The BSB50420 Diploma of Leadership and Management has been designed to turn you into a professional manager, working to inspire, motivate and get the very best out of employees, while at the same time meeting and exceeding business expectations. 

Why study this course?

  • This course will help you further develop your skills and abilities as a leader and performance manager. 
  • You’ll learn practical, relevant skills that are transferrable across many businesses and industries, including how to lead a team with skill, motivation, confidence, and competence, allowing you to get the best from your employees while meeting business needs. 
  • This course will give you the skills to stay abreast of, drive, and adapt to change. 
  • When you complete your first module, you will receive a 12-month affiliate membership with the Institute of Managers and Leaders, which will give you access to a range of benefits, such as access to e-newsletters, blogs, events, and online resources. IML is a key industry membership organisation for managers at a variety of levels.
Course number E1382
Qualification name BSB50420 Diploma of Leadership and Management
Course duration Self paced - maximum of 24 months
Recommended hours per week 17.5
Qualification level Diploma
Delivery method Online
Recognition Nationally Recognised Nationally Recognised Training
Assessments Multiple choice Quiz, Projects, Role plays, Video, Written assessments
Awarded by Open Colleges Pty Ltd (Provider number: 90796)

About the course

The industry

The business and management industry is one of the largest service industries in Australia. In fact, the outlook until 2025 is for over 98,000 new management roles to be added to the industry. This will mean new jobs and career opportunities for qualified managers with the skills to lead teams large and small. 

Source: Australian Government Job Outlook ( 

Who this course is for

This course is perfect for people looking to take the next step in their career and move into management. It is also ideal for those already in management positions who are looking to upgrade their skills and become better leaders and managers. 

If you are an existing worker or have experience in the related industry, please inform our enrolment consultants during your enrolment conversation. You may be eligible to enrol as an existing worker and complete your studies faster. Please note - limitations do apply.

Potential career outcomes

  • Business Development Manager
  • Business Manager
  • Corporate Services Manager
  • Distribution Centre Manager
  • Information Services Manager
  • Legal Practice Manager
  • Manager (including area or sales)
  • Office Manager
  • Operations Manager
  • Production Manager
  • Public Sector Manager
  • Senior Manager (Public Sector)
  • Transport Manager
  • Warehouse Manager

What you'll learn

During your studies you will learn how to: 

  • Manage business operational plans 
  • Use emotional intelligence to understand team members, including how to work and relate to them more effectively.
  • Use emotional intelligence to resolve conflicts and bring out the best in your team  
  • Use communication skills to influence the business environment and develop critical thinking in others  
  • Lead and manage effective workplace relations and manage team effectiveness 
  • Manage meetings and business risks 
  • Undertake project work and  how to establish innovative work environments 
  • Manage people performance, including personal and professional development 

Learning materials

Learning materials are accessed through our online platform, OpenSpace. These learning materials include: 

  • Learning content 
  • Media 
  • Additional resources 
  • Practice activities 
  • Self-checks 

Course trainers

Chris Jones

Chris holds a Diploma of Leadership and Management, has almost 15 years experience in this field and is a Director of two private companies. He is an inspirational leader who tells stories that inspire action while at the same time is grounded in financial information that levers the business. Respected as a credible voice in decision making, finding strategic financing partners, and establishing governance boundaries, Chris earns a seat at the table wherever he serves. Chris has been in education for over 6 years, working with domestic students. He is passionate about education and thrives on empowering others to succeed.

Rosalie Pellew

Rosalie Pellew has over 30 years' experience in customer engagement; workplace training and assessment; facilitating adult education; leading and coaching customer contact teams; and supporting on-line learning students.

Rosalie’s experience spans various industries from retail and telecommunications to food production. Rosalie has been in Vocational Education and Training (VET) sector for over 14 years.

Pursuing her passion for adult education, Rosalie refocused into student services to assist students through their learning journey and beyond to training and assessing. She holds a Certificate IV in Training & Assessment, Diplomas in Teaching, Adult Education, Business Administration, Business and Leadership & Management.

Academic information

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements.

Module 1

  • Establish operational plan 
  • Manage resource acquisition 
  • Monitor and review operational performance 

Module 2

  • Identify communication requirements 
  • Negotiate to achieve agreed outcome 
  • Participate in and lead meetings 
  • Make presentations 

Module 3

  • Prepare to develop emotional intelligence 
  • Develop emotional intelligence 
  • Promote development of emotional intelligence in others 

Module 4

  • Assess individual and team critical and creative thinking skills 
  • Establish an environment that encourages the application of critical and creative thinking 
  • Monitor and improve thinking practices

Module 5

  • Establish effective workplace relationship processes 
  • Manage effective workplace relationships 
  • Review management of workplace relationships  

Module 6

  • Establish team performance plan 
  • Develop and facilitate team cohesion 
  • Facilitate teamwork 
  • Liaise with stakeholders 

Module 7

  • Prepare for meetings 
  • Conduct meetings 
  • Follow up meetings 

Module 8

  • Establish risk context 
  • Identify risks 
  • Analyse risks 
  • Select and implement treatments  

Module 9

  • Establish project parameters
  • Develop project plan
  • Administer and monitor project
  • Finalise and review project

Module 10

  • Establish work practices 
  • Create an innovative environment 
  • Implement innovative work environment 
  • Share and evaluate innovative ideas and work environment

Module 11

  • Allocate work 
  • Assess performance 
  • Provide feedback 
  • Manage follow up 

Module 12

  • Manage work goal development 
  • Facilitate achievement of work priorities 
  • Develop and maintain professional competence

Assessment details

  • Multiple choice Quiz
  • Projects
  • Role plays
  • Video
  • Written assessments

Recognition of Prior Learning

We understand that you may already have many skills and areas of expertise that you have obtained in different ways and these are recognised through our Recognition of Prior Learning (RPL) process.

Our Credit Transfer & Recognition of Prior Learning Policy, available in the Key Student Information section of our website, provides more information about our RPL process. Alternatively, you can contact an Enrolment Consultant to discuss your RPL options. 

Course duration

The duration for the course is self paced - maximum of 24 months. As a self-paced online course, the time it will take you to complete is flexible and dependent on ability and time available.


Entry Requirements

There are no mandated education entry requirements for this qualification, per the BSB Business Services Training Package. 

There are no mandatory Open Colleges entry requirements. 

Recommended Local Entry Requirements 

  • Are 18 years old (note students under 18 will need permission from a parent or guardian to enrol) 
  • Have language, literacy and numeracy skills that ensure the ability to read and comprehend complex information.  
  • Have completed a qualification at Certificate IV level or higher, or 
  • Achieve an ACSF Level 4 
  • Access to a modern computer with high-speed internet. 
  • Access to Microsoft office or equivalent 
  • Basic computing skills including the ability to make a short video. 

Minimum age

You will need to be at least 18 years old.

Physical requirements

You’ll be required to operate office equipment and resources including telephone, photocopier, scanner and printer in a safe environment that includes an ergonomically sound computer workstation.

Equipment and tools

This course includes a requirement to record video and/ or audio roleplays.  These will require participation by 1-2 other people sourced by you. 

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Payment options

Pay in Full

You can choose to pay your course fees in full upon enrolment and benefit from a 10% discount (unless otherwise advertised).

Pay 50% & Payment Plan Combo

You can also choose to pay 50% of your total course fees upon enrolment and the balance on a Payment Plan.  When you do, you’ll benefit from 50% of the standard Pay in Full discount (unless otherwise advertised).

Payment Plan

You can choose to pay for your course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Zip Money Payment Plan

If you need a little more flexibility with your finances and would like to pay off your course fees over a longer period of time, we can assist by organising Zip Money to pay your course fees directly to us on your behalf, and you pay this loan back to Zip Money over an agreed period of time. Zip Money provides you flexible options of selecting a 24, 36 or 48 months interest-free, payment plan (dependant on which course you’re enrolling into) to suit your lifestyle, giving you more flexibility than ever before.


With BPAY®, you’re able to pay quickly and securely, 24/7 through your internet, mobile or phone banking service. You can choose when, how much and from which account to pay from - whatever works for you. BPAY® is only available when paying in full. Call an Enrolment Consultant to find out more. 

BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY® is right for you by reading the terms and conditions available from your Financial Institution.

Studying online with Open Colleges

Flexibility - study at your own pace

When you study online with Open Colleges you’re in control.

You can choose to complete your course quickly, or keep to a steady pace. Learning is fully flexible so you can fit your everyday commitments around your studies.

Everything you need to study is online so you can study wherever you like – but that doesn’t mean you’re on your own.

OpenSpace is our online learning platform. It’s where you’ll go to access your learning materials, contact your expert trainers and assessors and upload your assessments.


Your online community

What is OpenSpace?

Open Colleges offers you a custom-designed online-learning platform called OpenSpace.

Your learning platform is the heart of your study experience. This is where you'll navigate through your course materials, contact your trainers and assessors, and connect with other online students.



What can you do in OpenSpace?

OpenSpace provides you with a secure, interactive learning environment that allows you to access a wealth of learning resources. In OpenSpace you can:

  • Access all your course materials, including videos and other digital resources
  • Complete the learning activities related to your course
  • Get the latest news about Open Colleges and your course
  • Connect with your Trainers and Assessors
  • Access extensive online libraries for research
  • Upload your assessments, view feedback, and access your grades 
  • Get to know your fellow students by posting in the course forums, and find a 'Study Buddy'

It’s just like a real campus – but it’s available anywhere and anytime.

How to get support

Learning Support

The Learning Support team will be with you every step of the way, from enrolment to graduation. They are here to help you get the most out of your online course. They can assist by providing non-academic support - like helping you craft an achievable study plan so that you can graduate in a realistic timeframe. If you’re finding it tough to stay motivated throughout your course, they’ll be there to help keep you on track.

Academic support

Your experienced trainers are available in OpenSpace to answer any questions you may have regarding the learning materials or assessments.

Your training operations manager can also provide you with advice and support regarding the overall course. 

Student support

The student support team is your one-stop service centre for all student administrative issues – including enrolment, change of contact details, OpenSpace support, assessment results and certification.

You can access the student support team in OpenSpace or by email or phone

Work Placement Support

If your course contains work placement, the work placement support team can provide you with support, advice and resources if you encounter difficulties in securing a workplace for your work placement.

You can access the work placement support team via your trainer and assessor or the student support team.

About Open Colleges

Our history and heritage

Open Colleges has been delivering quality education for over 125 years. During this time, we have honed our unique learning model to become one of Australia’s leaders in online learning.

We’ve achieved this by continuously evolving our approach to meet the needs of our learners by offering flexible, accessible, affordable and supportive courses.

We have helped over 450,000 people in the last decade alone gain the skills to launch, change or take the next step in their careers.

All of us at Open Colleges put the student at the centre of everything we do, whether that’s helping you find the right course, designing a new course, making improvements to our online campus or giving the support you need to reach your goals.

Commitment to quality

With Open Colleges you can:

  • Study nationally recognised qualifications
  • Choose from a wide variety online courses
  • Fit study around your family or work commitments
  • Enrol 365 days of the year
  • Find a payment option that works for you
  • Get academic and student support – online or over the phone
  • Join a community of thousands of like-minded students

Get in touch

Still got a question?

Call an Education Advisor on 1300 161 345 for more details about this course and the enrolment process.

It’s our priority to ensure you enrol in the right course so an Education Advisor will be in touch shortly to discuss your specific goals and what you want to achieve through studying online. They’ll clearly explain the course options that would suit you best and why they would work for you and talk you through how online learning with Open Colleges works.