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Employment Outlook

Reservation Sales Agent

A Reservation Sales Agent, also called a Tour Desk Consultant, is a person who helps individuals make the best available travel arrangements on behalf of a company or tour operator. They are responsible for booking either flights, Visas, transfers, accommodation and dealing with all payment.


Average wage for

Employment Levels

Around 23,900 people are currently employed as Reservation Sales Agents in Australia. This is set to increase slightly to 27,700 people by 2019, according to the Department of Employment.

Employment by State

36% of all Reservation Sales Agents are employed in NSW. The area with the lowest number of Reservation Sales Agents is ACT, with only 0.3%.

Gender Split

This is a very female dominated industry with 20.5% of Reservation Sales Agents being male and 79.5% female.

Age Brackets

The most popular age for people working as Reservation Sales Agents is 25-34 years old, with 31.9%. A small percentage (6.4%) of people get into this career path older, aged 60-64. There is also a number of people who enjoy a career as Reservation Sales Agents, with 13.1% aged 45-54.

Hours Worked

Reservation Sales Agents work an average of 41 hours a week which is 0.1 hours higher than the average for all occupations.

Education Level

The majority of Reservation Sales Agents have a Advanced Diploma/Diploma qualification (28.3%) or are at a Certificate III/IV level (20.2%). 75.7% of people have a Cert III or higher, whilst 24.3% have a qualification which is Year 12 or lower.

Reservation Sales Agent Duties & Tasks

  • Determining clients' requirements for travel, accommodation and special interests
  • Suggesting itineraries based on available travel routes and cost, availability and convenience of transport
  • Making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
  • Notifying clients of travel dates, baggage limits, and medical and visa requirements
  • Providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
  • Assisting with travel clearances
  • Collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
  • Providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
  • Answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
  • Providing literature and information on local and interstate tours and places of interest
  • Discussing transport availability and cost
  • May work in a call centre



*The information provided on this page is from the Department of Employment’s Job Outlook website. All salary ranges are from Payscale. Where jobs are not exact matches, job areas have been used. This information is to be used as a guide only.