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SIR30216

Certificate III in Retail

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Course Description

This course is perfect for people with no experience in sales but would like to kick start a career in the retail Industry. You will build your knowledge from the ground up, equipping yourself with a solid set of entry level skills that you can use to launch your career when you graduate.

  • This course will take you from beginner to professional retail worker in a maximum of 12-months. You will get a solid education in the fundamentals of retail services and will graduate job ready.
  • A structured work placement during your studies gives you practical experience in a real-world workplace where you can put your learning into practice and gain industry exposure.
  • You will graduate with a nationally recognised qualification that you can use to gain work in several roles including: Sales Team Leader (Retail), Customer Service Representative, Retail Supervisor, Cashier, Sales Assistant, Team Leader, Retail Assistant.
  • Studying with Open Colleges is fully flexible. You don’t have to give up your job or sacrifice your lifestyle to study. You simply login to the online campus to access all your learning materials, whenever and wherever you like, and make your way through the course at a pace that suits you.
  • You will be supported through your studies by a team of experienced Trainers and Assessors, who are on hand to answer any questions you have and provide feedback on your progress.

During the course, you will learn how to:

  • Build customer relationships and loyalty
  • Engage the customer
  • Sell to the retail customer
  • Assist with customer difficulties
  • Organise and maintain the store environment
  • Work with diverse people
  • Work effectively in a team
  • Work effectively in a service environment
  • Advise on products and services
  • Purchase goods and services
  • Identify and respond to security risks
  • Contribute to workplace health and safety
  • Maintain personal health and wellbeing

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

Potential career outcomes

  • Cashier
  • Customer Service Representative
  • Retail Assistant
  • Retail Supervisor
  • Sales Assistant
  • Sales Team Leader (Retail)
  • Team Leader

Course Details

Course number E1413
Qualification name SIR30216 Certificate III in Retail
Course duration Self paced - maximum of 12 months
Delivery Method Online with Work Placement (via OpenSpaceX)
Recognition Nationally Recognised Nationally Recognised Training
Assessments Multiple choice Quiz, Role plays, Work Placement, Written assessments
Awarded by Open Colleges Pty Ltd (Provider number: 90796)

Requirements

Entry Requirements

There are no mandated education entry requirements for this qualification as per the SIR Retail Services Training Package.

It is recommended that students be 18 years of age to enrol in this course.

It is also recommended that students

  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete year 10.
  • Have access to a modern computer with high-speed internet.
  • Have access to Microsoft office or equivalent. ·
  • Have basic computing skills, including the ability to make a short video.

Minimum age

You will need to be at least 18 years old.

Physical Requirements

You will need to have a reasonable level of fitness, as the role may involve a variety of physical tasks, such as spending a considerable amount of time standing, walking as well as moving stock within the retail premises. 

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Subjects

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1

  • Act safely in the workplace
  • Follow emergency procedures
  • Participate in workplace health and safety practices

Module 2

  • Maintain personal stamina and resilience
  • Minimise workplace stressors
  • Maintain work-life balance

Module 3

  • Clean the store environment
  • Maintain the store environment

Module 4

  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups

Module 5

  • Communicate with team members
  • Actively participate in retail teams

Module 6

  • Source and use information on employment rights and responsibilities 
  • Work within organisational requirements 
  • Use effective work habits 

Module 7

  • Develop product and service knowledge
  • Respond to customer requests
  • Enhance information provided

Module 8

  • Understand purchasing and own requirements
  • Make purchases
  • Receive purchases

Module 9

  • Develop relationships with customers
  • Generate customer loyalty
  • Deal with escalated customer complaints

Module 10

  • Engage customers
  • Assist customers
  • Contribute to a service culture

Module 11

  • Establish customer needs.
  • Provide advice on products and services.
  • Facilitate the sale of products and services.

Module 12

  • Deal with customer complaints
  • Process refunds and exchanges
  • Deal with difficult customers
  • Provide feedback on customer service

Module 13

  • Identify potential security risks 
  • Respond to security breaches 
  • Report on security issues 

Payment Options

Pay in Full

You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).

Pay 50% & Payment Plan Combo

You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan.  When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).

Payment Plan

You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Zip Money Payment Plan

If you need a little more flexibility with your finances and would like to pay off your course fees over a longer period of time, we can assist by organising Zip Money to pay your course fees directly to us on your behalf, and you pay this loan back to Zip Money over an agreed period of time. Zip Money provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you’re enrolling into) to suit your lifestyle, giving you more flexibility than ever before.

BPAY®

With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from - whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more. 

BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.

Trainers

Anthony Wemyss

Anthony is a licensed real estate agent with more than 20 years’ experience in the industry. He has also worked as a sales agent, buyers’ agent and property manager. His love for retail sector motivates him to work in retail industry. He has gathered a vast array of skills, experience and knowledge. 

He holds a Bachelor of Commerce, Diploma of Financial Services, and Certificate IV in Property Services, Certificate IV in Finance and Mortgage Broking, CIV in Business Administration and Certificate IV in Training and Assessment. 

As an educator Anthony has over 5 years’ experience in a range of face to face and online courses across Real Estate, Business and Retail management. Anthony is passionate about training and assisting students to achieve their goals to build opportunities for their future. 

Work Placement

The course contains a minimum of 120 hours of work placement

You will need to undertake your work placement in an organisation involved in providing retail services to customers such as Supermarkets, Grocery Stores, Department Stores or Retail Stores. The specific requirements of the workplace are outlined in the Workplace Assessment Guide which can be found in OpenSpaceX.

Open Colleges will need to ascertain whether the workplace you have chosen is appropriate before you commence your work placement hours.

Work placement hours can be done part time or as a block, depending on the host organisation's requirements and availability.

You will not achieve the following units of competency until you have completed your work placement hours:

  • SIRXWHS002 Contribute to workplace health and safety
  • SIRXIND002 Organise and maintain the store environment
  • CHCDIV001 Work with diverse people
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCEG001 Engage the customer
  • SIRXSLS001 Sell to the retail customer

Immunisations

Please note that your host organisation may require you to provide an up-to-date immunisation history to verify current and active immunisations prior to the commencement of your work placement. Open Colleges has no control over this requirement, so if you are unable to provide this, you will need to discuss this with your intended Host Organisation.

It should also be noted that some immunisations, such as Hepatitis B, need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

SAVE 20% OFF

Selected course fees when you pay upfront.

Voucher code: MAY22

Offer ends on Sunday 22nd May 2022 at 11:59pm AEST.

*Terms & conditions

Course at a Glance

icon for career outcomes

Career Outcomes

  • checkCashier
  • checkCustomer Service Representative
  • checkRetail Assistant
  • checkRetail Supervisor
  • checkSales Assistant
  • checkSales Team Leader (Retail)
  • checkTeam Leader
computer

Delivery Method

Online with Work Placement (via OpenSpaceX)

credit_score

Payment

Flexible payment options available

Recognition

Nationally recognised

Nationally Recognised Training

Course at a Glance

icon for career outcomes

Career Outcomes

  • checkCashier
  • checkCustomer Service Representative
  • checkRetail Assistant
  • checkRetail Supervisor
  • checkSales Assistant
  • checkSales Team Leader (Retail)
  • checkTeam Leader
computer

Delivery Method

Online with Work Placement (via OpenSpaceX)

credit_score

Payment

Flexible payment options available

Recognition

Nationally recognised

Nationally Recognised Training

SAVE 20% OFF

Selected course fees when you pay upfront.

Voucher code: MAY22

Offer ends on Sunday 22nd May 2022 at 11:59pm AEST.

*Terms & conditions

This course is perfect for people with no experience in sales but would like to kick start a career in the retail Industry. You will build your knowledge from the ground up, equipping yourself with a solid set of entry level skills that you can use to launch your career when you graduate.

  • This course will take you from beginner to professional retail worker in a maximum of 12-months. You will get a solid education in the fundamentals of retail services and will graduate job ready.
  • A structured work placement during your studies gives you practical experience in a real-world workplace where you can put your learning into practice and gain industry exposure.
  • You will graduate with a nationally recognised qualification that you can use to gain work in several roles including: Sales Team Leader (Retail), Customer Service Representative, Retail Supervisor, Cashier, Sales Assistant, Team Leader, Retail Assistant.
  • Studying with Open Colleges is fully flexible. You don’t have to give up your job or sacrifice your lifestyle to study. You simply login to the online campus to access all your learning materials, whenever and wherever you like, and make your way through the course at a pace that suits you.
  • You will be supported through your studies by a team of experienced Trainers and Assessors, who are on hand to answer any questions you have and provide feedback on your progress.

During the course, you will learn how to:

  • Build customer relationships and loyalty
  • Engage the customer
  • Sell to the retail customer
  • Assist with customer difficulties
  • Organise and maintain the store environment
  • Work with diverse people
  • Work effectively in a team
  • Work effectively in a service environment
  • Advise on products and services
  • Purchase goods and services
  • Identify and respond to security risks
  • Contribute to workplace health and safety
  • Maintain personal health and wellbeing

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

Potential career outcomes

  • Cashier
  • Customer Service Representative
  • Retail Assistant
  • Retail Supervisor
  • Sales Assistant
  • Sales Team Leader (Retail)
  • Team Leader
Course number E1413
Qualification name SIR30216 Certificate III in Retail
Course duration Self paced - maximum of 12 months
Delivery Method Online with Work Placement (via OpenSpaceX)
Recognition Nationally Recognised Nationally Recognised Training
Assessments Multiple choice Quiz, Role plays, Work Placement, Written assessments
Awarded by Open Colleges Pty Ltd (Provider number: 90796)

Entry Requirements

There are no mandated education entry requirements for this qualification as per the SIR Retail Services Training Package.

It is recommended that students be 18 years of age to enrol in this course.

It is also recommended that students

  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete year 10.
  • Have access to a modern computer with high-speed internet.
  • Have access to Microsoft office or equivalent. ·
  • Have basic computing skills, including the ability to make a short video.

Minimum age

You will need to be at least 18 years old.

Physical Requirements

You will need to have a reasonable level of fitness, as the role may involve a variety of physical tasks, such as spending a considerable amount of time standing, walking as well as moving stock within the retail premises. 

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1

  • Act safely in the workplace
  • Follow emergency procedures
  • Participate in workplace health and safety practices

Module 2

  • Maintain personal stamina and resilience
  • Minimise workplace stressors
  • Maintain work-life balance

Module 3

  • Clean the store environment
  • Maintain the store environment

Module 4

  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups

Module 5

  • Communicate with team members
  • Actively participate in retail teams

Module 6

  • Source and use information on employment rights and responsibilities 
  • Work within organisational requirements 
  • Use effective work habits 

Module 7

  • Develop product and service knowledge
  • Respond to customer requests
  • Enhance information provided

Module 8

  • Understand purchasing and own requirements
  • Make purchases
  • Receive purchases

Module 9

  • Develop relationships with customers
  • Generate customer loyalty
  • Deal with escalated customer complaints

Module 10

  • Engage customers
  • Assist customers
  • Contribute to a service culture

Module 11

  • Establish customer needs.
  • Provide advice on products and services.
  • Facilitate the sale of products and services.

Module 12

  • Deal with customer complaints
  • Process refunds and exchanges
  • Deal with difficult customers
  • Provide feedback on customer service

Module 13

  • Identify potential security risks 
  • Respond to security breaches 
  • Report on security issues 

Pay in Full

You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).

Pay 50% & Payment Plan Combo

You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan.  When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).

Payment Plan

You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Zip Money Payment Plan

If you need a little more flexibility with your finances and would like to pay off your course fees over a longer period of time, we can assist by organising Zip Money to pay your course fees directly to us on your behalf, and you pay this loan back to Zip Money over an agreed period of time. Zip Money provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you’re enrolling into) to suit your lifestyle, giving you more flexibility than ever before.

BPAY®

With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from - whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more. 

BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.

Anthony Wemyss

Anthony is a licensed real estate agent with more than 20 years’ experience in the industry. He has also worked as a sales agent, buyers’ agent and property manager. His love for retail sector motivates him to work in retail industry. He has gathered a vast array of skills, experience and knowledge. 

He holds a Bachelor of Commerce, Diploma of Financial Services, and Certificate IV in Property Services, Certificate IV in Finance and Mortgage Broking, CIV in Business Administration and Certificate IV in Training and Assessment. 

As an educator Anthony has over 5 years’ experience in a range of face to face and online courses across Real Estate, Business and Retail management. Anthony is passionate about training and assisting students to achieve their goals to build opportunities for their future. 

The course contains a minimum of 120 hours of work placement

You will need to undertake your work placement in an organisation involved in providing retail services to customers such as Supermarkets, Grocery Stores, Department Stores or Retail Stores. The specific requirements of the workplace are outlined in the Workplace Assessment Guide which can be found in OpenSpaceX.

Open Colleges will need to ascertain whether the workplace you have chosen is appropriate before you commence your work placement hours.

Work placement hours can be done part time or as a block, depending on the host organisation's requirements and availability.

You will not achieve the following units of competency until you have completed your work placement hours:

  • SIRXWHS002 Contribute to workplace health and safety
  • SIRXIND002 Organise and maintain the store environment
  • CHCDIV001 Work with diverse people
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCEG001 Engage the customer
  • SIRXSLS001 Sell to the retail customer

Immunisations

Please note that your host organisation may require you to provide an up-to-date immunisation history to verify current and active immunisations prior to the commencement of your work placement. Open Colleges has no control over this requirement, so if you are unable to provide this, you will need to discuss this with your intended Host Organisation.

It should also be noted that some immunisations, such as Hepatitis B, need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

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