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CHC32015

Certificate III in Community Services

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Course Description

The nationally recognised CHC30215 Certificate III Community Services will equip you with the skills and knowledge to support vulnerable and at-risk individuals and groups within the community. You will learn to provide individualised support, facilitate the interests and rights of clients, and how to communicate and work effectively within a community development framework.

Why Study this course 

  • This course will take you from beginner to professional community service worker in a maximum of 12-months. You will get a solid education in the fundamentals of person-centred services and will graduate job ready. 
  • A structured work placement during your studies gives you practical experience in a real-world workplace where you can put your learning into practice and gain industry exposure. 
  • You will graduate with a nationally recognised qualification that you can use to gain work in several roles including: Residential support worker, Assistant Community Services Worker, Migrant Worker, Client Contact Officer, or Neighbourhood Centre Worker. 
  • Studying with Open Colleges is fully flexible. You don’t have to give up your job or sacrifice your lifestyle to study. You simply login to the online campus to access all your learning materials, whenever and wherever you like, and make your way through the course at a pace that suits you. 
  • You will be supported through your studies by a team of experienced Trainers and Assessors, who are on hand to answer any questions you have and provide feedback on your progress. 

What you’ll learn 

During the course, you will learn how to: 

  • Work within a community development framework 
  • Provide individualised support 
  • Support independence and wellbeing 
  • Communicate and work in health or community services 
  • Follow safe work practices for direct client care 
  • Organise workplace information 
  • Manage personal stressors in the work environment 
  • Provide first point of contact 
  • Work with diverse people 
  • Respond to client needs 
  • Facilitate the interests and rights of clients 
  • Reflect on and improve own professional practice 

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

Potential career outcomes

  • Assistant Community Services Worker
  • Client Contact Officer
  • Migrant Worker
  • Neighbourhood Centre Worker
  • Residential Support Worker

Course Details

Course number E1410
Qualification name CHC32015 Certificate III in Community Services
Course duration Self paced - maximum of 12 months
Delivery Method Online with Work Placement (via OpenSpaceX)
Recognition Nationally Recognised Nationally Recognised Training
Assessments Activities, Multiple choice questions, Role plays, Workplace assessments, Written assessments
Awarded by Integrated Care & Management Training Pty Ltd (Provider number: 90197)

Requirements

Entry Requirements

There are no mandated education entry requirements for this qualification as per the CHC Community Services Training Package.

Students must be 18 years of age to enrol in this course

It is also recommended that students

  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete year 12.
  • Access to a modern computer with high speed internet.
  • Basic computing skills including the ability to make a short video

Minimum age

You will need to be at least 18 years old.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Subjects

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1

  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement

Module 2

  • Operate within a community development framework
  • Distinguish between private and public issues arising in community development work
  • Work with groups to achieve community development outcomes

Module 3

  • Follow safe work practices for direct client care
  • Follow safe work practices for manual handling
  • Follow safe work practices for infection control
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices

Module 4

  • Collect and assess information
  • Organise information
  • Review information needs

Module 5

  • Develop strategies to manage personal stress
  • Implement stress management strategies
  • Evaluate stress reducing strategies

Module 6

  • Greet and observe people 
  • Follow organisational procedures to collect routine client information 
  • Identify priority of need 
  • Provide service information 

Module 7

  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups

Module 8

  • Establish an interpersonal relationship with the client
  • Identify the range of issues impacting on the client
  • Analyse information to determine course of action
  • Refer client to other services to provide additional support

Module 9

  • Determine support needs
  • Provide support services
  • Monitor support activities
  • Complete reporting and documentation

Module 10

  • Recognise and support individual differences
  • Promote independence
  • Support physical wellbeing
  • Support social, emotional and psychological wellbeing

Module 11

  • Facilitate the realisation of client interests, rights and needs
  • Advocate in accordance with client preferences and requests to optimise client outcomes
  • Provide ongoing support to clients
  • Support clients making a complaint
  • Review progress

Module 12

  • Reflect on own practice
  • Enhance own practice
  • Facilitate ongoing professional development

Payment Options

Pay in Full

You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).

Pay 50% & Payment Plan Combo

You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan.  When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).

Payment Plan

You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Zip Money Payment Plan

If you need a little more flexibility with your finances and would like to pay off your course fees over a longer period of time, we can assist by organising Zip Money to pay your course fees directly to us on your behalf, and you pay this loan back to Zip Money over an agreed period of time. Zip Money provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you’re enrolling into) to suit your lifestyle, giving you more flexibility than ever before.

BPAY®

With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from - whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more. 

BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.

Trainers

Rosan Lal

Rosan Lal has worked in the Community Services sector for over 20 years. His experience includes working with international and local volunteers and students in numerous developing countries and has developed many innovative community services projects. In addition, Rosan has worked in the Disability sector. He holds a Diploma of Community Services, Diploma of Business and Leadership, Certificate IV Training and Assessment and is completing a Postgraduate Certificate in Project Management.
Currently Rosan is a Director of ACATA Australia, a not-for profit organisation that partners with Australian colleges and universities to deliver effective community services projects focusing on social development and change.

Rychelle Carmody

Rychelle worked as a Residential Youth Worker with high risk young people for many years. She currently works as a Youth Education Trainer, teaching work-related and personal development skills. Rychelle enjoys being able to make a difference in young people’s lives by giving them opportunities to learn new things. Rychelle is a Trainer and Assessor at a well-known RTO for all community services courses. She enjoys giving other people an insight into what it takes, and how rewarding it is, to be a worker in the community services sector. Rychelle is currently completing her Bachelor of Social Work with an interest in child and adolescent psychology.

Work Placement

The course contains a minimum of 160 hours of work placement

Work placement hours can be done part time or as a block, depending on the host organisation's requirements and availability. You will not achieve any units of competency unless you have completed your work placement hours.

You will need to undertake your work placement in an organisation involved in professional community services, such as residential facilities, group homes, respite care services, and community support settings. The specific requirements of the workplace are outlined in the Workplace Assessment Guide which can be found in OpenSpaceX.

Open Colleges will need to ascertain whether the workplace you have chosen is appropriate before you commence your work placement hours.

Immunisations

Please note that your host organisation may require you to provide an up to immunisation history to verify current and active immunisations prior to the commencement of your work placement. Open Colleges has no control over this requirement so if you are unable to provide this, you will need to discuss this with your intended Host Organisation.

It should also be noted that some immunisations such as Hepatitis B need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

Partnership Details

Open Colleges offers this qualification in association with Integrated Care & Management Training Pty Ltd (Provider number: 90197). The testamur will be issued by Integrated Care & Management Training Pty Ltd.

SAVE FROM 30% OFF

Selected course fees when you pay upfront.

Voucher code: SPRINGFORWARD

Offer ends on Friday 30th September 2022 at 11:59pm AEST.

*Terms & conditions

Course at a Glance

icon for career outcomes

Career Outcomes

  • checkAssistant Community Services Worker
  • checkClient Contact Officer
  • checkMigrant Worker
  • checkNeighbourhood Centre Worker
  • checkResidential Support Worker
computer

Delivery Method

Online with Work Placement (via OpenSpaceX)

credit_score

Payment

Flexible payment options available

Recognition

Nationally recognised

Nationally Recognised Training

Why study with us?

  • Study at your pace
  • Flexible payment options
  • Nationally recognised accreditation
  • World-class learning platform

Course at a Glance

icon for career outcomes

Career Outcomes

  • checkAssistant Community Services Worker
  • checkClient Contact Officer
  • checkMigrant Worker
  • checkNeighbourhood Centre Worker
  • checkResidential Support Worker
computer

Delivery Method

Online with Work Placement (via OpenSpaceX)

credit_score

Payment

Flexible payment options available

Recognition

Nationally recognised

Nationally Recognised Training

SAVE FROM 30% OFF

Selected course fees when you pay upfront.

Voucher code: SPRINGFORWARD

Offer ends on Friday 30th September 2022 at 11:59pm AEST.

*Terms & conditions

The nationally recognised CHC30215 Certificate III Community Services will equip you with the skills and knowledge to support vulnerable and at-risk individuals and groups within the community. You will learn to provide individualised support, facilitate the interests and rights of clients, and how to communicate and work effectively within a community development framework.

Why Study this course 

  • This course will take you from beginner to professional community service worker in a maximum of 12-months. You will get a solid education in the fundamentals of person-centred services and will graduate job ready. 
  • A structured work placement during your studies gives you practical experience in a real-world workplace where you can put your learning into practice and gain industry exposure. 
  • You will graduate with a nationally recognised qualification that you can use to gain work in several roles including: Residential support worker, Assistant Community Services Worker, Migrant Worker, Client Contact Officer, or Neighbourhood Centre Worker. 
  • Studying with Open Colleges is fully flexible. You don’t have to give up your job or sacrifice your lifestyle to study. You simply login to the online campus to access all your learning materials, whenever and wherever you like, and make your way through the course at a pace that suits you. 
  • You will be supported through your studies by a team of experienced Trainers and Assessors, who are on hand to answer any questions you have and provide feedback on your progress. 

What you’ll learn 

During the course, you will learn how to: 

  • Work within a community development framework 
  • Provide individualised support 
  • Support independence and wellbeing 
  • Communicate and work in health or community services 
  • Follow safe work practices for direct client care 
  • Organise workplace information 
  • Manage personal stressors in the work environment 
  • Provide first point of contact 
  • Work with diverse people 
  • Respond to client needs 
  • Facilitate the interests and rights of clients 
  • Reflect on and improve own professional practice 

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

Potential career outcomes

  • Assistant Community Services Worker
  • Client Contact Officer
  • Migrant Worker
  • Neighbourhood Centre Worker
  • Residential Support Worker
Course number E1410
Qualification name CHC32015 Certificate III in Community Services
Course duration Self paced - maximum of 12 months
Delivery Method Online with Work Placement (via OpenSpaceX)
Recognition Nationally Recognised Nationally Recognised Training
Assessments Activities, Multiple choice questions, Role plays, Workplace assessments, Written assessments
Awarded by Integrated Care & Management Training Pty Ltd (Provider number: 90197)

Entry Requirements

There are no mandated education entry requirements for this qualification as per the CHC Community Services Training Package.

Students must be 18 years of age to enrol in this course

It is also recommended that students

  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete year 12.
  • Access to a modern computer with high speed internet.
  • Basic computing skills including the ability to make a short video

Minimum age

You will need to be at least 18 years old.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1

  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement

Module 2

  • Operate within a community development framework
  • Distinguish between private and public issues arising in community development work
  • Work with groups to achieve community development outcomes

Module 3

  • Follow safe work practices for direct client care
  • Follow safe work practices for manual handling
  • Follow safe work practices for infection control
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices

Module 4

  • Collect and assess information
  • Organise information
  • Review information needs

Module 5

  • Develop strategies to manage personal stress
  • Implement stress management strategies
  • Evaluate stress reducing strategies

Module 6

  • Greet and observe people 
  • Follow organisational procedures to collect routine client information 
  • Identify priority of need 
  • Provide service information 

Module 7

  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups

Module 8

  • Establish an interpersonal relationship with the client
  • Identify the range of issues impacting on the client
  • Analyse information to determine course of action
  • Refer client to other services to provide additional support

Module 9

  • Determine support needs
  • Provide support services
  • Monitor support activities
  • Complete reporting and documentation

Module 10

  • Recognise and support individual differences
  • Promote independence
  • Support physical wellbeing
  • Support social, emotional and psychological wellbeing

Module 11

  • Facilitate the realisation of client interests, rights and needs
  • Advocate in accordance with client preferences and requests to optimise client outcomes
  • Provide ongoing support to clients
  • Support clients making a complaint
  • Review progress

Module 12

  • Reflect on own practice
  • Enhance own practice
  • Facilitate ongoing professional development

Pay in Full

You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).

Pay 50% & Payment Plan Combo

You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan.  When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).

Payment Plan

You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Zip Money Payment Plan

If you need a little more flexibility with your finances and would like to pay off your course fees over a longer period of time, we can assist by organising Zip Money to pay your course fees directly to us on your behalf, and you pay this loan back to Zip Money over an agreed period of time. Zip Money provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you’re enrolling into) to suit your lifestyle, giving you more flexibility than ever before.

BPAY®

With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from - whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more. 

BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.

Rosan Lal

Rosan Lal has worked in the Community Services sector for over 20 years. His experience includes working with international and local volunteers and students in numerous developing countries and has developed many innovative community services projects. In addition, Rosan has worked in the Disability sector. He holds a Diploma of Community Services, Diploma of Business and Leadership, Certificate IV Training and Assessment and is completing a Postgraduate Certificate in Project Management.
Currently Rosan is a Director of ACATA Australia, a not-for profit organisation that partners with Australian colleges and universities to deliver effective community services projects focusing on social development and change.

Rychelle Carmody

Rychelle worked as a Residential Youth Worker with high risk young people for many years. She currently works as a Youth Education Trainer, teaching work-related and personal development skills. Rychelle enjoys being able to make a difference in young people’s lives by giving them opportunities to learn new things. Rychelle is a Trainer and Assessor at a well-known RTO for all community services courses. She enjoys giving other people an insight into what it takes, and how rewarding it is, to be a worker in the community services sector. Rychelle is currently completing her Bachelor of Social Work with an interest in child and adolescent psychology.

The course contains a minimum of 160 hours of work placement

Work placement hours can be done part time or as a block, depending on the host organisation's requirements and availability. You will not achieve any units of competency unless you have completed your work placement hours.

You will need to undertake your work placement in an organisation involved in professional community services, such as residential facilities, group homes, respite care services, and community support settings. The specific requirements of the workplace are outlined in the Workplace Assessment Guide which can be found in OpenSpaceX.

Open Colleges will need to ascertain whether the workplace you have chosen is appropriate before you commence your work placement hours.

Immunisations

Please note that your host organisation may require you to provide an up to immunisation history to verify current and active immunisations prior to the commencement of your work placement. Open Colleges has no control over this requirement so if you are unable to provide this, you will need to discuss this with your intended Host Organisation.

It should also be noted that some immunisations such as Hepatitis B need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

Open Colleges offers this qualification in association with Integrated Care & Management Training Pty Ltd (Provider number: 90197). The testamur will be issued by Integrated Care & Management Training Pty Ltd.
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