Course Description

The CHC52015 Diploma of Community Services will teach you how to listen to and understand people’s problems, background and circumstances, and to counsel them on the areas they are struggling with. You will also learn to help clients by setting them up with support systems and networks, and develop plans which will address their immediate and long term struggles.

The Diploma will train you to assess clients, work out what they need and link them in with services that will meet those needs. You will learn how to monitor client progress and deal with set-backs, roadblocks and issues if they arise.

As part of your CHC52015 Diploma of Community Services studies you will also learn how to navigate, work with and manage legal and ethical compliance frameworks, policies and procedures. The Diploma will give you the skills and knowledge you need to advise and supervise other Community Service Workers’ case management practice, as well as to manage budgets and financial plans, and undertake project work.

Why study this course?

  • This nationally recognised qualification includes a practical work placement in a real community services setting of your choosing, so you can practice and perfect what you learn. You'll also have the option to complete your full work placement over two weeks in Fiji.
  • For people wishing to pursue a Bachelor of Social Science or a Bachelor of Social Work, Open Colleges has formalised a pathway to tertiary study with Charles Sturt University.
  • If you already have experience working in the community services sector, you may be able to apply for Recognition of Prior Learning (RPL) to gain credit for your experience. If you think this applies to you, speak to an Open Colleges Enrolment Consultant.
  • This course is offered by Open Colleges on behalf of Integrated Care and Management Training.​​
This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

Potential career outcomes

  • Case Coordinator
  • Case Management Supervisor
  • Case Worker or Case Manager
  • Community Services Worker
  • Manager Community Services
  • Program Coordinator
  • Team Leader