Build your career as a Case Worker

health & community

Case Worker

A career as a Case Worker offers the opportunity to make a profound impact by helping individuals and families navigate life’s challenges. As a Case Worker, you will assess client needs, provide emotional and practical support, and connect them with vital services in areas such as healthcare, housing, and social services. This role is not just about providing assistance—it’s about empowering clients to take control of their lives and improve their well-being. With the rising demand for social support services, Case Workers can expect strong job security, diverse career growth opportunities, and the ability to specialise in areas like mental health, child welfare, and disability support.

Ready to make a lasting impact? Start your fulfilling career as a Case Worker today and help others build a better future.

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EMPLOYED 96,400
PART-TIME SHARE 31%
AVERAGE FULL-TIME HOURS 41
MEDIAN WEEKLY EARNINGS $1,688

The demand for Case Workers in Australia is rising as the need for social support services expands. Opportunities exist across government agencies, non-profits, and community organisations, offering stable employment and career growth. With increasing focus on personalised support and advocacy, Case Workers can specialise in various fields, work with diverse populations, and make a lasting impact on individuals and communities.

Gender Split

Employment by State

Highest Level of education (%)

Age Brackets

What can you expect from working as a Case Worker?

Case workers in the health sector provide support and advocacy for individuals facing health-related challenges, ensuring they receive appropriate care and services. Key duties typically include:

  • Client Assessment: Evaluating clients’ health, social, and emotional needs to develop personalised support plans.
  • Care Coordination: Connecting clients with healthcare providers, social services, and community resources to ensure access to necessary care.
  • Crisis Intervention: Providing immediate support and intervention for clients facing urgent health or personal crises.
  • Advocacy & Support: Representing clients’ interests and ensuring their rights are upheld within healthcare and social service systems.
  • Referral Services: Identifying and referring clients to appropriate medical, mental health, housing, and financial assistance programs.
  • Monitoring & Follow-Up: Regularly reviewing client progress, adjusting care plans, and providing ongoing support as needed.
  • Documentation & Reporting: Maintaining accurate records of client interactions, assessments, and case notes for compliance and service improvement.
  • Health Education: Providing clients and their families with information on health conditions, treatment options, and self-care strategies.
  • Collaboration: Working closely with healthcare professionals, social workers, and community organisations to coordinate holistic care.
  • Compliance & Ethics: Ensuring adherence to legal, ethical, and organisational policies while maintaining client confidentiality.

How to become a Case Worker?

To become a Case Worker, you typically need a qualification in social work, mental health or community services, such as a Certificate IV or Diploma. Online courses offer flexible learning and provide the essential skills and knowledge to start your career in this rewarding field.

HLT43021

Certificate IV in Allied Health Assistance

Get ready to enhance the quality of life for individuals by gaining practical skills to assist physiotherapists, occupational therapists, and other healthcare providers. You'll develop a versatile skill set to support healthcare professionals in diagnosing and empowering patients facing various...
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CHC51015

Diploma of Counselling

Begin a meaningful career and gain the skills to get the best results from your clients and make a lasting impact. You will be job-ready and fully equipped to achieve your career goals.
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CHC43215/CHC43315

Certificate IV in Alcohol and Other Drugs and Certificate IV in Mental Health

Get ready to open up more job opportunities by equipping yourself with this dual qualification. Graduate with all the skills you need to make a real difference in people’s lives.
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CHC52021

Diploma of Community Services

Enhance your earning potential and thrive in an industry that offers many career opportunities. Learn all the practical and professional skills you need to achieve lasting success in this high-demand, rewarding field.
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CHC43415

Certificate IV in Leisure and Health

Get ready to have a positive impact. You’ll graduate with all the skills you need to step into a rewarding career improving a client’s emotional, physical and cognitive well-being. Enjoy a varied career and make a long-lasting impact.
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CHC43215

Certificate IV in Alcohol and Other Drugs

Gear up to be the support that vulnerable people need. You’ll become a skilled support worker who can assess a client’s specialised needs. Make a positive impact on your community today.
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*The information on this page is sourced from the Jobs and Skills Australia website, based on their occupational data collected in May 2024. Where job titles may not be exact matches, related job areas have been used. This data is intended as a guide only.

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