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Employment Outlook

General Clerk

General Office Clerks perform a variety of administrative tasks, including answering telephones, typing or word processing, data entry, making copies of documents, and maintaining records.


Average wage for

Employment Levels

Around 252,100 people are currently employed as General Clerks in Australia. This is set to increase to 327,700 people by 2019, according to the Department of Employment.

Employment by State

31.3% of all General Clerks are employed in NSW. The area with the lowest number of General Clerks is NT, with only 1.4%.

Gender Split

This is a very female dominated industry with 15% of General Clerks being male and 85% female.

Age Brackets

The most popular age for people working as General Clerks is 45-54 years old, with 25%. A small percentage (6.5%) of people get into this career path older, aged 60-64. There is also a number of people who enjoy a career as General Clerks, with 10.1% aged 20-24.

Hours Worked

General Clerks work an average of 36.4 hours a week which is 4.5 hours lower than the average for all occupations.

Education Level

The majority of General Clerks have a Year 12 qualification (26.6%) or are at a Years 11 & 10 level (23.5%). 49% of people have a Cert III or higher, whilst 51% have a qualification which is Year 12 or lower.

General Clerk Duties & Tasks

  • Recording, preparing, sorting, classifying and filing information
  • Sorting, opening and sending mail
  • Photocopying and faxing documents
  • Preparing reports of a routine nature
  • Recording issue of equipment to staff
  • Receiving letters and telephone messages
  • Transcribing information onto computers, and proofreading and correcting copy
  • May provide customers with information about services
  • May perform receptionist duties



*The information provided on this page is from the Department of Employment’s Job Outlook website. All salary ranges are from Payscale. Where jobs are not exact matches, job areas have been used. This information is to be used as a guide only.