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Key Student Information

Key Student Information

This page provides important information about studying with Open Colleges, including links to the Student Handbook and various student forms.

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/ Key Student Information

Important Information for Students

On this page you will find:

Importantly, this information covers all courses delivered by Open Colleges, including those courses delivered by Open Colleges on behalf of partner institutions.


Admissions, student agreement and enrolment form

Pre-Enrolment Information Procedure

To assist prospective students to make informed decisions, Open Colleges provides prospective students with  Course Information, General Study Information, and Access to a specialist Course and Careers Advisor.

Student Agreement
VET FEE-HELP Student Agreement

Prior to commencing studies with Open Colleges each student accepts the terms of our Student Agreement. It outlines the important terms and conditions of your enrolment with Open Colleges.

Enrolment Form

This form collects the key information to support your application for enrolment at Open Colleges. This form can be completed by you and sent to Open Colleges. Alternatively, you can speak to a Course and Careers Adviser or apply directly online.

Admissions and Enrolment Procedures

This provides you with information on the admissions and enrolment services provided to prospective students by Open Colleges.

Schedule of Administrative Fees

Some additional administrative services offered by Open Colleges incur a surcharge. This document specifies all the additional administrative fees.

Cancellation and Refund Policy and Procedure

This policy and procedure provides you with important information relating to the cancellation of studies and includes definitions for Special Considerations.


Student handbook

The Open Colleges Student Handbook is your guide to studying at Open Colleges. The Student Handbook provides lots of great information and advice about how to get the most out of your learning experience with Open Colleges. The Student Handbook is available in OpenSpace - our virtual campus. You can also access a copy of the Student Handbook here.

In addition to the Student Handbook, you should also be familiar with the OpenSpace Training Guide. The Training Guide is available in OpenSpace, however you can also access the Training Guide here.


Supporting you to succeed

Open Colleges is committed to supporting you to succeed in your studies. The following procedures outline the specific services available to you. A summary of these services is also available in the Student Handbook.

Learning Policy

This policy outlines our approach to supporting effective learning by Open Colleges' students.

Glossary of Terms

This provides you with key definitions of terms used at Open Colleges.

Academic Support Procedures

This provides you with information on the provision of advice relating assessment and course queries.

Learning Support Procedures

This provides you with information on the induction and orientation processes as well as learning support resources and specific support services provided to students that are 'at risk' of non- progression.

Peer Support Procedures

This provides you with information on how to engage with other learners during your experience with Open Colleges.

Student Administrative Support Procedures

This provides you with information on the range of administrative support services available from Open Colleges throughout your studies.

Work Placement Support Procedure

This procedure provides you with information about the Work Placement Support services available to Open Colleges' students.

Course Management and Continuous Improvement Policy

This policy outlines the Open Colleges’ approach to the management and continuous improvement of existing courses. It covers NRT Qualifications as well as Open Colleges’ Professional Certificate courses.

Course Transition Procedures

This procedure outlines the core steps and considerations to be applied in a course transition process.


Special Consideration

Open Colleges understands that some students may experience prolonged difficulties or disadvantage that may impact the ability to complete their course in relation to either medical, financial or personal difficulties. The Cancellation and Refund Policy and Procedure provides definitions for Special Consideration and the application procedures. You will find the Special Consideration Form in the Student Forms Section below.

Financial Hardship Policy

Open Colleges also wants to assist our students during specific times of financial hardship. We acknowledge that there are different types of financial hardship and have adopted specific guidelines and support services to accommodate this. Further information on the definition and the application procedure, can be found in our Financial Hardship Policy. You will find the Financial Hardship Form in the Student forms section below.

Student assessment procedures

Assessment is an important element of your learning experience with Open Colleges. We aim to develop assessments as an integrated part of your course. The following procedures provide important information about how assessment is conducted at Open Colleges. You will find specific information regarding the assessments in your course from your Course Overview.

Academic Conduct

This provides you with the standards of academic conduct when studying with Open Colleges. This defines what is considered to be plagiarism and cheating.

Assessment Procedures

This provides you with information on assessment submission requirements, grading, feedback, re-submission and extensions. You can also access information about assessment appeals.

Workplace Assessment Procedures

This is relevant for those students undertaking a course with a Workplace Assessment or Structured Workplace Learning component. This provides you with information on the key elements of the Workplace Assessment. It includes a useful summary Student Guide to Workplace Assessment.

Recognition of Prior Learning Procedures

This provides you with information on the processes required to apply for recognition of your prior studies or work experience towards your current course with Open Colleges.

Student Code of Conduct

This provides you with an outline of our expectations of students in terms of their academic work, engagement with others and use of Open Colleges' resources throughout their studies with Open Colleges.

Assessment Records Procedures

This provides you with information about the provision of an Academic Transcript, Record of Assessment and Qualification to students.


Managing student complaints

While we hope that you have a challenging and rewarding learning experience with Open Colleges, we understand that sometimes we do not get things right. In these cases, we have developed important policies and procedures to manage student complaints. These are outlined below.

Student Complaints Policy

This provides you with information on the principles adopted by Open Colleges in the management of student complaints.

Student Complaints Procedures

This provides you with important information on the specific processes involved in submitting a complaint as well as information on how the complaint will be processed.

LEADR Student Mediation Scheme

This link provides you with information relating to the LEADR Student Mediation Scheme including the application for external review form and associated fees.


Studying with a disability or specific learning requirements

We are committed to ensuring equal opportunity for people with a disability or specific learning needs. We can adjust the learning and assessment approach for our courses, called Reasonable Adjustment, to meet the specific needs of learners. The following documents provide more information on Reasonable Adjustment:

Reasonable Adjustment Policy

This provides you with the principles of our approach to learners with a disability or specific learning needs

Reasonable Adjustment Procedures

This provides you with specific information about the specific situations requiring reasonable adjustment and the processes undertaken in Open Colleges to address these specific learning needs.


Student forms

During your studies, you may need to complete a range of forms. You can access these forms from the following links. These forms are also available in OpenSpace.



Marketing Procedure
To attract prospective students Open Colleges undertakes a range of marketing activities. This procedure outlines the Marketing and Communication Division’s processes ensuring we provide accurate information about our products and services at all times.


Protecting your privacy

Open Colleges operates in accordance with the Privacy Act (1988). This means that Open Colleges actively protects the personal information of all students. You can find out more about our Privacy Policy by clicking here and read our Collection Statement by clicking here.


Tuition Assurance Scheme

Open Colleges Australia, through it's three Registered Training Organisations (Open Colleges, Integrated Care and Management Training and College of Fashion Design) participate in a tuition assurance scheme (TAS) to safeguard students in the event of it becoming insolvent and unable to return fees that have been paid in advance. In the event the TAS is required to be actioned, the administrators of the TAS will source a similar or comparable training with an alternative approved training provider to allow the effected participants under this condition to complete their studies with minimum disruption and without further financial burden. However if the student cannot be placed, the tuition assurance will make refunds.



Open Colleges Australia is an education development group specialising in online and distance learning vocational courses for adult learners. Open Colleges Australia owns Open Colleges Pty Ltd, Integrated Care and Management Training Pty Ltd and the College of Fashion Design Pty Ltd. Open Colleges Australia and its subsidiaries do not provide any university or school level courses, and are not in any way associated, affiliated or otherwise connected with Open Universities Australia, The Open University UK, or the South Australian or Queensland Open Access College.

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