Get the skills, knowledge and practical experience you need to start a career in the Retail sector, with Open Colleges’ SIR30216 Certificate III in Retail.

Why study this course?

  • This course will take you from beginner to professional retail worker in a maximum of 12-months. You will get a solid education in the fundamentals of retail services and will graduate job ready.
  • A structured work placement during your studies gives you practical experience in a real-world workplace where you can put your learning into practice and gain industry exposure.
  • You will graduate with a nationally recognised qualification that you can use to gain work in several roles including: Sales Team Leader (Retail), Customer Service Representative, Retail Supervisor, Cashier, Sales Assistant, Team Leader, Retail Assistant.
  • Studying with Open Colleges is fully flexible. You don’t have to give up your job or sacrifice your lifestyle to study. You simply login to the online campus to access all your learning materials, whenever and wherever you like, and make your way through the course at a pace that suits you.
  • You will be supported through your studies by a team of experienced Trainers and Assessors, who are on hand to answer any questions you have and provide feedback on your progress.
Course number E1413
Qualification name SIR30216 Certificate III in Retail
Course duration Self paced - maximum of 12 months
Recommended hours per week 16.0
Qualification level Certificate III
Delivery method Online with Work Placement (via OpenSpaceX)
Recognition Nationally Recognised Nationally Recognised Training
Assessments Multiple choice Quiz, Role plays, Work Placement, Written assessments
Awarded by Open Colleges Pty Ltd (Provider number: 90796)

About the course

The industry

The retail industry is stable. Over the next five years the number of jobs is expected to reach 536, 000 by 2025.

Source: Australian Government Job Outlook (

Who this course is for

This course is perfect for people with no experience in sales, but would like to kick start a career in the retail Industry.

You will build your knowledge from the ground up, equipping yourself with a solid set of entry level skills that you can use to launch your career when you graduate.

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

Potential career outcomes

  • Cashier
  • Customer Service Representative
  • Retail Assistant
  • Retail Supervisor
  • Sales Assistant
  • Sales Team Leader (Retail)
  • Team Leader

What you'll learn

During the course, you will learn how to:

  • Build customer relationships and loyalty
  • Engage the customer
  • Sell to the retail customer
  • Assist with customer difficulties
  • Organise and maintain the store environment
  • Work with diverse people
  • Work effectively in a team
  • Work effectively in a service environment
  • Advise on products and services
  • Purchase goods and services
  • Identify and respond to security risks
  • Contribute to workplace health and safety
  • Maintain personal health and wellbeing

Learning materials

Your learning materials are accessed through our online platform OpenSpaceX. These learning materials include

  • Learning content
  • Media
  •  Additional resources
  • Learning activities
  • Self-checks

Course trainers

Anthony Wemyss

Anthony is a licensed real estate agent with more than 20 years’ experience in the industry. He has also worked as a sales agent, buyers’ agent and property manager. His love for retail sector motivates him to work in retail industry. He has gathered a vast array of skills, experience and knowledge. 

He holds a Bachelor of Commerce, Diploma of Financial Services, and Certificate IV in Property Services, Certificate IV in Finance and Mortgage Broking, CIV in Business Administration and Certificate IV in Training and Assessment. 

As an educator Anthony has over 5 years’ experience in a range of face to face and online courses across Real Estate, Business and Retail management. Anthony is passionate about training and assisting students to achieve their goals to build opportunities for their future. 

Academic information

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements.

Module 1

  • Act safely in the workplace
  • Follow emergency procedures
  • Participate in workplace health and safety practices

Module 2

  • Maintain personal stamina and resilience
  • Minimise workplace stressors
  • Maintain work-life balance

Module 3

  • Clean the store environment
  • Maintain the store environment

Module 4

  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups

Module 5

  • Communicate with team members
  • Actively participate in retail teams

Module 6

  • Source and use information on employment rights and responsibilities 
  • Work within organisational requirements 
  • Use effective work habits 

Module 7

  • Develop product and service knowledge
  • Respond to customer requests
  • Enhance information provided

Module 8

  • Understand purchasing and own requirements
  • Make purchases
  • Receive purchases

Module 9

  • Develop relationships with customers
  • Generate customer loyalty
  • Deal with escalated customer complaints

Module 10

  • Engage customers
  • Assist customers
  • Contribute to a service culture

Module 11

  • Establish customer needs.
  • Provide advice on products and services.
  • Facilitate the sale of products and services.

Module 12

  • Deal with customer complaints
  • Process refunds and exchanges
  • Deal with difficult customers
  • Provide feedback on customer service

Module 13

  • Identify potential security risks 
  • Respond to security breaches 
  • Report on security issues 

Assessment details

  • Multiple choice Quiz
  • Role plays
  • Work Placement
  • Written assessments

Recognition of Prior Learning

We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.

Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options. 

Course duration

The duration for the course is self paced - maximum of 12 months. As a self-paced online course, the time it will take you to complete is flexible and dependent on ability and time available.

Qualification awarded

Upon successful completion of this course you will receive a nationally recognised qualification SIR30216 Certificate III in Retail by Open Colleges Pty Ltd (Provider Number: 90796).

Work placement

What is a work placement?

A work placement is the part of your course where you learn and are assessed in a place of work related to your course which has been approved by Open Colleges.

At your work placement, you'll get practical, hands on experience under the guidance of your supervisor. Your supervisor will be someone with involvement in industry, who can mentor you during your placement.

What are the benefits?

  • By undertaking a work placement you’ll get a chance to put the knowledge you’ve learned on your course into practice.
  • You’ll also develop practical, on-the-job skills and could make contacts that could help you find a job once you graduate.
  • Work placement is often the most rewarding part of a student’s course. Working face-to-face with clients and colleagues in your chosen field makes a huge difference to your career confidence.

How do I find a work placement?

You’ll need to find a work placement yourself and ensure it’s approved by Open Colleges. When looking for a suitable work placement host organisation, have a think about the following:

  • Are you already working or volunteering in the industry your course is related to? You could potentially do your work placement at your current place of work or have contacts that could recommend a suitable work place. Ask around!
  • If you’re entering a new industry, do some research and start thinking about organisations you could approach. We have plenty of resources available to help with approaching and finding a suitable work placement organisation.

Cost of work placement

All costs of work placement, including any placement fees charged by the host organisation (whether to the student or Open Colleges), cost of statutory checks and vaccinations, travel, accommodation, and uniforms are the responsibility of the student. These fees will vary and are dependent on your location within Australia.

  • Costs for statutory checks will range between $0 - $100 dependent on the type of check you select and your state.
  • Costs for vaccinations will very between practitioners, please refer to your GP for approximate costs.
  • Placement fees will vary, please discuss this with your intended host organisation for approximate costs.

Work placement hours

This course contains a minimum of 120 hours of work placement.

Host organisation

You will need to undertake your work placement in an organisation involved in providing retail services to customers such as Supermarkets, Grocery Stores, Department Stores or Retail Stores. The specific requirements of the workplace are outlined in the Workplace Assessment Guide which can be found in OpenSpaceX.

Open Colleges will need to ascertain whether the workplace you have chosen is appropriate before you commence your work placement hours.

Work placement hours can be done part time or as a block, depending on the host organisation's requirements and availability.

You will not achieve the following units of competency until you have completed your work placement hours:

  • SIRXWHS002 Contribute to workplace health and safety
  • SIRXIND002 Organise and maintain the store environment
  • CHCDIV001 Work with diverse people
  • SIRXCOM002 Work effectively in a team
  • SIRXIND001 Work effectively in a service environment
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCEG001 Engage the customer
  • SIRXSLS001 Sell to the retail customer


Please note that your host organisation may require you to provide an up-to-date immunisation history to verify current and active immunisations prior to the commencement of your work placement. Open Colleges has no control over this requirement, so if you are unable to provide this, you will need to discuss this with your intended Host Organisation.

It should also be noted that some immunisations, such as Hepatitis B, need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

Supervisor requirements

The workplace supervisor will need to have ·

  • At least 2 years’ experience in the retail industry, and
  • 1 year in a supervisory or team leader role.


Open Colleges recommends that you consider the work placement options and any associated costs in your local area prior to enrolling in this course.


Entry Requirements

There are no mandated education entry requirements for this qualification as per the SIR Retail Services Training Package.

It is recommended that students be 18 years of age to enrol in this course.

It is also recommended that students

  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete year 10.
  • Have access to a modern computer with high-speed internet.
  • Have access to Microsoft office or equivalent. ·
  • Have basic computing skills, including the ability to make a short video.

Minimum age

You will need to be at least 18 years old.

Physical Requirements

You will need to have a reasonable level of fitness, as the role may involve a variety of physical tasks, such as spending a considerable amount of time standing, walking as well as moving stock within the retail premises. 

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Payment options

Pay in Full

You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).

Pay 50% & Payment Plan Combo

You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan.  When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).

Payment Plan

You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Zip Money Payment Plan

If you need a little more flexibility with your finances and would like to pay off your course fees over a longer period of time, we can assist by organising Zip Money to pay your course fees directly to us on your behalf, and you pay this loan back to Zip Money over an agreed period of time. Zip Money provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you’re enrolling into) to suit your lifestyle, giving you more flexibility than ever before.


With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from - whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more. 

BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.

Studying online with Open Colleges

Flexibility - study at your own pace

When you study online with Open Colleges you’re in control.

You can choose to complete your course quickly, or keep to a steady pace. Learning is fully flexible so you can fit your everyday commitments around your studies.

Everything you need to study is online so you can study wherever you like – but that doesn’t mean you’re on your own.

OpenSpaceX is our online learning platform. It’s where you’ll go to access your learning materials, contact your expert trainers and assessors and upload your assessments.

Your online community

What is OpenSpaceX?

Open Colleges offers you a custom-designed online-learning platform called OpenSpaceX.

Your learning platform is the heart of your study experience. This is where you'll navigate through your course materials, contact your trainers and assessors, and connect with other online students.

How to get support

Learning Support

The learning support team will be with you every step of the way, from enrolment to graduation. They’re here to help you get the most out of your online course. They can assist by providing non-academic support - like helping you craft an achievable study plan so that you can graduate in a realistic timeframe. If you’re finding it tough to stay motivated throughout your course, they’ll be there to help keep you on track.

Academic support

Your experienced trainers are available to answer any questions you may have regarding the learning materials or assessments.

Your education manager can also provide you with advice and support regarding the overall course.

Student support

The Student Support team is your one-stop service centre for all student administrative issues – including enrolment, change of contact details, OpenSpaceX support, assessment results and certification.

You can access the Student Support team by email or phone

Work Placement Support

If your course contains work placement, the work placement support team can provide you with support, advice, and resources if you encounter difficulties in securing a workplace for your work placement.

You can access the work placement support team via your trainer and assessor or the student support team.

About Open Colleges

Our history and heritage

Open Colleges has been delivering quality education for over 125 years. During this time, we have honed our unique learning model to become one of Australia’s leaders in online learning.

We’ve achieved this by continuously evolving our approach to meet the needs of our learners by offering flexible, accessible, affordable and supportive courses.

We have helped over 450,000 people in the last decade alone gain the skills to launch, change or take the next step in their careers.

All of us at Open Colleges put the student at the centre of everything we do, whether that’s helping you find the right course, designing a new course, making improvements to our online campus or giving the support you need to reach your goals.

Commitment to quality

With Open Colleges you can:

  • Study nationally recognised qualifications
  • Choose from a wide variety online courses
  • Fit study around your family or work commitments
  • Enrol 365 days of the year
  • Find a payment option that works for you
  • Get academic and student support – online or over the phone
  • Join a community of thousands of like-minded students

Get in touch

Still got a question?

Call an Education Advisor on 1300 161 345 for more details about this course and the enrolment process.

It’s our priority to ensure you enrol in the right course so an Education Advisor will be in touch shortly to discuss your specific goals and what you want to achieve through studying online. They’ll clearly explain the course options that would suit you best and why they would work for you and talk you through how online learning with Open Colleges works.