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Employment Outlook

Tour Operations

A Tour Operator, sometimes called a Tour Desk Consultant, is a person who helps individuals make the best available travel arrangements on behalf of a company or tour operator. They are responsible for booking flights, Visas, transfers, accommodation and dealing with all payment. The may also be responsible for maintaining relationships with regular customers.


Average wage for

Employment Levels

There are currently 23 000 people employed as Tour Operations in Australia. According to the Department of Employment over the next 5 years (up until the year 2018) the demand for this profession will remain consistent.

Employment by State

The majority of Tour Operators are employed within QLD. There are a higher proportion of Tour Operators in VIC and NSW than the average for all occupations, while the population in SA, TAS, NT and ACT is close to the national average.

Gender Split

This is a female dominated industry. 51.9% of people who work in tour operations are female and 48.1% are male.

Age Brackets

The median age for Tour Operators is 30 years. Tour Operators are 10 years younger than the average age for all occupations.

Hours Worked

Tour Operators work an average of 39 hours a week. This is 1.1 hours less per week than the average for all occupations.

Education Level

The majority of workers employed in this profession have at least a Year 12 qualification. 38.6% of Tour Operators have a qualification that is Certificate III or higher while 34.5% have a qualification that is Year 12 or lower.

Tour Operations Duties & Tasks

  • Determining clients' requirements for travel, accommodation and special interests
  • Suggesting itineraries based on available travel routes and cost, availability and convenience of transport
  • Making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
  • Notifying clients of travel dates, baggage limits, and medical and visa requirements
  • Providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
  • Assisting with travel clearances
  • Collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
  • Providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
  • Answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
  • Providing literature and information on local and interstate tours and places of interest
  • Discussing transport availability and cost
  • May work in a call centre



*The information provided on this page is from the Department of Employment’s Job Outlook website. All salary ranges are from Payscale. Where jobs are not exact matches, job areas have been used. This information is to be used as a guide only.