Course Description

Deliver outstanding service

Designed by industry experts, this TAFE course is for people already working in the hospitality industry who want to move up to a front of house management role. It is also ideal for new entrants looking to break into the dynamic field of hospitality management.

This nationally recognised qualification includes a practical work placement, where you will learn on-the-job skills and have the chance to make industry contacts.

Polish your front of house skills

The SIT50313 Diploma of Hospitality (specialising in Front of House) covers hospitality fundamentals, such as conducting business relationships and quality customer service to selling products and services. It has a specific focus, however, on front of house, opening your eyes to areas like reception services, taking reservations, preparing customer accounts and implementing marketing strategies.

This TAFE qualification will provide you with the essential skills needed to succeed in a front of house management position in a hospitality environment.


This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

Potential career outcomes

  • Concierge
  • Front of House Manager
  • Front Office Manager
  • Reservations Manager