Course Description

The CHC52015 Diploma of Community Services will teach you how to listen to and understand people’s problems, background and circumstances, and to counsel them on the areas they are struggling with. You will also learn to help clients by setting them up with support systems and networks, and develop plans which will address their immediate and long term struggles.

The Diploma will train you to assess clients, work out what they need and link them in with services that will meet those needs. You will learn how to monitor client progress and deal with set-backs, roadblocks and issues if they arise.

As part of your CHC52015 Diploma of Community Services studies you will also learn how to navigate, work with and manage legal and ethical compliance frameworks, policies and procedures. The Diploma will give you the skills and knowledge you need to advise and supervise other Community Service Workers’ case management practice, as well as to manage budgets and financial plans, and undertake project work.

For Victorian students only:

This course is not suitable for students wishing to work in child protection practice in Victoria. Please see the Australian Community Workers Association (ACWA) website for suitable courses (

Why study this course?

  • This nationally recognised qualification includes a practical work placement in a real community services setting of your choosing, so you can practice and perfect what you learn.
  • Open Colleges periodically offers optional Skill Development Workshops in major capital cities across Australia, where you can practice developing active listening skills, self awareness, counselling techniques and value awareness in a safe and supportive setting.
  • For people wishing to pursue higher education, Open Colleges has formalised a pathway to tertiary study with Charles Sturt University, with credit transfers available for selected courses.
  • If you already have experience working in the community services sector, you may be able to apply for Recognition of Prior Learning (RPL) to gain credit for your experience. If you think this applies to you, speak to an Open Colleges Enrolment Consultant.
This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation as you may be eligible to enrol as an existing worker and may be able to complete your studies faster.

Potential career outcomes

  • Case Coordinator
  • Case Management Supervisor
  • Case Worker or Case Manager
  • Community Care Worker
  • Community Services Worker
  • Manager Community Services
  • Program Coordinator
  • Team Leader