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Learning libraries

Business Skills and Productivity Library

Subscribe today to access 3,500+ digital assets designed to improve and develop your business skills and confidence

Library Overview

The Open Colleges Business Skills and Productivity Learning Library provides you with access to thousands of digital learning assets designed to help develop and improve your personal business skills and business acumen. Assets include Video short courses, eBooks, Audiobooks and Audio summaries. Rapidly grow your business knowledge by watching, reading or listening to over 4,000+ Business-related curated pieces of content. Available anytime, anywhere - via mobile app, computer or tablet.

A one-time payment provides you with unlimited access to the Business Skills and Productivity Library which will make you more productive, more future-focused and more confident in your abilities than ever before. Browse the assets and content included in this library below.

 

Why Subscribe to this Library?

  • Improve Your Business Acumen, Communication Skills, Management & Leadership, with trusted techniques aimed at helping you organise, communicate and inspire your teams and co-workers.
  • Learn best practices and gain theoretical exposure to Project Management, Budgeting and Building Business Cases.
  • Become the best version of your business self with productivity training such as how to best Manage Email, develop your Written Communication, Time Management, Work\Life Balance and other business-related skills such as Creative Thinking.
  • Gain access to an extensive digital library of instructional eBooks and reference points for all growing business professionals.

Learn Your Way - Watch, Read or Listen

Included in this Library

  • 230+ Video Courses
  • 2,900+ eBooks
  • 400+ Audiobooks
3,500+ Business Skills Assets*

The Open Colleges Business Skills and Productivity collection can be the perfect resource for a variety of executives or business owners looking to improve their knowledge base. This collection may appeal to a new manager looking to build their confidence and master business practices, or as an entry point for an executive looking to take a step up. Small business owners may also find this collection beneficial as it will help expand and grow their personal business skills to help take their business to the next level.

Whatever your position, if you’re looking to build business-specific skills at your pace, this collection is the perfect first step and digital reference library to help you along your career or business journey.

 

Where can this take me? (Career pathways)

Already studying a business qualification and want to consolidate your skills? The Business Skills Collection provides the perfect complement to your studies. Alternatively, this collection provides a great foundation for those looking to develop their careers, master management, or even take their own business to the next level.

Once you’ve taken this first step, you’ll be well poised to continue your journey with life-changing education courses such as:

Pay a one-time fee for access to a single Library featuring thousands of digital assets (Video Courses, eBooks and Audiobooks). Upon subscribing users are provided with a username and password which allow you to access our Learning Portal.

To start learning today, follow these simple steps

  1. Browse and select your preferred Open Colleges Learning Library which best suits your development area. Our range of Learning Libraries can be viewed here.
     
  2. Select the Subscribe button and you will be taken to the checkout process. Follow the simple steps which include; filling in your details, paying the one-off fee (via Mastercard or Visa), reading and agreeing to our Terms of Service and Privacy Policy.
     
  3. When you finish the registration process, within minutes you will be emailed a receipt. You will also be emailed a username/password with instructions on how to access our Learning Portal.
     
  4.  Once in the Learning Portal your specific library content is available for viewing. Using the Library menu link or simply searching using a keyword is the best way to discover your new learning materials. We have created various articles with tips and tricks how to get the most out of your Learning Library.

    Additional FAQs can be viewed here.
  • What are Open Colleges Learning Libraries?

    Our Learning Libraries are essentially collections of learning assets (created by our partner Skillsoft) which you can utilise to improve your skill set and bridge knowledge gaps. When you subscribe to a library, based on your subscription you get either 6 or 12 months access to the assets within that specific library. Assets include short Video Courses, eBooks and Audiobooks which can be accessed via desktop and mobile devices.
  • What happens when my subscription ends?

    Most importantly we will not renewal your subscription automatically or without your consent. Coming up to the date of your expiry you will receive an email which details how to renew your library subscription for another year if you choose to. Rest assure you are in control and there is definitely NO AUTO RENEWAL as we do not store your credit card details.
  • Are there any tests or exams on the Video Course content?

    While there are no official exams or tests to our courses, there are multiple answer quizzes at the end of video courses which attempt to gauge a users understanding of the course content. We set 85% as the pass mark to be confident that a user has a good understanding of the topic. 
  • Can I call Open Colleges and buy a Learning Library subscription over the phone?

    Unfortunately we can not facilitate our Learning Libraries offline via the phone. If you have a question regarding our Learning Libraries please use the "Got Questions?" tab on this page. We aim to answer all your questions on the same business day. 
  • What are the minimum desktop and mobile requirements to view and use the Learning Libraries?

    What do I need? (Minimum Requirements)

    Our digital collection is ideally accessed with a fast broadband connection to enjoy a smooth learning experience. Assets can also be viewed over your mobile 4G connection with our iPhone or Android mobile application. 

    Skills Desktop Portal (Powered by Percipio) - Minimum requirements

    For all browsers, the minimum supported screen resolution is 1024x768.

    Operating systems and browsers

    Browser

    Windows 7SP1+

    Windows 8.1

    Windows 10

    MacOS 10.11+

    Internet Explorer IE11 IE11 IE11  
    Microsoft Edge     Edge v16+  
    Firefox v60.x v60.x+ v60.x+  
    Chrome v66+ v66+ v66+ v66+
    Safari       v10.1.x+

     

    Skills Mobile App (Powered by Percipio) - Minimum Requirements

    Devices, operating systems, and browsers

    Device

    iOS 10.x

    iOS 11.x

    Android 6.0+ (Marshmallow)

    iPhone 5+ YES YES  
    Smartphones     YES
    iPad 4th Gen+
    * Access via Percipio for Web. Mobile App is not supported.
    Mobile Chrome
    Mobile Safari
    Mobile Chrome
    Mobile Safari
     

    iPad Mini 2+

    * Access via Percipio for Web. Mobile App is not supported.

      Mobile Chrome
    Mobile Safari
     
  • Do all eBooks have a matching Audiobook counterpart?

    Please do not assume that if we offer a particular eBook within a Library that there is ALWAYS a corresponding Audiobook of the same title. Likewise with our Audiobook titles, please do not assume that there is an eBook version of the same title by default.

    While this may be the case in many instances, you should definitely confirm this by browsing for your specific title and desired format before purchasing.

  • Who is Skillsoft and who updates, creates and curates all the learning content?

    Skillsoft is an educational technology company that produces learning management system software and learning content in the form of multi-modal courses, videos and micro-learning modules. In Australia Skillsoft provides learning content for various major Australian corporations.

    In an Australian first, Open Colleges has partnered with Skillsoft to offer (Skillsoft based) learning content direct to the consumer via our Learning Libraries.

  • Will I receive a certificate or statement of attainment when I complete video courses found within Learning Libraries?

    Our Learning Libraries are not qualification-led. Instead, they are designed to offer speedy learning experiences that quickly build skills and bridge knowledge gaps. As such, you will not receive a qualification for completing the available video courses. If you’re interested in going on to study a recognised qualification, Open Colleges offer a wide range of nationally-recognised qualifications which can be browsed from our home page.
  • How do I access the Learning Library I purchased?

    Once you’ve purchased a library subscription, you’ll receive an email containing login information and simple instructions on how to get started and access your content within our portal. If you have not received an email please check your Spam or Junk folders within your email program to make sure it has not accidentally been filtered by your email program.
  • Will I get access to new courses and assets during my subscription?

    Absolutely. Our content teams are adding new Video Courses, eBooks and Audiobooks regularly to the various libraries. You can expect your library to grow over the 12 month period.
  • Why do some libraries cost more than others?

    Prices for our Learning Libraries are based on the breadth of content assets contained within each collection. As not all collections contain the same amount of content, we have priced them appropriately to offer the best value for money.
  • I notice some eBooks, Audiobooks and Video Courses are shared by multiple collections? Why is that? Which collection is right for me?

    Across all our skills collections there are approximately 18,000 unique assets (Video Courses, eBooks and Audiobooks). These assets can appear in multiple collections if they are applicable to other topics. For example, there are Leadership Video Courses included in the Business Skills & Productivity collection, which also appear again in the Leadership & Collaboration Collection. To choose the right collection, you should select the one that best matches your aspirations. For example the Leadership & Collaboration Collection would be ideal to purchase if you were specifically looking to hone your Leadership skills, yet if you are looking to build more general business skills, you could choose the Business Skills & Productivity collection.
  • Can I get support with courses and content when using my Library subscription?

    Although we have made every effort to make our Learning Portal as simple to use as possible, you can access support via the platform's menu after logging in. Here you can ask technical questions relating to navigating content or getting around the portal.

    Open Colleges does not offer support on the course content from a tutoring\knowledge perspective. Please feel free to direct any other questions to skills@opencolleges.edu.au .

  • What are the Terms and Conditions?

    You can find our Terms and Conditions here. These include an End User Agreement from Skillsoft our content provider, who license the content. Our Privacy Policy can also be viewed here as this details how we use and handle your personal information. Note: We do not store your credit card details.
  • Is my subscription refundable?

    Subscriptions are not refundable, subject to your rights under Australian Consumer Law. We encourage you to read our Terms and Conditions and to browse Library assets to make an informed decision regarding subscribing to a  Learning Library.

Enquiries

Got a question on our Learning Libraries? We aim to answer your questions same business day.

Library Overview

The Open Colleges Business Skills and Productivity Learning Library provides you with access to thousands of digital learning assets designed to help develop and improve your personal business skills and business acumen. Assets include Video short courses, eBooks, Audiobooks and Audio summaries. Rapidly grow your business knowledge by watching, reading or listening to over 4,000+ Business-related curated pieces of content. Available anytime, anywhere - via mobile app, computer or tablet.

A one-time payment provides you with unlimited access to the Business Skills and Productivity Library which will make you more productive, more future-focused and more confident in your abilities than ever before. Browse the assets and content included in this library below.

 

Why Subscribe to this Library?

  • Improve Your Business Acumen, Communication Skills, Management & Leadership, with trusted techniques aimed at helping you organise, communicate and inspire your teams and co-workers.
  • Learn best practices and gain theoretical exposure to Project Management, Budgeting and Building Business Cases.
  • Become the best version of your business self with productivity training such as how to best Manage Email, develop your Written Communication, Time Management, Work\Life Balance and other business-related skills such as Creative Thinking.
  • Gain access to an extensive digital library of instructional eBooks and reference points for all growing business professionals.

Learn Your Way - Watch, Read or Listen

How it works

Pay a one-time fee for access to a single Library featuring thousands of digital assets (Video Courses, eBooks and Audiobooks). Upon subscribing users are provided with a username and password which allow you to access our Learning Portal.

To start learning today, follow these simple steps

  1. Browse and select your preferred Open Colleges Learning Library which best suits your development area. Our range of Learning Libraries can be viewed here.
     
  2. Select the Subscribe button and you will be taken to the checkout process. Follow the simple steps which include; filling in your details, paying the one-off fee (via Mastercard or Visa), reading and agreeing to our Terms of Service and Privacy Policy.
     
  3. When you finish the registration process, within minutes you will be emailed a receipt. You will also be emailed a username/password with instructions on how to access our Learning Portal.
     
  4.  Once in the Learning Portal your specific library content is available for viewing. Using the Library menu link or simply searching using a keyword is the best way to discover your new learning materials. We have created various articles with tips and tricks how to get the most out of your Learning Library.

    Additional FAQs can be viewed here.

Who's this for?

The Open Colleges Business Skills and Productivity collection can be the perfect resource for a variety of executives or business owners looking to improve their knowledge base. This collection may appeal to a new manager looking to build their confidence and master business practices, or as an entry point for an executive looking to take a step up. Small business owners may also find this collection beneficial as it will help expand and grow their personal business skills to help take their business to the next level.

Whatever your position, if you’re looking to build business-specific skills at your pace, this collection is the perfect first step and digital reference library to help you along your career or business journey.

 

Where can this take me? (Career pathways)

Already studying a business qualification and want to consolidate your skills? The Business Skills Collection provides the perfect complement to your studies. Alternatively, this collection provides a great foundation for those looking to develop their careers, master management, or even take their own business to the next level.

Once you’ve taken this first step, you’ll be well poised to continue your journey with life-changing education courses such as:

FAQs

Our Learning Libraries are essentially collections of learning assets (created by our partner Skillsoft) which you can utilise to improve your skill set and bridge knowledge gaps. When you subscribe to a library, based on your subscription you get either 6 or 12 months access to the assets within that specific library. Assets include short Video Courses, eBooks and Audiobooks which can be accessed via desktop and mobile devices.
Most importantly we will not renewal your subscription automatically or without your consent. Coming up to the date of your expiry you will receive an email which details how to renew your library subscription for another year if you choose to. Rest assure you are in control and there is definitely NO AUTO RENEWAL as we do not store your credit card details.
While there are no official exams or tests to our courses, there are multiple answer quizzes at the end of video courses which attempt to gauge a users understanding of the course content. We set 85% as the pass mark to be confident that a user has a good understanding of the topic. 
Unfortunately we can not facilitate our Learning Libraries offline via the phone. If you have a question regarding our Learning Libraries please use the "Got Questions?" tab on this page. We aim to answer all your questions on the same business day. 

What do I need? (Minimum Requirements)

Our digital collection is ideally accessed with a fast broadband connection to enjoy a smooth learning experience. Assets can also be viewed over your mobile 4G connection with our iPhone or Android mobile application. 

Skills Desktop Portal (Powered by Percipio) - Minimum requirements

For all browsers, the minimum supported screen resolution is 1024x768.

Operating systems and browsers

Browser

Windows 7SP1+

Windows 8.1

Windows 10

MacOS 10.11+

Internet Explorer IE11 IE11 IE11  
Microsoft Edge     Edge v16+  
Firefox v60.x v60.x+ v60.x+  
Chrome v66+ v66+ v66+ v66+
Safari       v10.1.x+

 

Skills Mobile App (Powered by Percipio) - Minimum Requirements

Devices, operating systems, and browsers

Device

iOS 10.x

iOS 11.x

Android 6.0+ (Marshmallow)

iPhone 5+ YES YES  
Smartphones     YES
iPad 4th Gen+
* Access via Percipio for Web. Mobile App is not supported.
Mobile Chrome
Mobile Safari
Mobile Chrome
Mobile Safari
 

iPad Mini 2+

* Access via Percipio for Web. Mobile App is not supported.

  Mobile Chrome
Mobile Safari
 

Please do not assume that if we offer a particular eBook within a Library that there is ALWAYS a corresponding Audiobook of the same title. Likewise with our Audiobook titles, please do not assume that there is an eBook version of the same title by default.

While this may be the case in many instances, you should definitely confirm this by browsing for your specific title and desired format before purchasing.

Skillsoft is an educational technology company that produces learning management system software and learning content in the form of multi-modal courses, videos and micro-learning modules. In Australia Skillsoft provides learning content for various major Australian corporations.

In an Australian first, Open Colleges has partnered with Skillsoft to offer (Skillsoft based) learning content direct to the consumer via our Learning Libraries.

Our Learning Libraries are not qualification-led. Instead, they are designed to offer speedy learning experiences that quickly build skills and bridge knowledge gaps. As such, you will not receive a qualification for completing the available video courses. If you’re interested in going on to study a recognised qualification, Open Colleges offer a wide range of nationally-recognised qualifications which can be browsed from our home page.
Once you’ve purchased a library subscription, you’ll receive an email containing login information and simple instructions on how to get started and access your content within our portal. If you have not received an email please check your Spam or Junk folders within your email program to make sure it has not accidentally been filtered by your email program.
Absolutely. Our content teams are adding new Video Courses, eBooks and Audiobooks regularly to the various libraries. You can expect your library to grow over the 12 month period.
Prices for our Learning Libraries are based on the breadth of content assets contained within each collection. As not all collections contain the same amount of content, we have priced them appropriately to offer the best value for money.
Across all our skills collections there are approximately 18,000 unique assets (Video Courses, eBooks and Audiobooks). These assets can appear in multiple collections if they are applicable to other topics. For example, there are Leadership Video Courses included in the Business Skills & Productivity collection, which also appear again in the Leadership & Collaboration Collection. To choose the right collection, you should select the one that best matches your aspirations. For example the Leadership & Collaboration Collection would be ideal to purchase if you were specifically looking to hone your Leadership skills, yet if you are looking to build more general business skills, you could choose the Business Skills & Productivity collection.

Although we have made every effort to make our Learning Portal as simple to use as possible, you can access support via the platform's menu after logging in. Here you can ask technical questions relating to navigating content or getting around the portal.

Open Colleges does not offer support on the course content from a tutoring\knowledge perspective. Please feel free to direct any other questions to skills@opencolleges.edu.au .

You can find our Terms and Conditions here. These include an End User Agreement from Skillsoft our content provider, who license the content. Our Privacy Policy can also be viewed here as this details how we use and handle your personal information. Note: We do not store your credit card details.
Subscriptions are not refundable, subject to your rights under Australian Consumer Law. We encourage you to read our Terms and Conditions and to browse Library assets to make an informed decision regarding subscribing to a  Learning Library.

Enquiries

Got a question on our Learning Libraries? We aim to answer your questions same business day.

Subscription Options

  • 12 months Best value $29.99 / mo Billed as one payment of $359.88
  • 6 months $39.99 / mo Billed as one payment of $239.94

Included in this Library

  • 230+ Video Courses
  • 2,900+ eBooks
  • 400+ Audiobooks
3,500+ Business Skills Assets*

Regular Asset Updates

Assurance content is current with the latest industry practices.

Mobile App

Access learning anytime, anywhere with our mobile application.

Test Your Knowledge

Video courses contain quizzes to evaluate your competency.

Browse the 3,500+ Business Skills Assets included in this library.*

Displaying 2146-2160 of 4178
Filters

A Complaint is a Gift: Using Customer Feedback as a Strategic Tool

Learn to respond positively to negative feedback.... Read more

  • READ eBook
  • Duration: 4 hours 20 minutes
  • Level: Everyone
  • Author: Claus Moller,Janelle Barlow

Satisfying Internal Customers First!: A Practical Guide to Improving Internal and External Customer Satisfaction

Customer satisfaction is becoming more important in today?s business world. This book illustrates the vital link between satisfyin... Read more

  • READ eBook
  • Duration: 41 minutes
  • Level: Everyone
  • Author: P. Keith Kelly,Richard Y. Chang

Customer Centricity: Focus on the Right Customers for Strategic Advantage

In Customer Centricity, author Peter Fader explores five key components of customer centricity to help you connect with your custo... Read more

  • LISTEN Audio Summary
  • Duration: 13 minutes
  • Level: Everyone
  • Author: Peter Fader

The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

The Starbucks Experience addresses issues around poor customer service and offers effective solutions based on the inside secrets ... Read more

  • LISTEN Book Summary
  • Duration: 10 minutes
  • Level: Everyone
  • Author: Joseph A. Michelli

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensible reference makes it easy for... Read more

  • READ eBook
  • Duration: 3 hours 55 minutes
  • Level: Everyone
  • Author: Renîe Evenson

Key Account Management: Strategies to Leverage Information,Technology, and Relationships to Deliver Value to Large Customers

Including best practices and straightforward guidelines, this book can serve as an instruction manual and toolbox for organization... Read more

  • READ eBook
  • Duration: 2 hours 37 minutes
  • Level: Everyone
  • Author: Carl A. Herman,Joël Le Bon

The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you d... Read more

  • READ eBook
  • Duration: 2 hours 58 minutes
  • Level: Everyone
  • Author: Joseph A. Michelli

The Customer Rules: The 14 Indispensable, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World

Distilling profitable lessons on how to achieve strong customer loyalty, this in-depth guide offers practical advice on how to bui... Read more

  • READ eBook
  • Duration: 7 hours 29 minutes
  • Level: Everyone
  • Author: C. Britt Beemer,Robert L. Shook

Customer Care Excellence: How to Create an Effective Customer Focus, 5th Edition

In Customer Care Excellence, author Sarah Cook will help you develop a successful customer service system in your company. In this... Read more

  • LISTEN Book Summary
  • Duration: 10 minutes
  • Level: Everyone
  • Author: Sarah Cook

Interacting with Customers

Study how to improve your interactions with customers: overcome barriers to communication and how to speak effectively, use vocal... Read more

  • WATCH Video Course
  • Duration: 24 minutes
  • Level: Everyone

Engaged! Outbehave Your Competition to Create Customers for Life

ENGAGED! provides a highly-readable roadmap to creating inspired workers and customer relationships that last. In this Review, we ... Read more

  • LISTEN Audio Summary
  • Duration: 12 minutes
  • Level: Everyone
  • Author: Gregg Lederman

The High Roller Experience: How Caesars and other World-Class Companies are Using Data to Create an Unforgettable Customer Experience

Showing you how you can double-down and win with a proven data-driven approach, this book will teach you how to use loyalty progra... Read more

  • READ eBook
  • Duration: 2 hours 50 minutes
  • Level: Everyone
  • Author: David Norton

Legendary Service: The Key Is to Care

A quick and entertaining read for people at all organizational levels in every industry, this essential resource will teach you le... Read more

  • READ eBook
  • Duration: 1 hour 53 minutes
  • Level: Everyone
  • Author: Kathy Cuff,Ken Blanchard,Vicki Halsey

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

Blending clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises, this ... Read more

  • READ eBook
  • Duration: 2 hours 51 minutes
  • Level: Everyone
  • Author: Richard S. Gallagher

501 Ways to Roll out The Red Carpet for Your Customers: Easy-To-Implement Ideas to Inspire Loyalty, Get New Customers, And Leave a Lasting Impression

Including a plethora of tips, tricks, and techniques, this book is power-packed with proven, ready-to-implement action ideas to en... Read more

  • READ eBook
  • Duration: 3 hours 28 minutes
  • Level: Everyone
  • Author: Donna Cutting

*Note - Assets are added and removed on a daily basis. The contents of your library may differ slightly to what is represented above. Usually your library will contain more assets than what is represented in the channels above.

From$29.99 / mo One payment of $359.88
Various plan apply