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Employment Outlook

Cruise Consultant

A Cruise Consultant is a person who helps individuals make the best available travel arrangements when booking a cruise. They are responsible for booking flights, transfers and boat accommodation. The may also be responsible for maintaining relationships with external agencies to obtain better deals.


Average wage for

Employment Levels

Around 23,900 people are currently employed as Cruise Consultants in Australia. This is set to increase slightly to 27,700 people by 2019, according to the Department of Employment.

Employment by State

36% of all Cruise Consultants are employed in NSW. The area with the lowest number of Cruise Consultants is ACT, with only 0.3%.

Gender Split

This is a very female dominated industry with 20.5% of Cruise Consultants being male and 79.5% female.

Age Brackets

The most popular age for people working as Cruise Consultants is 25-34 years old, with 31.9%. A small percentage (6.4%) of people get into this career path older, aged 60-64. There is also a number of people who enjoy a career as Cruise Consultants, with 13.1% aged 45-54.

Hours Worked

Cruise Consultants work an average of 41 hours a week which is 0.1 hours higher than the average for all occupations.

Education Level

The majority of Cruise Consultants have a Advanced Diploma/Diploma qualification (28.3%) or are at a Certificate III/IV level (20.2%). 75.7% of people have a Cert III or higher, whilst 24.3% have a qualification which is Year 12 or lower.

Cruise Consultant Duties & Tasks

  • Determining clients' requirements for travel, accommodation and special interests
  • Suggesting itineraries based on available travel routes and cost, availability and convenience of transport
  • Making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
  • Notifying clients of travel dates, baggage limits, and medical and visa requirements
  • Providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
  • Assisting with travel clearances
  • Collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
  • Providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
  • Answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
  • Providing literature and information on local and interstate tours and places of interest
  • Discussing transport availability and cost
  • May work in a call centre



*The information provided on this page is from the Department of Employment’s Job Outlook website. All salary ranges are from Payscale. Where jobs are not exact matches, job areas have been used. This information is to be used as a guide only.