Certificate III in Business (Customer Engagement) BSB30120

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Our nationally recognised BSB30120 Certificate III in Business (Customer Engagement) is designed to arm you with the tools to keep the customers coming back. You will learn how to use industry essential skills like producing documents, working as part of a team, managing feedback and complaints, and delivering quality customer service, to make sure you keep your customers happy.

Course Breakdown


BSB30120 Certificate III in Business (Customer Engagement)

Course duration: Self paced - maximum of 12 months

Recommended hours per week: 18h

Qualification level: Certificate III

Delivery method: Online

Awarded by: Open Colleges Pty Ltd (Provider number: 90796)


Your trainer

Holly Radford
Holly is an enthusiastic and dedicated professional with over 20 years of experience in business administration, account management, marketing and print.

Academic Information

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements.

Certificate III in Business (Customer Engagement)

Assist with maintaining workplace safety
  • Assist with incorporating WHS policies and procedures into work team processes
  • Contribute to consultative arrangements for managing WHS
  • Contribute to organisational procedures for providing WHS training
  • Participate in identifying hazards, and assessing and controlling risks for the work area
Participate in sustainable work practices
  • Measure sustainable work practices
  • Support sustainable work practices
  • Seek opportunities to improve sustainable work practices
Use inclusive work practices
  • Establish practices that support individual differences in the workplace
  • Work effectively with individual differences
  • Assess use of inclusive practices
Engage in workplace communication
  • Plan workplace communication
  • Undertake routine communication
  • Participate in workplace communication
Apply critical thinking skills in a team environment
  • Prepare to address workplace problem
  • Evaluate solutions for workplace problem
  • Finalise and review solution development process
5/ modules
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Assessment Details

  • Multiple choice Quiz
  • Projects
  • Role plays
  • Video
  • Work Placement
  • Written assignments

Recognition of Prior Learning (RPL)

We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.

Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options.



Open Colleges recommends that you consider the work placement options in your local area prior to enrolling in this course.


Study and pay, your way

Payment Options

Pay Upfront
Save 30%
$3,332.00 Save $1,428.00
was $4,760.00
Week to week
Pay as you go
Save 18%
Pay in 58 instalments over the length of your course.
$63.10 Weekly
Total course cost: $3,860.00
was $4,760.00
Full course breakdown

Studying online with Open Colleges

Flexibility - study at your own pace

When you study online with Open Colleges you’re in control.

You can choose to complete your course quickly, or keep to a steady pace. Learning is fully flexible so you can fit your everyday commitments around your studies.

Everything you need to study is online so you can study wherever you like – but that doesn’t mean you’re on your own.

OpenSpace is our online learning platform. It’s where you’ll go to access your learning materials, contact your expert trainers and assessors and upload your assessments.

What is OpenSpace?

It’s important to us that we deliver a superior, online learning platform that meets our students’ needs. That’s why we have upgraded to our brand new, custom-designed learning platform, OpenSpace.

OpenSpace provides you with a user-friendly interface, that is mobile responsive. This means that you can complete your coursework using your laptop, iPad, or mobile device. All coursework is automatically saved, providing you with the flexibility you need to complete your studies anywhere, anytime.

How to get support?

Learning Support

The learning support team will be with you every step of the way, from enrolment to graduation. They’re here to help you get the most out of your online course. They can assist by providing non-academic support - like helping you craft an achievable study plan so that you can graduate in a realistic timeframe. If you’re finding it tough to stay motivated throughout your course, they’ll be there to help keep you on track.

Student support

The Student Support team is your one-stop service centre for all student administrative issues – including enrolment, change of contact details, OpenSpace support, assessment results and certification.

You can access the Student Support team by email or phone