Open Colleges

Why a Certificate in Retail is so valuable – New Course Launch!

by Lisa Matlin
Posted: November 13, 2022

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At Open Colleges, we've just launched the popular and nationally recognised SIR30216 Certificate III in Retail. This course is ideal for students, anyone looking to get back into the workforce, or even those looking for a career change.
Plus, in a world full of uncertainty, it’s important to have work skills to fall back on. Our SIR30216 Certificate III in Retail provides the valuable core skills and knowledge needed to work in a diverse range of retail settings.

Keep reading to find out more!

Why study the SIR30216 Certificate III Retail?

If there is one thing the pandemic taught is, it’s how important our service workers are. When many of us were stood down from work, our service workers kept Australia running and provided desperately needed services we used to take for granted. The number of checkout operators and cashiers grew very strongly  over the past 5 years, and is expected to continue growing.

So, if you’re looking for a stable industry, look no further than retail. One qualification unlocks diverse career opportunities, and it looks impressive on your resume. There are no qualification entry requirements to this course so it’s perfect for students, and those with no experience is sales.

The SIR30216 Certificate III provides you with the skills and knowledge to engage the customer, maintain daily store operations and deliver on organisational expectations. Plus, it will give you the confidence to walk into a new and diverse career.

How long does the course take?

This course will take you from beginner to professional retail worker in a maximum of 12-months. You will get a solid education in the fundamentals of retail services and will graduate job ready.

A structured work placement during your studies gives you practical experience in a real-world workplace where you can put your learning into practice and gain industry exposure.

What are some potential career outcomes after studying this course?

Upon completion of this course, you will graduate with a nationally recognised qualification that you can use to gain work in several roles including: Sales Team Leader (Retail), Customer Service Representative, Retail Supervisor, Cashier, Sales Assistant, Team Leader, Retail Assistant.

What will I learn in this course?

During the course, you will learn how to:

  • Build customer relationships and loyalty
  • Engage the customer
  • Sell to the retail customer
  • Assist with customer difficulties
  • Organise and maintain the store environment
  • Work with diverse people
  • Work effectively in a team
  • Work effectively in a service environment
  • Advise on products and services
  • Purchase goods and services
  • Identify and respond to security risks
  • Contribute to workplace health and safety
  • Maintain personal health and wellbeing


Begin a career in retail and enjoy the job stability. For more information, please contact our friendly Enrolment Consultants.


Lisa Matlin

Lisa Matlin is the Content and Copywriter Specialist for Open Colleges. She’s worked as a freelance writer, proofreader, and is signed to a literary agency as an author. When Lisa isn’t writing for OC, she’s probably reading, or patting other people’s dogs.

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