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Work Effectively with Culturally Diverse Clients and Co-Workers

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Courses that contain this unit

Elements and performance criteria 

1. Reflect cultural awareness in work practice 

1.1 Demonstrate awareness of culture as a factor in all human behavior by using culturally appropriate work practices

1.2 Use work practices that create a culturally and psychologically safe environment for all persons

1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds


2. Accept cultural diversity  as a basis for effective work place and professional relationships

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients

2.2 Use specific strategies to eliminate bias and discrimination in the workplace

2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity


3. Communicate effectively with culturally diverse persons

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others

3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence

3.3 Where language barriers exist, make efforts to communicate in the most effective way possible

3.4 Seek assistance from interpreters or other persons as required


4. Resolve cross-cultural misunderstandings

4.1 Identify issues that may cause conflict

4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences

4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

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