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Employment Outlook


A Concierge helps individuals with their bags and welcomes customers to hotels. They are also known for sourcing hard to get tickets and items.


Average wage for

Employment Levels

Around 7,700 people are currently employed as Concierges in Australia. This is set to increase slightly to 7,700 people by 2019, according to the Department of Employment.

Employment by State

31.7% of all Concierges are employed in QLD. The area with the lowest number of Concierges is TAS, with only 2.2%.

Gender Split

This is a very female dominated industry with 35.4% of Concierges being male and 64.6% female.

Age Brackets

The most popular age for people working as Concierges is 25-34 years old, with 36.3%. A small percentage (4.5%) of people get into this career path older, aged 65 and over. There is also a number of people who enjoy a career as Concierges, with 10.9% aged 20-24.

Hours Worked

Concierges work an average of 39.5 hours a week which is 1.4 hours lower than the average for all occupations.

Education Level

The majority of Concierges have a Year 12 qualification (34%) or are at a Certificate III/IV level (26%). 66% of people have a Cert III or higher, whilst 34% have a qualification which is Year 12 or lower.

Concierge Duties & Tasks

  • Responsible for assisting customers with travel arrangements
  • Organise car hire or transfers for a company or clients
  • Maintain a high level of customer service, solving problems at short notice
  • Maintain client and customer relationships
  • Ascertain and understand individual client travel requirements

Professional Associations & Groups



*The information provided on this page is from the Department of Employment’s Job Outlook website. All salary ranges are from Payscale. Where jobs are not exact matches, job areas have been used. This information is to be used as a guide only.