Student administrative support (the student support team) is the student’s first port of call for enrolment or general administrative questions.
The student support team is available to help our student’s with getting up and running with their course as well as general support for all administration enquiries. If the student needs to speak to someone in the learning support team or workplace learning support team, a student support officer can commence the referral process
The Student Support Team is a high volume call centre delivering an exceptional online and telephone student experience through the provision of non-academic support services. The core focus is the quality of the student experience, student retention and course completion; in addition to student satisfaction with the learning experience
Open Colleges delivers a diverse portfolio of accredited and unaccredited courses spanning health care, community services, business and management, finance and accounting, technology and design. We focus on meeting the needs of adult learners by providing high-quality learning experiences that are flexible, accessible and affordable.
Open Colleges comprises a number of specialised Colleges, that are grouped into 5 Faculties:
Faculty of Business, Management and Services
Faculty of Community Services
Faculty of Creative Industry
Faculty of Health and Wellness
Faculty of Finance and Accounting
Open Colleges designs and develops all the course we provide, the Course Development and Improvement is responsible for the design and development of new courses as well as improvements to existing courses. This dynamic team that is redefining quality online learning for adult learners in Australia.
This team is responsible with content development and content sourcing for the courses as well as instructional design as we as leading innovation in current courses.
At Open Colleges we understand that our people make all the difference. The Enrolment Consultants are the first point of contact for our students. They work closely with the student to find out why they are looking to study and assist them in choosing the right course to meet their career and life goals
At Open Colleges, we think about marketing a little differently. We're obsessive about data, and believe that passion and analytics do go hand in hand. We're focused on delivering the best possible exposure of our courses to students, and to helping them find information and make decisions to change their lives.
We work fast, test everything and have a lot of fun. We're recognised by our partners like Google and Facebook as some of the savviest digital marketers in the country.