Open Colleges

Why a Certificate in Retail is so valuable

by Lisa Matlin
Posted: May 05, 2022

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We’re about to launch the popular and nationally recognised SIR30216 Certificate III in Retail. This course is ideal for students, anyone looking to get back into the workforce, or even those looking for a career change. Plus, in a world full of uncertainty, it’s important to have work skills to fall back on. The SIR30216 Certificate III in Retail provides the valuable core skills and knowledge needed to work in a diverse range of retail settings.

Keep reading to find out more!

Why study the SIR30216 Certificate III in Retail?

If there is one thing the pandemic taught is, it’s how important our service workers are. When many of us were stood down from work, our service workers kept Australia running and provided desperately needed services we used to take for granted. The number of checkout operators and cashiers grew very strongly over the past 5 years, and is expected to continue growing.

There are no qualification entry requirements to this course so it’s perfect for students, and those with no experience is sales. The SIR30216 Certificate III provides you with the skills and knowledge to engage the customer, maintain daily store operations and deliver on organisational expectations. Plus, it will give you the confidence to walk into a new and diverse career.

A closer look at the Retail industry and why workers are needed

The Australian retail industry, which is one of the key contributors to the country’s economy, accounted for approximately AUD 329.6 billion in 2019, which was around AUD 9 billion more than the value it recorded in the previous year.

So, if you’re looking for a stable industry, look no further than retail. One qualification unlocks diverse career opportunities, plus it looks impressive on your resume and might give you the edge over your competition. 

What skills will I learn in this course?

In this course, you will learn how to: build customer relationships and loyalty, work effectively in a team and service environment, identify and respond to security risks, and how to contribute to workplace health and safety. You will also learn strong customer-service skills, communication and interpersonal skills, and critical thinking and problem solving skills.

What career opportunities will this course unlock?

With this course, you may work as a: frontline sales assistant, customer service representative, shop assistant, retail supervisor, merchandise coordinator and sales supervisor. 

This course also provides you with strong pathways to continue your study and enhance your career opportunities. 

Is this course all online?

This course is a mix of online learning and 120 hours of work placement. The work placement will give you practical experience in a real-world workplace. You will put your learning into practice and gain valuable industry exposure so you feel confident when it comes time to launch your career in retail. 

Enrol in the SIR30216 Certificate III Retail, and graduate with a nationally recognised qualification that you can use to gain work in the stable Retail industry.

If you have any questions, feel free to contact us. We also offer live chat if you don't feel like talking on the phone.


Lisa Matlin

Lisa Matlin is the Content and Copywriter Specialist for Open Colleges. She’s worked as a freelance writer, proofreader, and is signed to a literary agency as an author. When Lisa isn’t writing for OC, she’s probably reading, or patting other people’s dogs.

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