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Employment Outlook

Reservations Manager

A Reservations Manager is a person who helps individuals make the best available travel arrangements or bookings on behalf of a company, hotel or tour operator.


Average wage for

Employment Levels

Around 23,900 people are currently employed as Reservations Managers in Australia. This is set to increase slightly to 27,700 people by 2019, according to the Department of Employment.

Employment by State

36% of all Reservations Managers are employed in NSW. The area with the lowest number of Reservations Managers is ACT, with only 0.3%.

Gender Split

This is a very female dominated industry with 20.5% of Reservations Managers being male and 79.5% female.

Age Brackets

The most popular age for people working as Reservations Managers is 25-34 years old, with 31.9%. A small percentage (6.4%) of people get into this career path older, aged 60-64. There is also a number of people who enjoy a career as Reservations Managers, with 13.1% aged 45-54.

Hours Worked

Reservations Managers work an average of 41 hours a week which is 0.1 hours higher than the average for all occupations.

Education Level

The majority of Reservations Managers have a Advanced Diploma/Diploma qualification (28.3%) or are at a Certificate III/IV level (20.2%). 75.7% of people have a Cert III or higher, whilst 24.3% have a qualification which is Year 12 or lower.

Reservations Manager Duties & Tasks

  • Responsible for assisting customers with travel arrangements
  • Booking hotels rooms and organising rooms keys and cards
  • Maintain a high level of customer service, solving problems at short notice
  • Maintain client and customer relationships
  • Ascertain and understand individual client travel requirements

Professional Associations & Groups



*The information provided on this page is from the Department of Employment’s Job Outlook website. All salary ranges are from Payscale. Where jobs are not exact matches, job areas have been used. This information is to be used as a guide only.