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Employment Outlook

Telephone Counsellor

A Telephone Counsellor provides help, support and advice to clients via a telephone service. This can be to a range of different people, of varying ages, helping them to work through any issues they may have.


Average wage for

Employment Levels

Around 19,200 people are currently employed as Telephone Counsellors in Australia. This is set to increase slightly to 21,300 people by 2019, according to the Department of Employment.

Employment by State

33.6% of all Telephone Counsellors are employed in NSW. The area with the lowest number of Telephone Counsellors is ACT, with only 1.7%.

Gender Split

This is a very female dominated industry with 24.6% of Telephone Counsellors being male and 75.4% female.

Age Brackets

The most popular age for people working as Telephone Counsellors is 25-34 years old, with 22.7%. A small percentage (6%) of people get into this career path older, aged 65 and over. There is also a number of people who enjoy a career as Telephone Counsellors, with 13.9% aged 55-59.

Hours Worked

Telephone Counsellors work an average of 37.4 hours a week which is 3.5 hours lower than the average for all occupations.

Education Level

The majority of Telephone Counsellors have a Post Graduate/ Graduate Diploma or Graduate Certificate qualification (57%) or are at a Bachelor Degree level (24.7%). 90.8% of people have a Cert III or higher, whilst 9.2% have a qualification which is Year 12 or lower.

Telephone Counsellor Duties & Tasks

  • Talk with clients and discuss their issues or worries
  • Set goals for client to work towards
  • Help client to maintain their goals on an ongoing basis
  • Administration work, keeping notes on each client and conversation



*The information provided on this page is from the Department of Employment’s Job Outlook website. All salary ranges are from Payscale. Where jobs are not exact matches, job areas have been used. This information is to be used as a guide only.