication strategies
  • Establish communication protocols
  • Promote the use of communication strategies
  • Review communication practices

Legal and Ethical Compliance

  • Research information required for legal compliance
  • Determine ethical responsibilities
  • Develop and communicate policies and procedures
  • Monitor compliance
  • Maintain knowledge of compliance requirements
  • Monitor welfare of colleagues
  • Conduct structured debriefings following an incident

Client Assessment and Case Management

  • Determine appropriate response to case management in accordance with organisation and legislative requirements
  • Conduct case management meetings
  • Develop an appropriate case management plan
  • Monitor and review case work activities and processes
  • Apply knowledge of human development to check client’s developmental status
  • Identify developmental issues
  • Check for and respond appropriately to specific issues

Develop Service Programs

  • Engage consumers in the analysis of service needs
  • Develop programs
  • Implement and monitor programs
  • Evaluate programs
  • Identify social and cultural issues impacting on clients in Australian society
  • Analyse impacts of social and cultural factors on clients
  • Monitor impact of social and cultural factors on community work and services provided to clients

Safety and Care in Community Services

  • Establish work health and safety practices
  • Facilitate consultation, cooperation and communication
  • Monitor compliance with risk control processes
  • Evaluate and maintain WHS
  • Respond to an emergency situation.
  • Apply appropriate first aid procedures.
  • Communicate details of the incident.
  • Review the incident.

Professional Experience Placement (PEP)

Counselling Skills

  • Implement work practices which support the protection of children and young people
  • Report indications of possible risk of harm
  • Apply ethical and nurturing practices in work with children and young people
  • Use a structured approach to counselling
  • Establish the nature of the helping relationship
  • Confirm the helping relationship

Professional Practice

  • Reflect on own practice
  • Enhance own practice
  • Facilitate ongoing professional development
  • Develop and promote practice standards
  • Support and lead colleagues in case management practice
  • Provide practice advice on complex cases
  • Reflect and improve on own supervision provision

Projects and Budgets

  • Plan financial management approaches
  • Implement financial management approaches
  • Monitor and control finances
  • Review and evaluate financial management processes
  • Define project
  • Develop project plan
  • Administer and monitor project
  • Finalise project
  • Review project

Entry Requirements

The entry requirements for the CHC52015 Diploma of Community Services course at Open Colleges School of Health are as follows:

You will need to:

  • Be 18 years of age or over

  • Be an Australian citizen or have a permanent humanitarian visa or certain temporary visas with study rights

  • Reside in South Australia or Western Australia

  • Complete an online test to assess your Language, Literacy and Numeracy (LLN) skills against the standard levels of the Australian Core Skills Framework (ACSF);

  • Meet at least one of the following academic suitability requirements:

    • Completed Year 12 in Australia 

    • Successfully completed an Australian Qualification Frameworks certificate IV or higher qualification, taught and assessed in English (formal documentation required), or 

    • Achievement of a minimum Exit Level 3 in each of Numeracy and Reading in the Core Skills Profile for Adults (CSPA) (formal test report required).

Download a copy of the Course Guide for further information about our Entry Requirements. 

This qualification is delivered and assessed by YourLife Health & Learning Inc t/a Open Colleges School of Health (RTO 40049 | CRICOS Provider 03733E). 

The testamur will be issued by YourLife Health & Learning Inc t/a Open Colleges School of Health.

Indicative fees for the CHC52015 Diploma of Community Services course are as follows:

South Australia

  • $320.75 tuition fee after Government funding (Job Trainer) and hold a valid Concession card*
  • $641.50 tuition fee after Government funding* (Job Trainer) for non-concession
  • Full course tuition fee $7,720 without Government funding

 

Western Australia

 

  

 

  • $391.20 tuition fee after Government funding (Jobs and Skills WA) and hold a valid Concession card*
  • $1,320.30 tuition fee after Government funding* (Jobs and Skills WA) for non-concession
  • Full course tuition fee $7,720 without Government funding
 

* Eligibility criteria apply. The student tuition fees above are indicative only and are subject to change given individual circumstances at enrolment and changes to government funding opportunities. Additional fees may apply such as student service and resource fees. 

* Residents of South Australia may be eligible for subsidised training and JobTrainer visit https://www.skills.sa.gov.au 

* Residents of Western Australia may be eligible for Jobs & Skills WA funding. Conditions and eligibility criteria apply, visit https://www.jobsandskills.wa.gov.au/skillsready .

Contact us on 1300 886 204 to assess your eligibility.

A payment plan can be discussed or pay your course fees in full upfront. 

South Australia

  • Thursday, 8 July 2021 (Thursday campus attendance plus occasional Friday attendance)

Western Australia

  • Wednesday, 9 June 2021 (Wednesday and Friday campus attendance)