Course Description

Become a valued and integral part of the healthcare system and make yourself highly-employable as a Care Worker with Open Colleges’ CHC33015 Certificate III in Individual Support (Specialising in Ageing, Home and Community).

The Certificate is being offered by Open Colleges in partnership with Integrated Care and Management Training, which means you get a nationally recognised qualification which will open employment doors across Australia.

This course will train you for entry-level care work positions. During your studies you will learn:

  • About the human body and how to support its healthy functioning.
  • How to facilitate the empowerment of older people.
  • The skills to meet personal client support needs.
  • How to tailor support to meet the needs of individual clients.
  • How dementia can affect a person, as well as strategies for communicating with, supporting and monitoring a client with dementia.
  • The proper way to administer medications.
  • How to support client independence and wellbeing.
  • The tools to communicate and collaborate effectively with clients, their families and coworkers.
  • How to work effectively within the health and community care sector.

The Certificate is perfect for people who are wanting to start a career as a Care Worker, as well as for those who are already working in the area but who need to formalise their qualifications in order to take the next step in their career. 

This course is offered by Open Colleges on behalf of Integrated Care and Management Training.

This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

Potential career outcomes

  • Assistant in Nursing
  • Care Worker
  • Community Care Worker
  • Home Care Assistant
  • Residential Care Worker
  • Residential Support Worker
Course number E1144
Qualification name CHC33015 Certificate III in Individual Support
Course duration Maximum 12 months
Delivery Method Online with Work Placement
Recognition Nationally Recognised Nationally Recognised Training
Assessments Demonstrations, Knowledge tests, Logbook, Presentations, Workplace observation, Workplace portfolio
Awarded by
  • Integrated Care & Management Training Pty Ltd (Provider number: 90197)


There are no formal education entry requirements for this course.

Minimum age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.


This course involves reading and undertaking a range of written assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.

If you haven't successfully completed English at Year 10 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher; or
  • 2 years relevant industry experience in a role that requires the use of written documentation and communication

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.


You will need access to a computer and the internet and have basic computing skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher.
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)


To successfully complete this course, you will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Compressing image files
  • Recording, compressing and uploading videos.

Physical requirements

Students will need to be reasonably physically fit to undertake the work placement as the tasks and activities associated with the work placement may involve manual lifting and other physical activities.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1

  • Work with information about the human body
  • Recognise and promote ways to support healthy functioning of the body
  • Develop relationships with older people
  • Provide services to older people
  • Support the rights of older people
  • Promote health and re-ablement of older people
  • Determine personal support requirements
  • Maximise participation
  • Provide personal support
  • Complete reporting and documentation

Module 2

  • Determine support needs
  • Provide support services
  • Monitor support activities
  • Complete reporting and documentation
  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement
  • Identify and respond to legal requirements
  • Identify and meet ethical responsibilities
  • Contribute to workplace improvements

Module 3

  • Follow safe work practices for direct client care
  • Follow safe work practices for manual handling
  • Follow safe work practices for infection control
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices

Module 4

  • Prepare to provide support to those affected by dementia
  • Use appropriate communication strategies
  • Provide activities for maintenance of dignity, skills and health
  • Implement strategies which minimise the impact of behaviours of concern
  • Complete documentation
  • Implement self care strategies

Module 5: Elective

Chose one only, either Module 5 or Module 6

  • Prepare to assist with medication
  • Prepare the client for assistance with administration of medication
  • Support clients with administration of medication
  • Handle medication contingencies
  • Complete medication distribution and documentation

*This elective unit requires you to be employed in the workplace and under the supervision of a current AHPRA Registration as a Registered Nurse / DIV1.

Module 6: Elective

Chose one only, either Module 5 or Module 6

  • Observe individuals
  • Manage conflict
  • Respond to behaviours of concern
  • Complete reporting requirements

Module 7

  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
  • Recognise and support individual differences
  • Promote independence
  • Support physical wellbeing
  • Support social, emotional and psychological wellbeing

Module 8

  • Include carers and family members as part of the support team
  • Assess and respond to changes in the care relationship
  • Monitor and promote carer rights, health and well being
  • Determine requirements of individual plan
  • Establish relationship in the home
  • Operate respectfully in the home
  • Complete reporting and documentation



What are my payment options?

Pay in full

If you pay your course fees up-front in full, you’ll benefit from a discount. When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass this saving onto you in the form of a discount.

ZipMoney Payment Plan

If you need a little more flexibility in your finances, and want to pay off your course fees over a longer period of time, you can switch to a zipMoney payment plan. Essentially, zipMoney pays your course fees for you, and you pay this loan back over 24, 36 or 48 months. As long as you are eligible, you can switch to a zipMoney plan at any time.

Payment Plan

Pay for you course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Find out more

Christine Davy

Christine Davy is an Enrolled Endorsed Nurse and has many years of experience in both the aged care sector and as a clinical nurse in hospital settings. Having a passion for aged care and a desire to see the industry improve through the development and provision of high training skills for those in the care and nursing industry, she decided to achieve her Certificate IV in Training and Assessment. Having worked for an RTO as a Trainer and Assessor and then with an international VET provider, as a Trainer, Workplace Assessor, and developed the course program and assessment tools for the Certificate III in Individual Support.

Jodie Maher

Jodie began her career as a Personal Care Assistant, working in numerous nursing homes, before becoming a Registered Nurse. While she enjoyed working in the surgical and medical side of nursing, Jodie’s goal was to teach students and return to the aged care sector. 

As technology has evolved, Jodie has focused more on online education. As she herself is currently studying online, she understands the trials, tribulations, occasional frustrations, and great outcomes that can be achieved. Jodie has also taught in classrooms for the past 10 years and watched the aged care industry change for the better.

Lisa Porto

Lisa has been working in the aged care sector since 1999, both in hostel and high care as a Cert lV AIN and RAO (Leisure and Health). A passionate advocate for aged care, she is also volunteer at Threads of Hope as a counsellor and customer relations officer.

Lisa started her aged care training career in 2004, and also teaches community service, disability, allied health, leisure and health, and some pathology units. In her capacity as an educator, Lisa aims to enrich the lives of vocational learners through quality training and outcomes. In 2014 she was listed for Trainer of the Year DET NSW.

Michelle Gill

Michelle has been a Registered Nurse for 21 years at several aged care facilities and has also worked in management for the past decade. Passionate about aged care and ensuring that staff enjoy a high standard of training and education, Michelle’s specialised skills include infection control, immunisation, palliative care and person-centred care.

Michelle’s qualifications include a Certificate IV in Training and Assessment, a Diploma in Health Science (Nursing), a Certificate III in Health Service Assistance, a Certificate IV in Assessment and Workplace Training, a Certificate of Attainment Department of Palliative Care RN Education, a Certificate IV in Business (Frontline Management) and a Diploma of Community Services.

Paolo Flores

Paolo has been a Registered Nurse since 2006. He also has experience being an Assistant in Nursing, and as a Clinical Instructor/Preceptor for nursing students.

Passionate about caring for and assisting the elderly, Paolo has worked in different aged care facilities providing high care, low care, respite care, and dementia specific care. He has also worked for an Older Adult Mental Health and Dementia Specific Transition Care Program (TCP) facility.

Paolo’s qualifications include a Certificate IV in Training and Assessment, a Master of Arts (Nursing), a Bachelor of Science (Nursing), and Diploma of Management.

Shelley Andrews

Shelley has over 20 years’ experience in the healthcare industry across several different sectors, including aged care, mental health (facility- and community-based), acquired brain injury in residential and community care and palliative care. Shelley holds a number of qualifications, including a Diploma in Nursing, Certificate IV in Training and Education, and Certificate III and IV in Aged Care. As well as working in these sectors, Shelley has owned her own healthcare business. With a strong passion for empowering people, she moved into the VET sector as an Aged Care Training Manager. This varied history within the industry has enabled her to become an experienced and knowledgeable professional educator.

Simone Illarietti

Simone started working in aged care 17 years ago, after visiting her great grandfather at a nursing home and seeing the difference the care staff made to his sense of self. The visit helped her decide she wanted to make a difference in the lives of older people in care. Simone worked as a PCA for 10 years then upskilled to an EEN. Still working in aged care, Simone has also been teaching the subject for seven years and loves witnessing the joy students get from helping others.

Sue Cox

Sue is a Registered Nurse with over 10 years’ experience in the health industry. She started as a Personal Care Assistant and quickly attained her Division 2 Nursing Certificate, later graduating from Monash University with a Bachelor of Nursing. Sue has gained extensive experience in sub-acute nursing in aged care, dementia-specific and palliative care, as well as spinal cord and acquired brain injury.

Seeing vulnerable people in our society, the ageing and those with a disability who require specialised care, Sue saw a need for highly trained experienced carers. She joined the VET sector in 2012 as a Trainer and Assessor to make this happen.

Work Placement

Open Colleges has a work placement partnership with these organisation(s):

Group Homes Australia recognises that today's generation of older Australians want something more than traditional aged care homes. They, and their families, want accommodation that provides high levels of respect and personal care combined within a warm, friendly environment.

Open Colleges students of the following courses can benefit from this work placement partnership:

  • Certificate III in Individual Support (Ageing, Home and Community)

Careseekers Pty Ltd aims to connect people looking for carers with carers who are qualified and ready to work. Careseekers knows that putting a carer in a client’s home is a big step, and understands that carers need to be trustworthy, of good character and experienced.

Open Colleges students of the following courses can benefit from this work placement partnership:
•    Certificate III in Individual Support (Ageing, Home and Community)

The course contains a minimum of 120 hours of work placement

You will need to undertake your placement primarily in a residential aged care facility and may need to undertake placement in 2 organisations to allow exposure to both residential aged care and community care.

Approximately half way through a student’s placement an Open Colleges Workplace Assessor will visit the student in the workplace and observe and assess them performing daily tasks.

Approximately half way through your placement your Open Colleges Workplace Assessor will visit you in the workplace and observe and assess you performing your daily tasks.

Open Colleges offers this qualification in association with Integrated Care & Management Training Pty Ltd (Provider number: 90197). The testamur will be issued by Integrated Care & Management Training Pty Ltd.

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Click Enrol Now and choose a payment plan or call an Education Advisor on 1300 161 345 for more details.