Diploma of Community Services CHC52015


Our nationally accredited CHC52015 Diploma of Community Services is perfect for those who enjoy helping people and would like to take the next step in their career by pursuing an exciting leadership role. The booming community services industry needs more workers, so get ready to enter a highly rewarding sector with the ability to specialise in a variety of directions today.

Course Breakdown


CHC52015 Diploma of Community Services

Course duration: Self-paced - maximum of 24 months

Recommended hours per week: 16h

Qualification level: Diploma

Delivery method: Online with Work Placement

Awarded by: Integrated Care & Management Training Pty Ltd (Provider number: 90197)


Industry Overview

According to Government website,, the community services sector is the second largest within the booming health care and social assistance industry, and the demand for jobs is extremely high. In fact, the health care and social assistance industry is the largest and fastest growing industry in Australia.

So, if you’re looking for a sustainable career that will offer job opportunities and long-term employment, then community services may be the answer.

The community services sector assists and supports individuals, families and communities in need, contributing to their wellbeing and quality of life. Direct assistance is offered through activities that include: child care; personal and social support; financial and material assistance; and residential care and accommodation for the aged or people with a disability.The community services industry in Australia is continually growing year on year. There are thousands of jobs being added across the country in a range of areas such as youth work, counselling, social services, community development and individual support.

Is this course for you?

The Diploma is ideal for people wanting to kick start a new career in community services, as well as for those already working in the sector who want to formalise their experience and get the qualification they need to take the next step in their career.

Upon graduation, you'll be qualified to gain work in a variety of settings, such as family welfare organisations, disability services, youth services, child protection, community health services and employment.

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

What you will learn

The CHC52015 Diploma of Community Services will teach you how to listen to and understand people’s problems, background and circumstances, and to counsel them around the areas they are struggling with.

You will also learn to resolve issues for clients, set them up with support systems and networks, and develop plans which will address their immediate and long term struggles.

The Diploma will train you to assess clients, work out what they need and link them in with services that will meet those needs.

You will learn how to monitor client progress and deal with set-backs, roadblocks and issues if they arise.

The Diploma will also give you the skills and knowledge you need to advise and supervise other Community Service Workers’ case management practice, as well as to manage budgets and financial plans, and undertake project work.

Topics you will cover in the course include:

  • Fundamentals of community services
  • How to develop service programs
  • Legal and ethical compliance
  • How to develop and review case management
  • Client assessment
  • Counselling skills
  • Professional practice
  • Project management and budgets

Learning Material

The following resources are provided to you via OpenSpace:

  • Industry aligned content 
  • Practical activities aligned to workplace scenarios 
  • Instructional videos
  • Access to live webinars with your trainer
  • Case studies
  • Further readings
  • External links
  • Discussion forums

Your trainer

Zinna Nesa

Academic Information

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements.

Diploma of Community Services

Manage and promote diversity
  • Research diversity in the workplace.
  • Foster diversity.
  • Adapt communication strategies.
  • Contribute to workplace diversity policies and procedures.
Develop workplace communication strategies
  • Develop communication strategies
  • Establish communication protocols
  • Promote the use of communication strategies
  • Review communication practices
Develop and implement service programs
  • Engage consumers in the analysis of service needs
  • Develop programs
  • Implement and monitor programs
  • Evaluate programs
Analyse impacts of sociological factors on clients in community work and services
  • Identify social and cultural issues impacting on clients in Australian society
  • Analyse impacts of social and cultural factors on clients
  • Monitor impact of social and cultural factors on community work and services provided to clients
Manage legal and ethical compliance
  • Research information required for legal compliance
  • Determine ethical responsibilities 
  • Develop and communicate policies and procedures 
  • Monitor compliance
  • Maintain knowledge of compliance requirements
5/ modules
View All

Assessment Details

  • Multiple choice Quiz
  • Projects
  • Role plays
  • Video
  • Work Placement
  • Written assignments

Recognition of Prior Learning (RPL)

We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.

Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options.

Course Duration

The duration for the course is maximum 24 months. As a self-paced online course, the time it will take you to complete is flexible and dependent on ability and time available.


Work Placement

This course contains a minimum of 160 hours of work placement.

What are the benefits?

  • By undertaking a work placement you’ll get a chance to put the knowledge you’ve learned on your course into practice.
  • You’ll also develop practical, on-the-job skills and could make contacts that could help you find a job once you graduate.
  • Work placement is often the most rewarding part of a student’s course. Working face-to-face with clients and colleagues in your chosen field makes a huge difference to your career confidence.

How do I find a work placement?

You’ll need to find a work placement yourself and ensure it’s approved by Open Colleges. When looking for a suitable work placement host organisation, have a think about the following:

  • Are you already working or volunteering in the industry your course is related to? You could potentially do your work placement at your current place of work or have contacts that could recommend a suitable work place. Ask around!
  • If you’re entering a new industry, do some research and start thinking about organisations you could approach. We have plenty of resources available to help with approaching and finding a suitable work placement organisation.

Cost of work placement

All costs of work placement, including any placement fees charged by the host organisation (whether to the student or Open Colleges), cost of statutory checks and vaccinations, travel, accommodation, and uniforms are the responsibility of the student. These fees will vary and are dependent on your location within Australia.

  • Costs for statutory checks will range between $0 - $100 dependent on the type of check you select and your state.
  • Costs for vaccinations will very between practitioners, please refer to your GP for approximate costs.
  • Placement fees will vary, please discuss this with your intended host organisation for approximate costs.

Host organisation

You will need to undertake your work placement in an organisation involved in the delivery of community services to clients. The workplace will need to be able to provide you with access to resources. The specific requirements of the workplace are outlined in the Workplace Assessment Guide. Your workplace assessor will ascertain whether the workplace is appropriate.

It is recommended that you commence your work placement after successfully completing the theory components within Modules 1-3. This ensures that you develop a good foundation of knowledge prior to entering the workplace.


Please note that your host organisation may require you to provide an up to date immunisation history prior to the commencement of your work placement. Open Colleges has no control over this requirement so if you are unable to provide this, you will need to discuss it with your intended Host Organisation.

It should also be noted that some immunisations, such as Hepatitis B and COVID-19, need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

Supervisor requirements

Your supervisor must have at least 3 years of experience in industry as a supervisor and/or hold a minimum qualification of the Diploma of Community Services or equivalent.


Open Colleges recommends that you consider the work placement options in your local area prior to enrolling in this course.


Study and pay, your way

Payment Options

Pay Upfront
Save 30%
$5,404.00 Save $2,316.00
was $7,720.00
Week to week
Pay as you go
Save 25%
Pay in 88 instalments over the length of your course.
$62.72 Weekly
Total course cost: $5,720.00
was $7,720.00
Full course breakdown

Studying online with Open Colleges

Flexibility - study at your own pace

When you study online with Open Colleges you’re in control.

You can choose to complete your course quickly, or keep to a steady pace. Learning is fully flexible so you can fit your everyday commitments around your studies.

Everything you need to study is online so you can study wherever you like – but that doesn’t mean you’re on your own.

OpenSpace is our online learning platform. It’s where you’ll go to access your learning materials, contact your expert trainers and assessors and upload your assessments.

What is OpenSpace?

It’s important to us that we deliver a superior, online learning platform that meets our students’ needs. That’s why we have upgraded to our brand new, custom-designed learning platform, OpenSpace.

OpenSpace provides you with a user-friendly interface, that is mobile responsive. This means that you can complete your coursework using your laptop, iPad, or mobile device. All coursework is automatically saved, providing you with the flexibility you need to complete your studies anywhere, anytime.

How to get support?

Learning Support

The learning support team will be with you every step of the way, from enrolment to graduation. They’re here to help you get the most out of your online course. They can assist by providing non-academic support - like helping you craft an achievable study plan so that you can graduate in a realistic timeframe. If you’re finding it tough to stay motivated throughout your course, they’ll be there to help keep you on track.

Student support

The Student Support team is your one-stop service centre for all student administrative issues – including enrolment, change of contact details, OpenSpace support, assessment results and certification.

You can access the Student Support team by email or phone