Why study this course?

  • This course will take you from beginner to professional community service worker in a maximum of 12-months. You will get a solid education in the fundamentals of person-centred services and will graduate job ready. 
  • A structured work placement during your studies gives you practical experience in a real-world workplace where you can put your learning into practice and gain industry exposure. 
  • You will graduate with a nationally recognised qualification that you can use to gain work in several roles including: Residential support worker, Assistant Community Services Worker, Migrant Worker, Client Contact Officer, or Neighbourhood Centre Worker. 
  • Studying with Open Colleges is fully flexible. You don’t have to give up your job or sacrifice your lifestyle to study. You simply login to the online campus to access all your learning materials, whenever and wherever you like, and make your way through the course at a pace that suits you. 
  • You will be supported through your studies by a team of experienced Trainers and Assessors, who are on hand to answer any questions you have and provide feedback on your progress. 
Course number E1410
Qualification name CHC32015 Certificate III in Community Services
Course duration Self paced - maximum of 12 months
Recommended hours per week 24.0
Qualification level Certificate III
Delivery method Online with Work Placement (via OpenSpaceX)
Recognition Nationally Recognised Nationally Recognised Training
Assessments Activities, Multiple choice questions, Role plays, Workplace assessments, Written assessments
Awarded by Integrated Care & Management Training Pty Ltd (Provider number: 90197)

About the course

The industry

It is expected for there to be very strong growth in the Welfare Support (Community Services) sector over the next five years and is likely to reach 73,300 by 2025. 

Source: Australian Government Job Outlook (https://joboutlook.gov.au/) 

Who this course is for

This course is perfect for people with no experience in care work, but who would like to kick start a career in the Community Services Industry. 

You will build your knowledge from the ground up, equipping you with a solid set of entry level skills that you can use to launch your career when you graduate. 

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation as you may be eligible to enrol as an existing worker and may be able to complete your studies faster. 

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

Potential career outcomes

  • Assistant Community Services Worker
  • Client Contact Officer
  • Migrant Worker
  • Neighbourhood Centre Worker
  • Residential Support Worker

What you'll learn

During the course, you will learn how to: 

  • Work within a community development framework 
  • Provide individualised support 
  • Support independence and wellbeing 
  • Communicate and work in health or community services 
  • Follow safe work practices for direct client care 
  • Organise workplace information 
  • Manage personal stressors in the work environment 
  • Provide first point of contact 
  • Work with diverse people 
  • Respond to client needs 
  • Facilitate the interests and rights of clients 
  • Reflect on and improve own professional practice 

 

Learning materials

Your learning materials are access through our online platform OpenSpaceX. These learning materials include 

  • Learning content 
  • Media 
  • Additional resources 
  • Learning activities 
  • Self-checks 

RTO partnership information

This course is offered by Open Colleges on behalf of Integrated Care & Management Training (provider Number 90197)

Course trainers

Rosan Lal

Rosan Lal has worked in the Community Services sector for over 20 years. His experience includes working with international and local volunteers and students in numerous developing countries and has developed many innovative community services projects. In addition, Rosan has worked in the Disability sector. He holds a Diploma of Community Services, Diploma of Business and Leadership, Certificate IV Training and Assessment and is completing a Postgraduate Certificate in Project Management.
Currently Rosan is a Director of ACATA Australia, a not-for profit organisation that partners with Australian colleges and universities to deliver effective community services projects focusing on social development and change.

Rychelle Carmody

Rychelle worked as a Residential Youth Worker with high risk young people for many years. She currently works as a Youth Education Trainer, teaching work-related and personal development skills. Rychelle enjoys being able to make a difference in young people’s lives by giving them opportunities to learn new things. Rychelle is a Trainer and Assessor at a well-known RTO for all community services courses. She enjoys giving other people an insight into what it takes, and how rewarding it is, to be a worker in the community services sector. Rychelle is currently completing her Bachelor of Social Work with an interest in child and adolescent psychology.

Academic information

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements.

Module 1

  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement

Module 2

  • Operate within a community development framework
  • Distinguish between private and public issues arising in community development work
  • Work with groups to achieve community development outcomes

Module 3

  • Follow safe work practices for direct client care
  • Follow safe work practices for manual handling
  • Follow safe work practices for infection control
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices

Module 4

  • Collect and assess information
  • Organise information
  • Review information needs

Module 5

  • Develop strategies to manage personal stress
  • Implement stress management strategies
  • Evaluate stress reducing strategies

Module 6

  • Greet and observe people 
  • Follow organisational procedures to collect routine client information 
  • Identify priority of need 
  • Provide service information 

Module 7

  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups

Module 8

  • Establish an interpersonal relationship with the client
  • Identify the range of issues impacting on the client
  • Analyse information to determine course of action
  • Refer client to other services to provide additional support

Module 9

  • Determine support needs
  • Provide support services
  • Monitor support activities
  • Complete reporting and documentation

Module 10

  • Recognise and support individual differences
  • Promote independence
  • Support physical wellbeing
  • Support social, emotional and psychological wellbeing

Module 11

  • Facilitate the realisation of client interests, rights and needs
  • Advocate in accordance with client preferences and requests to optimise client outcomes
  • Provide ongoing support to clients
  • Support clients making a complaint
  • Review progress

Module 12

  • Reflect on own practice
  • Enhance own practice
  • Facilitate ongoing professional development

Assessment details

  • Activities
  • Multiple choice questions
  • Role plays
  • Workplace assessments
  • Written assessments

Recognition of Prior Learning

We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.

Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options. 

Course duration

The duration for the course is self paced - maximum of 12 months. As a self-paced online course, the time it will take you to complete is flexible and dependent on ability and time available.

Qualification awarded

Upon successful completion of this course you will receive a nationally recognised qualification CHC32015 Certificate III in Community Services by Integrated Care & Management Training Pty Ltd (Provider number: 90197).

Work placement

What is a work placement?

A work placement is the part of your course where you learn and are assessed in a place of work related to your course which has been approved by Open Colleges.

At your work placement, you'll get practical, hands on experience under the guidance of your supervisor. Your supervisor will be someone with involvement in industry, who can mentor you during your placement.

What are the benefits?

  • By undertaking a work placement you’ll get a chance to put the knowledge you’ve learned on your course into practice.
  • You’ll also develop practical, on-the-job skills and could make contacts that could help you find a job once you graduate.
  • Work placement is often the most rewarding part of a student’s course. Working face-to-face with clients and colleagues in your chosen field makes a huge difference to your career confidence.

How do I find a work placement?

You’ll need to find a work placement yourself and ensure it’s approved by Open Colleges. When looking for a suitable work placement host organisation, have a think about the following:

  • Are you already working or volunteering in the industry your course is related to? You could potentially do your work placement at your current place of work or have contacts that could recommend a suitable work place. Ask around!
  • If you’re entering a new industry, do some research and start thinking about organisations you could approach. We have plenty of resources available to help with approaching and finding a suitable work placement organisation.

Cost of work placement

All costs of work placement, including any placement fees charged by the host organisation (whether to the student or Open Colleges), cost of statutory checks and vaccinations, travel, accommodation, and uniforms are the responsibility of the student. These fees will vary and are dependent on your location within Australia.

  • Costs for statutory checks will range between $0 - $100 dependent on the type of check you select and your state.
  • Costs for vaccinations will very between practitioners, please refer to your GP for approximate costs.
  • Placement fees will vary, please discuss this with your intended host organisation for approximate costs.

Work placement hours

This course contains a minimum of 160 hours of work placement.

Host organisation

Work placement hours can be done part time or as a block, depending on the host organisation's requirements and availability. You will not achieve any units of competency unless you have completed your work placement hours.

You will need to undertake your work placement in an organisation involved in professional community services, such as residential facilities, group homes, respite care services, and community support settings. The specific requirements of the workplace are outlined in the Workplace Assessment Guide which can be found in OpenSpaceX.

Open Colleges will need to ascertain whether the workplace you have chosen is appropriate before you commence your work placement hours.

Immunisations

Please note that your host organisation may require you to provide an up to immunisation history to verify current and active immunisations prior to the commencement of your work placement. Open Colleges has no control over this requirement so if you are unable to provide this, you will need to discuss this with your intended Host Organisation.

It should also be noted that some immunisations such as Hepatitis B need multiple injections to be administered over a specific time period before you are deemed immune. It is important that you consult with your GP as soon as possible to avoid delays in starting your work placement.

Supervisor requirements

The workplace supervisor will need to have

  • Hold a Certificate III in Community Services qualification or equivalent
  • At least 1 years' industry experience.

Recommendation

Open Colleges recommends that you consider the work placement options and any associated costs in your local area prior to enrolling in this course.

Requirements

There are a number of statutory checks that may be required by workplaces, such as a

  • National Police Check,
  • NDIS Worker Screening
  • Working with Children Check (or state equivalent),
  • Occupational Assessment
  • Screening and vaccination against infectious disease including COVID-19, and
  • Signing of Codes of Conduct and Confidentiality Agreements
  • First Aid Certificate.

In addition, individual workplaces may impose additional requirements on students undertaking work placement. You will be responsible for the costs of any such checks or requirements.

Whilst it is not a requirement to hold a current First Aid Certificate to undertake work placement in the disability services industry, workplaces have the right to request this.

More information can be found in the Workplace Assessment Guide.

 

Requirements

Entry Requirements

There are no mandated education entry requirements for this qualification as per the CHC Community Services Training Package.

Students must be 18 years of age to enrol in this course

It is also recommended that students

  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend technical terms and communicate effectively through email. These skills are equivalent to those that would be required to successfully complete year 12.
  • Access to a modern computer with high speed internet.
  • Basic computing skills including the ability to make a short video

Minimum age

You will need to be at least 18 years old.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Payment options

Pay in Full

You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).

Pay 50% & Payment Plan Combo

You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan.  When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).

Payment Plan

You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Zip Money Payment Plan

If you need a little more flexibility with your finances and would like to pay off your course fees over a longer period of time, we can assist by organising Zip Money to pay your course fees directly to us on your behalf, and you pay this loan back to Zip Money over an agreed period of time. Zip Money provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you’re enrolling into) to suit your lifestyle, giving you more flexibility than ever before.

BPAY®

With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from - whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more. 

BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.

Studying online with Open Colleges

Flexibility - study at your own pace

When you study online with Open Colleges you’re in control.

You can choose to complete your course quickly, or keep to a steady pace. Learning is fully flexible so you can fit your everyday commitments around your studies.

Everything you need to study is online so you can study wherever you like – but that doesn’t mean you’re on your own.

OpenSpaceX is our online learning platform. It’s where you’ll go to access your learning materials, contact your expert trainers and assessors and upload your assessments.

Your online community

What is OpenSpaceX?

Open Colleges offers you a custom-designed online-learning platform called OpenSpaceX.

Your learning platform is the heart of your study experience. This is where you'll navigate through your course materials, contact your trainers and assessors, and connect with other online students.

How to get support

Learning Support

The learning support team will be with you every step of the way, from enrolment to graduation. They’re here to help you get the most out of your online course. They can assist by providing non-academic support - like helping you craft an achievable study plan so that you can graduate in a realistic timeframe. If you’re finding it tough to stay motivated throughout your course, they’ll be there to help keep you on track.

Academic support

Your experienced trainers are available to answer any questions you may have regarding the learning materials or assessments.

Your education manager can also provide you with advice and support regarding the overall course.

Student support

The Student Support team is your one-stop service centre for all student administrative issues – including enrolment, change of contact details, OpenSpaceX support, assessment results and certification.

You can access the Student Support team by email or phone

Work Placement Support

If your course contains work placement, the work placement support team can provide you with support, advice, and resources if you encounter difficulties in securing a workplace for your work placement.

You can access the work placement support team via your trainer and assessor or the student support team.

About Open Colleges

Our history and heritage

Open Colleges has been delivering quality education for over 125 years. During this time, we have honed our unique learning model to become one of Australia’s leaders in online learning.

We’ve achieved this by continuously evolving our approach to meet the needs of our learners by offering flexible, accessible, affordable and supportive courses.

We have helped over 450,000 people in the last decade alone gain the skills to launch, change or take the next step in their careers.

All of us at Open Colleges put the student at the centre of everything we do, whether that’s helping you find the right course, designing a new course, making improvements to our online campus or giving the support you need to reach your goals.

Commitment to quality

With Open Colleges you can:

  • Study nationally recognised qualifications
  • Choose from a wide variety online courses
  • Fit study around your family or work commitments
  • Enrol 365 days of the year
  • Find a payment option that works for you
  • Get academic and student support – online or over the phone
  • Join a community of thousands of like-minded students

Get in touch

Still got a question?

Call an Education Advisor on 0800 737 720 for more details about this course and the enrolment process.

It’s our priority to ensure you enrol in the right course so an Education Advisor will be in touch shortly to discuss your specific goals and what you want to achieve through studying online. They’ll clearly explain the course options that would suit you best and why they would work for you and talk you through how online learning with Open Colleges works.