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BSB40520 Certificate IV in Leadership and Management and BSB40120 Certificate IV in Business

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Course Description

Learn a broad set of management skills with this dual qualification. Graduate with two nationally recognised qualifications and step into the leadership role you’ve been dreaming about with the BSB40520 Certificate IV in Leadership and Management / BSB40120 Certificate IV in Business.

  • This course will help progress your career to the next level. Learn transferable leadership skills, which will take you from team member to manager.
  • You will learn a broad set of management skills, which can be used in many industries, allowing you to graduate with numerous career opportunities.
  • You will graduate with two nationally recognised qualifications that can open the doors to a range of business, business administration, and sales management roles across a range of industries.
  • When you complete your first module, you will receive a 12-month affiliate membership with the Institute of Managers and Leaders and the Australian Institute of Office Professionals (AIOP), which will give you access to a range of benefits, such as events, and online resources. IML is a key industry membership organisation for managers at a variety of levels.
  • This course may serve as a path into further study, including advancing to the BSB50420 Diploma of Leadership and Management or BSB50120 Diploma of Business

During the course, you will learn how to:

  • Demonstrate leadership in the workplace, including how to lead and facilitate a team
  • Write complex documents
  • Coordinate business operational plans
  • Apply communication strategies in the workplace, and how to develop and use emotional intelligence
  • Apply critical thinking to work practices
  • How to lead effective workplace relationships
  • Develop personal work priorities
  • Implement and monitor WHS policies, procedures, and programs
  • Undertake project work
  • Build and maintain business relationships
  • Use digital technology to collaborate at work
  • Organise meetings
  • Implement and monitor sustainable practices in your workplace
  • Implement customer service strategies

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

Potential career outcomes

  • Administrative Officer
  • Administrative Team Leader
  • Assistant Business Analyst
  • Assistant Security Analyst
  • Business Development Analyst
  • Coordinator (Business Operations)
  • Distribution Centre Supervisor
  • Freight Administrative Supervisor
  • Frontline Sales Manager
  • Line Manager
  • Production Supervisor
  • Sales Team Manager
  • Supervisor
  • Team Leader
  • Warehouse Team Leader

Course Details

Course number E1394
Qualification name BSB40520 Certificate IV in Leadership and Management and BSB40120 Certificate IV in Business
Course duration Self paced - maximum of 24 months
Delivery Method Online
Recognition Nationally Recognised Nationally Recognised Training
Assessments Multiple choice Quiz, Projects, Role plays, Video, Written assessments
Awarded by Open Colleges Pty Ltd (Provider number: 90796)

Requirements

Entry Requirements

There are no mandated education entry requirements for this qualification, per the BSB Business Services Training Package.

There are no mandatory Open Colleges entry requirements. It is also recommended that students

  • Are 18 years old (note: students under 18 will need permission from a parent or guardian to enrol)
  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete Year 12 or ACSF Level 3.
  • Have completed a qualification at Certificate III level or higher · Have access to a modern computer with video / audio playback capabilities and high-speed internet
  • Have access to Microsoft Office or equivalent
  • Have basic computing skills, including ability to make a short video
  • Have access to a digital video recording device to save and upload video/image files to OpenSpace, e.g., mobile phone/smartphone.

Minimum age

You will need to be at least 18 years old.

Physical requirements

You’ll be required to operate office equipment and resources including telephone, photocopier, scanner and printer in a safe environment that includes an ergonomically sound computer workstation.

Equipment and tools

This course includes a requirement to record video and/ or audio roleplays.  These will require participation by 1-2 other people sourced by you. 

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Subjects

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1

  • Prepare to demonstrate leadership 
  • Align behaviour with organisational values 
  • Model leadership behaviour 

Module 2

  • Plan complex document 
  • Draft complex document 
  • Finalise complex document 

Module 3

  • Prepare to implement operational plan 
  • Implement operational plan 
  • Monitor operational performance 
  • Review operations based on performance

Module 4

  • Prepare for communication 
  • Use communication strategies to provide work instruction 
  • Facilitate workplace communication 
  • Monitor and support team communication 

Module 5

  • Prepare to develop emotional intelligence 
  • Develop emotional intelligence 
  • Promote development of emotional intelligence in others 

Module 6

  • Establish role of critical thinking in workplace 
  • Lead critical thinking process 
  • Develop critical thinking mindset 

Module 7

  • Prepare to lead workplace relationships 
  • Lead workplace relationships 
  • Review leadership 

Module 8

  • Plan team outcomes 
  • Coordinate team and individuals 
  • Support team 
  • Monitor team performance 

Module 9

  • Plan personal work schedule 
  • Implement personal work schedule 
  • Review personal work priorities 

Module 10

  • Provide information to work team about WHS policies and procedures 
  • Implement and monitor work team consultative arrangements for managing WHS 
  • Implement and monitor organisational procedures for providing WHS training to work team 
  • Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks 
  • Implement and monitor organisational procedures for maintaining WHS records 

Module 11

  • Establish project parameters
  • Develop project plan
  • Administer and monitor project
  • Finalise and review project

Module 12

  • Establish business relationships
  • Maintain business relationships
  • Build and improve business relationships

Module 13

  • Review existing digital technology use in the business 
  • Identify opportunities to implement digital technologies for workplace collaboration 
  • Implement and use digital technologies to collaborate in the workplace 

Module 14

  • Prepare meeting documentation and details 
  • Record meeting outcomes 

Module 15

  • Establish sustainable work contexts 
  • Implement sustainable work practices 
  • Monitor performance of sustainable work practices 

Module 16

  • Advise on customer service needs
  • Support implementation of customer service strategies
  • Evaluate and report on customer service

Payment Options

Pay in Full

You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).

Pay 50% & Payment Plan Combo

You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan.  When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).

Payment Plan

You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Zip Money Payment Plan

If you need a little more flexibility with your finances and would like to pay off your course fees over a longer period of time, we can assist by organising Zip Money to pay your course fees directly to us on your behalf, and you pay this loan back to Zip Money over an agreed period of time. Zip Money provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you’re enrolling into) to suit your lifestyle, giving you more flexibility than ever before.

BPAY®

With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from - whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more. 

BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.

Trainers

Chris Jones

Chris holds a Diploma of Leadership and Management, has almost 15 years experience in this field and is a Director of two private companies. He is an inspirational leader who tells stories that inspire action while at the same time is grounded in financial information that levers the business. Respected as a credible voice in decision making, finding strategic financing partners, and establishing governance boundaries, Chris earns a seat at the table wherever he serves. Chris has been in education for over 6 years, working with domestic students. He is passionate about education and thrives on empowering others to succeed.

Holly Radford

Holly is an enthusiastic and dedicated professional with over 20 years experience in business administration, account management, marketing and print. She has also been working within the education and training industry since 2013, in both a face-to-face and online capacity and is passionate about the power of education. Holly runs a small online business and holds a position on the Australian Institute of Office Professionals (AIOP) WA Division Committee.

Holly holds a Bachelor of Commerce, Diploma of Business Administration, Diploma of Business, Diploma of Marketing Communication, Diploma of Social Media Marketing, Certificate IV in Training & Assessment and a Certificate III in Printing & Graphic Arts.

 

Rosalie Pellew

Rosalie Pellew has over 30 years' experience in customer engagement; workplace training and assessment; facilitating adult education; leading and coaching customer contact teams; and supporting on-line learning students.

Rosalie’s experience spans various industries from retail and telecommunications to food production. Rosalie has been in Vocational Education and Training (VET) sector for over 14 years.

Pursuing her passion for adult education, Rosalie refocused into student services to assist students through their learning journey and beyond to training and assessing. She holds a Certificate IV in Training & Assessment, Diplomas in Teaching, Adult Education, Business Administration, Business and Leadership & Management.

Tanya Galey

Tanya has many years of experience working in the Airline Industry through her role at World Aviation Systems who represent various airlines here in Sydney (Air Tahiti Nui and Hawaiian Airlines to name a few).  She has extensive knowledge of Sales, marketing, reservations and the general business operations of an Airline. Through her role at World Aviation she travelled extensively and gained knowledge on various destinations first hand. Tanya has been teaching Certificate III and Diploma of Tourism for the past 10 years to pass on her passion/knowledge for the Tourism Industry to her students. Recently Tanya has received her Certificate IV in Business Administration to supplement her current role as Operations Manager of a financial planning firm. While still consulting with the travel industry she has been in the financial Industry for the past 5 years developing relevant policies/procedures and complying with regulatory practices.

Tanya’s qualifications are Diploma of Tourism, Certificate IV in Tourism, Certificate III in Tourism , Certificate IV in Training & Assessment and Certificate IV in Business Administration.

Extra Benefits

After completing your first module (and the required membership form), students of this course can receive a 12-month affiliate membership to the following organisations:

The Institute of Managers and Leaders is a non-profit Membership organisation and the gold standard-setting professional body for management and leadership competence and excellence. IML passionately believes that great leadership is the first step towards a better world and for 76 years, they have been supporting professionals on their leadership journey in keeping with the vision – “Creating better managers and leaders for a better society”.

Students will receive a 12-month student membership to the Australian Institute of Office Professionals (AIOP). AIOP is the only national professional body for office professionals in Australia and current members include EAs, PAs, office managers, administrators and virtual assistants. AIOP membership offers students access to: 

  • Professional Development Opportunities and Seminars 
  • Networking Opportunities and Events 
  • An online network of like-minded professionals through various social media platforms such as LinkedIn and Facebook 
  • Enhancement of the profession and the ability to use post nominal's 
  • Webinars (quarterly) 
  • National Conference 

SAVE FROM 30% OFF

Selected course fees when you pay upfront.

Voucher code: SPRINGFORWARD

Offer ends on Friday 30th September 2022 at 11:59pm AEST.

*Terms & conditions

Course at a Glance

icon for career outcomes

Career Outcomes

  • checkAdministrative Officer
  • checkAdministrative Team Leader
  • checkAssistant Business Analyst
  • checkAssistant Security Analyst
  • checkBusiness Development Analyst
  • checkCoordinator (Business Operations)
  • checkDistribution Centre Supervisor
  • checkFreight Administrative Supervisor
  • checkFrontline Sales Manager
  • checkLine Manager
  • checkProduction Supervisor
  • checkSales Team Manager
  • checkSupervisor
  • checkTeam Leader
  • checkWarehouse Team Leader
computer

Delivery Method

Online

credit_score

Payment

Flexible payment options available

Recognition

Nationally recognised

Nationally Recognised Training

Why study with us?

  • Study at your pace
  • Flexible payment options
  • Nationally recognised accreditation
  • World-class learning platform

Course at a Glance

icon for career outcomes

Career Outcomes

  • checkAdministrative Officer
  • checkAdministrative Team Leader
  • checkAssistant Business Analyst
  • checkAssistant Security Analyst
  • checkBusiness Development Analyst
  • checkCoordinator (Business Operations)
  • checkDistribution Centre Supervisor
  • checkFreight Administrative Supervisor
  • checkFrontline Sales Manager
  • checkLine Manager
  • checkProduction Supervisor
  • checkSales Team Manager
  • checkSupervisor
  • checkTeam Leader
  • checkWarehouse Team Leader
computer

Delivery Method

Online

credit_score

Payment

Flexible payment options available

Recognition

Nationally recognised

Nationally Recognised Training

SAVE FROM 30% OFF

Selected course fees when you pay upfront.

Voucher code: SPRINGFORWARD

Offer ends on Friday 30th September 2022 at 11:59pm AEST.

*Terms & conditions

Learn a broad set of management skills with this dual qualification. Graduate with two nationally recognised qualifications and step into the leadership role you’ve been dreaming about with the BSB40520 Certificate IV in Leadership and Management / BSB40120 Certificate IV in Business.

  • This course will help progress your career to the next level. Learn transferable leadership skills, which will take you from team member to manager.
  • You will learn a broad set of management skills, which can be used in many industries, allowing you to graduate with numerous career opportunities.
  • You will graduate with two nationally recognised qualifications that can open the doors to a range of business, business administration, and sales management roles across a range of industries.
  • When you complete your first module, you will receive a 12-month affiliate membership with the Institute of Managers and Leaders and the Australian Institute of Office Professionals (AIOP), which will give you access to a range of benefits, such as events, and online resources. IML is a key industry membership organisation for managers at a variety of levels.
  • This course may serve as a path into further study, including advancing to the BSB50420 Diploma of Leadership and Management or BSB50120 Diploma of Business

During the course, you will learn how to:

  • Demonstrate leadership in the workplace, including how to lead and facilitate a team
  • Write complex documents
  • Coordinate business operational plans
  • Apply communication strategies in the workplace, and how to develop and use emotional intelligence
  • Apply critical thinking to work practices
  • How to lead effective workplace relationships
  • Develop personal work priorities
  • Implement and monitor WHS policies, procedures, and programs
  • Undertake project work
  • Build and maintain business relationships
  • Use digital technology to collaborate at work
  • Organise meetings
  • Implement and monitor sustainable practices in your workplace
  • Implement customer service strategies

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

Potential career outcomes

  • Administrative Officer
  • Administrative Team Leader
  • Assistant Business Analyst
  • Assistant Security Analyst
  • Business Development Analyst
  • Coordinator (Business Operations)
  • Distribution Centre Supervisor
  • Freight Administrative Supervisor
  • Frontline Sales Manager
  • Line Manager
  • Production Supervisor
  • Sales Team Manager
  • Supervisor
  • Team Leader
  • Warehouse Team Leader
Course number E1394
Qualification name BSB40520 Certificate IV in Leadership and Management and BSB40120 Certificate IV in Business
Course duration Self paced - maximum of 24 months
Delivery Method Online
Recognition Nationally Recognised Nationally Recognised Training
Assessments Multiple choice Quiz, Projects, Role plays, Video, Written assessments
Awarded by Open Colleges Pty Ltd (Provider number: 90796)

Entry Requirements

There are no mandated education entry requirements for this qualification, per the BSB Business Services Training Package.

There are no mandatory Open Colleges entry requirements. It is also recommended that students

  • Are 18 years old (note: students under 18 will need permission from a parent or guardian to enrol)
  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete Year 12 or ACSF Level 3.
  • Have completed a qualification at Certificate III level or higher · Have access to a modern computer with video / audio playback capabilities and high-speed internet
  • Have access to Microsoft Office or equivalent
  • Have basic computing skills, including ability to make a short video
  • Have access to a digital video recording device to save and upload video/image files to OpenSpace, e.g., mobile phone/smartphone.

Minimum age

You will need to be at least 18 years old.

Physical requirements

You’ll be required to operate office equipment and resources including telephone, photocopier, scanner and printer in a safe environment that includes an ergonomically sound computer workstation.

Equipment and tools

This course includes a requirement to record video and/ or audio roleplays.  These will require participation by 1-2 other people sourced by you. 

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1

  • Prepare to demonstrate leadership 
  • Align behaviour with organisational values 
  • Model leadership behaviour 

Module 2

  • Plan complex document 
  • Draft complex document 
  • Finalise complex document 

Module 3

  • Prepare to implement operational plan 
  • Implement operational plan 
  • Monitor operational performance 
  • Review operations based on performance

Module 4

  • Prepare for communication 
  • Use communication strategies to provide work instruction 
  • Facilitate workplace communication 
  • Monitor and support team communication 

Module 5

  • Prepare to develop emotional intelligence 
  • Develop emotional intelligence 
  • Promote development of emotional intelligence in others 

Module 6

  • Establish role of critical thinking in workplace 
  • Lead critical thinking process 
  • Develop critical thinking mindset 

Module 7

  • Prepare to lead workplace relationships 
  • Lead workplace relationships 
  • Review leadership 

Module 8

  • Plan team outcomes 
  • Coordinate team and individuals 
  • Support team 
  • Monitor team performance 

Module 9

  • Plan personal work schedule 
  • Implement personal work schedule 
  • Review personal work priorities 

Module 10

  • Provide information to work team about WHS policies and procedures 
  • Implement and monitor work team consultative arrangements for managing WHS 
  • Implement and monitor organisational procedures for providing WHS training to work team 
  • Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks 
  • Implement and monitor organisational procedures for maintaining WHS records 

Module 11

  • Establish project parameters
  • Develop project plan
  • Administer and monitor project
  • Finalise and review project

Module 12

  • Establish business relationships
  • Maintain business relationships
  • Build and improve business relationships

Module 13

  • Review existing digital technology use in the business 
  • Identify opportunities to implement digital technologies for workplace collaboration 
  • Implement and use digital technologies to collaborate in the workplace 

Module 14

  • Prepare meeting documentation and details 
  • Record meeting outcomes 

Module 15

  • Establish sustainable work contexts 
  • Implement sustainable work practices 
  • Monitor performance of sustainable work practices 

Module 16

  • Advise on customer service needs
  • Support implementation of customer service strategies
  • Evaluate and report on customer service

Pay in Full

You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).

Pay 50% & Payment Plan Combo

You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan.  When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).

Payment Plan

You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Zip Money Payment Plan

If you need a little more flexibility with your finances and would like to pay off your course fees over a longer period of time, we can assist by organising Zip Money to pay your course fees directly to us on your behalf, and you pay this loan back to Zip Money over an agreed period of time. Zip Money provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you’re enrolling into) to suit your lifestyle, giving you more flexibility than ever before.

BPAY®

With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from - whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more. 

BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.

Chris Jones

Chris holds a Diploma of Leadership and Management, has almost 15 years experience in this field and is a Director of two private companies. He is an inspirational leader who tells stories that inspire action while at the same time is grounded in financial information that levers the business. Respected as a credible voice in decision making, finding strategic financing partners, and establishing governance boundaries, Chris earns a seat at the table wherever he serves. Chris has been in education for over 6 years, working with domestic students. He is passionate about education and thrives on empowering others to succeed.

Holly Radford

Holly is an enthusiastic and dedicated professional with over 20 years experience in business administration, account management, marketing and print. She has also been working within the education and training industry since 2013, in both a face-to-face and online capacity and is passionate about the power of education. Holly runs a small online business and holds a position on the Australian Institute of Office Professionals (AIOP) WA Division Committee.

Holly holds a Bachelor of Commerce, Diploma of Business Administration, Diploma of Business, Diploma of Marketing Communication, Diploma of Social Media Marketing, Certificate IV in Training & Assessment and a Certificate III in Printing & Graphic Arts.

 

Rosalie Pellew

Rosalie Pellew has over 30 years' experience in customer engagement; workplace training and assessment; facilitating adult education; leading and coaching customer contact teams; and supporting on-line learning students.

Rosalie’s experience spans various industries from retail and telecommunications to food production. Rosalie has been in Vocational Education and Training (VET) sector for over 14 years.

Pursuing her passion for adult education, Rosalie refocused into student services to assist students through their learning journey and beyond to training and assessing. She holds a Certificate IV in Training & Assessment, Diplomas in Teaching, Adult Education, Business Administration, Business and Leadership & Management.

Tanya Galey

Tanya has many years of experience working in the Airline Industry through her role at World Aviation Systems who represent various airlines here in Sydney (Air Tahiti Nui and Hawaiian Airlines to name a few).  She has extensive knowledge of Sales, marketing, reservations and the general business operations of an Airline. Through her role at World Aviation she travelled extensively and gained knowledge on various destinations first hand. Tanya has been teaching Certificate III and Diploma of Tourism for the past 10 years to pass on her passion/knowledge for the Tourism Industry to her students. Recently Tanya has received her Certificate IV in Business Administration to supplement her current role as Operations Manager of a financial planning firm. While still consulting with the travel industry she has been in the financial Industry for the past 5 years developing relevant policies/procedures and complying with regulatory practices.

Tanya’s qualifications are Diploma of Tourism, Certificate IV in Tourism, Certificate III in Tourism , Certificate IV in Training & Assessment and Certificate IV in Business Administration.

After completing your first module (and the required membership form), students of this course can receive a 12-month affiliate membership to the following organisations:

The Institute of Managers and Leaders is a non-profit Membership organisation and the gold standard-setting professional body for management and leadership competence and excellence. IML passionately believes that great leadership is the first step towards a better world and for 76 years, they have been supporting professionals on their leadership journey in keeping with the vision – “Creating better managers and leaders for a better society”.

Students will receive a 12-month student membership to the Australian Institute of Office Professionals (AIOP). AIOP is the only national professional body for office professionals in Australia and current members include EAs, PAs, office managers, administrators and virtual assistants. AIOP membership offers students access to: 

  • Professional Development Opportunities and Seminars 
  • Networking Opportunities and Events 
  • An online network of like-minded professionals through various social media platforms such as LinkedIn and Facebook 
  • Enhancement of the profession and the ability to use post nominal's 
  • Webinars (quarterly) 
  • National Conference 
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