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Skills for modern business admin professionals

by Elizabeth Harmon
Posted: January 28, 2020

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Administration professionals play a vital role in businesses and subsequently, the number of trained workers who are employed in this profession is staying strong. Administration roles are found across many different industries and you can be exposed to a broad range of departments.

You could join the workplace as an Office Manager, Personal Assistant, Receptionist, Project Assistant, Customer Service Officer or Administration Assistant, with each offering an interesting and unique experience. Your role will be fast-paced and can vary hugely from one day to the next. For instance, you may be required to help prepare reports, monitor project progress, schedule meetings, complete important documentation, deal with general enquiries and much more.

If you’re ready to take the next steps and become a business admin professional, you’ll first need to establish whether you have the right skills. Read this article to discover the key skills you need and what you can do to develop them.

5 vital skills for admin jobs

The skills you need as an admin professional will vary depending on your specific role and the industry you choose to work in.

However, here are some transferable skills that all admin professionals will benefit from having:

1) Organisational skills: 
You’ll be responsible for carrying out a variety of tasks, so you must have good organisational skills. This can include keeping documents and systems organised, organising meetings, arranging business travel and more. You’ll need to be able to manage your own time and schedule effectively, as well as be able to set priorities and meet deadlines.

2) Communication skills: 
You’ll find yourself working with a variety of people, from senior managers and even customers, so effective communication is a must. This includes written communication so you can deal with correspondence, verbal communication so you can answer calls and speak clearly in meetings, as well as listening skills to be able to take in and follow instructions carefully.

3) IT skills:
You’ll need to have a good understanding of all Microsoft Office programs, such as Excel, Word and PowerPoint. You may be expected to use various other online tools too, such as Slack, Skype and Dropbox, as well as more advanced, specialist systems. You must be comfortable using new technologies and be willing to adapt to any future technological developments.

4) Business administration skills:
It’s important that you have a good understanding of a broad range of core business and administrative functions. This knowledge should include financial reporting, operations management, complex business documentation, project management and information systems.

5) Passion for learning:
It’s inevitable that your role, the business processes as well as technology will develop over time. It’s vital that you have a passion for learning and can adapt to future changes. This will ensure you stay up-to-date and provide continued value to your employer.

How to improve your administrative skills?

If you’re planning on changing career and want to become a business administration professional, by developing your transferable and administrative skills, you can stand out from the crowd. Training can also give you the confidence you need to help push your career forward.

If you already work in business administration, building on your current skill set will help you to become an indispensable business asset. This can help pave the way for potential salary increases and even future career advancement opportunities.

Through Open Colleges, you’ll find several nationally recognised qualifications in business administration, such as BSB30415 Certificate III in Business Administration and BSB40515 Certificate IV in Business Administration. If you’re interested in specialising in areas such as Human Resources or Legal, there are also courses available to suit you.

Get the qualifications you need to take your career to the next level by enrolling on an online Business Administration course from Open Colleges.


Elizabeth Harmon

Elizabethis an experienced Freelance Social Media Consultant based in the south of England. She works with a growing number of clients all around the world, showing businesses how to use social media more effectively and helping them to get the maximum benefit from it.

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