At Open Colleges, we’re committed to helping you get the most out of your learning. That is why we offer a range of support, to help you succeed at every stage of the process. So even though you may be studying online, you’re never alone, as help is at hand if you need it.
Below we outline each of our key support options, which include Student support, Learning support and Academic support.
Our friendly Student Support team can help you with any non-academic admin. So, whether you need help with enrolment or need a hand logging into OpenSpace (your online campus), this is the team you should talk to.
If you’re unsure whether the Student Support team are the right people to contact for your query, here are some of the many ways we can help you:
You can contact the Student Support team in several ways:
All timings are in AEST.
Our Learning Support team is extremely experienced and are made up of former teachers, trainers and academics. They’re here to help you with any non-academic challenges of online learning.
To ensure you get the best results, they will support you from your enrolment, all the way through to graduation, providing you with a series of webinars and one-to-one phone calls.
Here are some of the many ways our enthusiastic Learning Support team may be able to help you:
The Learning Support team are contactable via phone between 9.00am – 5.00pm AEST from Monday to Friday.
As well as delivering your training, providing feedback and marking your assessments, your Trainers and Assessors can provide you with ongoing academic support. So, if you need any help in relation to your course, its learning materials and your assessment, these are the people to contact.
Your Trainers and Assessors can support you during your learning by:
You will have direct access to your Trainers and Assessors through your OpenSpace message centre. They always try to respond to queries as soon as possible (within 2 business days). You can also arrange a 1-to-1 call.
If you need any additional help, you can also visit our forums and discussion boards on OpenSpace. Here we have a whole community of staff and like-minded students who can offer support, answer your questions and share experiences.
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