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Course: Certificate IV in Tourism SIT40207

If you're planning a career in tourism, this course will equip you with a broader understanding of the travel industry and how to operate effectively in a culturally diverse environment.

A nationally recognised qualification under the SIT07 Tourism, Hospitality and Events Training Package, Open Colleges' (formerly Cengage Education) Certificate IV in Tourism will provide you with the advanced skills required to undertake work as a senior operations coordinator, operations supervisor, assistant tour operations manager or call centre supervisor. Among many other skills, you will learn to deal effectively with conflict situations, demonstrate leadership and coach others on the job.

Potential jobs:

Senior travel operations coordinator
Travel operations supervisor
Assistant manager
Tour operations
Travel call centre supervisor

Course Number	D0010
Course Fees From	$53.54 per week View our payment options

Delivery mode:	Print or online
Course duration:	Max 24 months
Assessments:	30 written assessments, 4 workplace assessments, 1 Galileo computer reservations assessment
Qualification:	Certificate IV
Nationally Recognised	Yes
Government Funding	Yes

Career One jobs for:
General/Other: Hospitality, Travel & Tourism	250
Travel & Ticketing Agents	36
Tour Guides & Operators	19

ID	Subject expand all

SITXADM001A	Perform office procedures (core) Process office documents Draft written communication Maintain document systems
SITXADM003A	Write business documents (core) Determine document requirements Conduct research Prepare document
SITXCOM001A	Work with colleagues and customers (core) Communicate with customers Maintain personal presentation standards Provide service to colleagues and customers Respond to conflicts and customer complaints Work in a team
SITXCOM002A	Work in a socially diverse environment (core) Communicate with customers and colleagues from diverse backgrounds Address cross-cultural misunderstandings
SITTIND001A	Develop and update tourism industry knowledge (core) Seek information on the tourism industry Source and apply information on legal and ethical issues that impact on the tourism industry Update tourism industry knowledge
SITXCOM003A	Deal with conflict situations (specialisation) Identify conflict situations Resolve conflict situations Evaluate conflict situations
SITXHRM001A	Coach others in job skills (specialisation) Prepare for on-the-job coaching Coach colleagues on the job Follow-up coaching
SITXHRM005A	Lead and manage people (specialisation) Model high standards of performance and behaviour Develop team commitment and cooperation Manage team performance
SITXMGT001A	Monitor work operations (specialisation) Monitor and improve workplace operations Plan and organise workflow Maintain workplace records Solve problems and make decisions
SITXOHS004B	Implement and monitor workplace health, safety and security practices (specialisation) Provide information on health, safety and security Monitor safe work practices Coordinate consultative arrangements for the management of health, safety and security issues Implement and monitor procedures for identifying hazards, and assessing and controlling risks Implement and monitor health, safety and security training Maintain OHS records and reports
SITTTSL002A	Access and interpret product information (elective) Identify and access product information Interpret product information
SITTTSL003A	Source and provide international destination information and advice (elective) Develop knowledge of international destinations Update knowledge of international destinations Provide information and advice on international destinations
SITTTSL004A	Source and provide Australian destination information and advice (elective) Develop knowledge of Australian destinations Update knowledge of Australian destinations Provide information and advice on Australian destinations
SITTTSL005A	Sell tourism products and services (elective) Identify customer needs Suggest products to meet customer needs Provide product information and advice Follow up sales opportunities
SITTTSL006A	Prepare quotations (elective) Calculate costs of products and services Provide quotations to customer Update and amend quotations
SITTTSL008A	Book and coordinate supplier services (elective) Administer customer file and identify booking requirements Request products and services Record request and confirmation Update and finalise bookings
SITTTSL009A	Process travel-related documentation (elective) Interpret information required for processing of documentation Process documentation
SITTTSL010A	Control reservations or operations using a computerised system (elective) Access and manipulate system information Create and process reservations Send and receive communications Administer sales and operations functions using the system
SITTTSL012A	Construct domestic airfares (elective) Interpret domestic airfare information Configure air itineraries and cost domestic airfares
SITTTSL013A	Construct normal international airfares (elective) Interpret international airfare information Configure air itineraries and cost international airfares Construct fares incorporating add-ons
SITTTSL014A	Construct promotional international airfares (elective) Interpret promotional airfare information Configure air itineraries and cost promotional airfares
SITXCOM004A	Communicate on the telephone (elective) Respond to incoming telephone calls Make telephone calls
SITXFIN003A	Interpret financial information (elective) Access and interpret financial information. Apply financial information to work activities.
BSBWOR204A	Use business technology (core) Select and use technology Process and organise data Maintain technology
BSBITU306A	Design and produce business documents (core) Select and prepare resources Design document Produce document Finalise document

Entry requirements

Minimum education

Year 10 or equivalent OR
relevant qualification OR
relevant vocational experience.

Minimum age

Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

Computer requirements

Students will need access to a computer and the internet. For students who do not have access to either a computer or the internet please contact a Student Services advisor to discuss alternative methods of communication.

Minimum specifications for the computer are:

Microsoft Office 2003 or equivalent, and
Microsoft Windows 98, or
Mac OS X, and
CD-ROM drive

Students will also need access to a printer and the following plug-ins:

Adobe Acrobat Reader and
Macromedia Flash player including Microsoft Java Virtual Machine
Pop-up blockers on the web browser must be turned off.

English language requirements

If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:

Evidence	Example
IELTS	Overall score of 5.5
TOEFL	530 (paper), 197 (computer) or 71 (internet)
12 months in English-speaking employment	Testimonial, statutory declaration

Additional requirements

In order to complete the mandatory work placement for this course you will need to be able to meet the physical requirements of workplace performance such as manual handling and lifting.

Upon completion of this course, you will have developed a better understanding of the subject area and be able to put your new skills into practice.

Peter Fernando

Peter Fernando first considered the fascinating opportunities offered by the tourism and travel industry when he took a position as a sales and marketing executive for the Hilton international hotel chain.

Fifteen years' of travelling and working in the industry have taken Peter to Dubai, Sri Lanka, Singapore and now to Australia. He has also participated in study exchange programs at the Washington State University in the USA, and has a Bachelor of Business & Hospitality (Hons.) and Master of Hospitality & Tourism. Peter has also been awarded a Diploma of Business Management and is particularly knowledgeable about Meetings, Incentives, Conferences and Events (MICE) services, as well as inbound tour groups.

Peter enjoys the eLearning interactions with his students at Open Colleges and finds great satisfaction in ensuring that they receive the best learning experiences.

Glenn Forman

Starting out as a ground engineer and ticketing officer for Qantas, Glenn Forman has been involved in the industry for nearly 40 years. Since then, he has served at Managing Director for a travel company and worked as a Management Consultant for a boutique travel agency before deciding to share his industry knowledge with others.

In addition to his tutoring role with Cengage Education, Glenn also has his own business developing and promoting travel and hospitality courses for private providers.

Julie Hayes

Julie is one of our senior trainers, and has been helping our students embark on careers in travel and tourism since 1992. She developed her knowledge of the travel industry through more than 17 years of practical experience, working as a travel consultant, corporate travel agent and agency manager for agencies including Jetset, Traveland and Axis Travel Management.

She has also travelled extensively throughout the US, Europe and Asia, and has led tour groups on domestic trips to Central Australia, North Queensland and Tasmania and overseas in Europe. In addition to her tourism qualifications, Julie is a qualified teacher of English as a foreign language and holds Certificate IVs in Workplace Assessment & Training and Sales & Marketing.

No Jobs found for this Course.

Available payment options

Pay Just $53.54 per week with a $100.00 deposit

Pay in full $2,136.00 and save $534.00

Fortnightly and monthly payment plans are also available through EduPay. Click Enrol Now and choose a payment plan or call a Course and Careers advisor on 1300 853 033 for more details. (Prices shown are for the online study option only. A surcharge is applicable for the print study option).

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Government Funding

In some instances, students may be eligible for Austudy, Centrelink or other government-funded programs to help with study. Please check with Centrelink regarding eligibility, or contact a course and careers advisor on 1300 853 033.

Work Placement

Why is a Work Placement Required?

This course includes 140 hours of work placement. Work placement is required to ensure that the student is able to demonstrate and apply what he or she has learnt in an industry context.

Workplace assessments and training must be undertaken in workplace organisations that are suitable for the course. The student must be under the direction of an appropriately qualified and experienced supervisor. The workplace assessments will be conducted by Open Colleges Workplace Assessors, who will contact both the workplace organisation and the student to arrange mutually convenient times to conduct the workplace assessments.

Open Colleges will assist students to identify work placement opportunities in an appropriate organisation however, it is the responsibility of the student to find and complete the work placement. In the event that the student has previously arranged a work placement Open Colleges will check the suitability of this arrangement.

Open Colleges will make reasonable efforts to organise for assessment to be conducted in the workplace however, the student may be required to attend assessment events at other locations. If the student does not complete a mandatory work placement within the duration of the course Open Colleges is not permitted to issue the qualification.

You will need to complete this part of your studies in an Australian workplace.

Insurance

Open Colleges is pleased to offer our students insurance cover for any mandatory work placement they undertake as part of their course.

Please note that this policy does not provide professional indemnity coverage.

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Student Testimonials

"I would recommend Cengage Education to friends who want to study at a steady pace and at times suited to their lifestyle. My assignments were always returned promptly and there was good feedback from my tutor. It gave me confidence to return to the workforce after eight years and helped me achieve my goal of employment."
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