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7 qualities of a great manager

by Jessica Hamilton

Managers have the power to make or break an organisation. A great manager can contribute to a company’s success, a bad one can be detrimental to the company achieving its goals. So, what are some of the qualities that all managers should possess if they want to be successful

business manager


A great manager will have confidence in themselves, their decisions and in their team. They can back themselves and will always lead by example. As a manager, employees will look to you for guidance and direction. They also need to trust that you are making the right decisions. A great manager will instil and inspire confidence in others and work to get the best out of everyone in the team.


What sets a good manager apart from a great one, is someone who can be both creative and strategic. A great manager will think outside of the box and come up with new ideas or ways of doing things to improve the product or service the business is offering. They are strategic and can always see the bigger picture. They understand how all the different parts of the business and the teams come together to execute the company’s vision.

Communication skills

One of the most important qualities a manager can possess is excellent communication skills. But, that’s not just being able to articulate their vision and take people on the journey to ensure everyone is on the same page, it’s about being able to actively listen to others, understand their point of view and being able to guide and encourage their employees to ensure their success.


First and foremost, a manager must own their own decisions and be accountable for the team. They don’t shift the blame or pass the buck onto someone else if something goes wrong. They make decisions and see them through. A great manager will also instil a sense of accountability in their team members, so that they too, know that they are responsible for owning their own decisions.



A great manager will be enthusiastic and passionate – not just about the business, but in their own work and in their team. After all, enthusiasm is infectious! As a manager, your employees will come to you with issues or challenges they are facing, whether personal or professional, and it will be your job to help them work through the problem and come up with a workable solution, rather that putting a blocker up.  If a manager is venting their frustrations about people, processes or projects, it can bring the mood down of everyone else, which in turn, will negatively impact morale and productivity.


A large part of being a manager is not process-related, but people-related. A great manager will listen to their employees, make them feel valued and work with them to ensure that they are getting the most out of their own roles and are enjoying the work they are doing. Employees need to trust that they can confide in their manager if they have questions or are facing any issues in the workplace. This is often where most managers fall down. It is a quality that can not be stated enough when it comes to being successful in the workplace.


People respond to, and respect honesty in the workplace. It creates trust and fosters a more positive work environment.  It gives employees a level of trust, that they too can be honest about areas they feel that need improvement in the business or in the team and make a positive contribution to the business.

Looking to step into a management role?

The Diploma of Business will equip you with the skill and qualifications needed to make your mark in the business world and take a step up into management roles. You will learn everything from project management to human resources, general administration and risk management procedures. Learn more today.

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