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Certificate III in Tourism (Retail Travel Sales)

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Course: Certificate III in Tourism (Retail Travel Sales) SIT30207

The Open Colleges (formerly Cengage Education) nationally recognised Certificate III in Tourism (Retail Travel Sales) will deepen your understanding of cultural expectations and the wider functions of the tourism market.

You will learn to undertake a variety of practical tasks within a tourism context, including accessing and interpreting product information, advising clients about Australian and international destinations, making bookings and producing travel documentation. A practical work placement is a mandatory component of this course. Successful completion of the course will equip you for employment in a corporate or retail travel consultancy, or as a reservations agent or tourism guide.

Potential jobs:

Travel consultant
Tour desk operator
Online travel consultant
Corporate travel consultant

Course Number	D0009
Course Fees From	View our payment options

Delivery mode:	Print or online
Course duration:	Max 24 months
Assessments:	27 written assessments, 4 workplace assessments, 1 Galileo computer reservations assessment
Qualification:	Certificate III
Nationally Recognised	Yes
Government Funding	Yes

Career One jobs for:
General/Other: Hospitality, Travel & Tourism	268
Travel & Ticketing Agents	45
Tour Guides & Operators	28

ID	Subject expand all

SITTIND001A	Develop and update tourism industry knowledge (core) Seek information on the tourism industry Source and apply information on legal and ethical issues that impact on the tourism industry Update tourism industry knowledge
SITTTSL001A	Operate an online information system (core) Access online information Check and download information
SITTTSL002A	Access and interpret product information (core) Identify and access product information Interpret product information
SITTTSL004A	Source and provide Australian destination information and advice (core) Develop knowledge of Australian destinations Update knowledge of Australian destinations Provide information and advice on Australian destinations
SITTTSL005A	Sell tourism products and services (core) Identify customer needs Suggest products to meet customer needs Provide product information and advice Follow up sales opportunities
SITTTSL006A	Prepare quotations (core) Calculate costs of products and services Provide quotations to customer Update and amend quotations
SITTTSL008A	Book and coordinate supplier services (core) Administer customer file and identify booking requirements Request products and services Record request and confirmation Update and finalise bookings
SITTTSL009A	Process travel-related documentation (core) Interpret information required for processing of documentation Process documentation
SITTTSL010A	Control reservations or operations using a computerised system (core) Access and manipulate system information Create and process reservations Send and receive communications Administer sales and operations functions using the system
SITXADM001A	Perform office procedures (core) Process office documents Draft written communication Maintain document systems
SITXCOM001A	Work with colleagues and customers (core) Communicate with customers Maintain personal presentation standards Provide service to colleagues and customers Respond to conflicts and customer complaints Work in a team
SITXCOM002A	Work in a socially diverse environment (core) Communicate with customers and colleagues from diverse backgrounds Address cross-cultural misunderstandings
SITXCOM004A	Communicate on the telephone (core) Respond to incoming telephone calls Make telephone calls
SITXOHS001B	Follow health, safety and security procedures (core) Follow workplace procedures for health, safety and security Follow procedures for emergency situations Participate in the organisation's OHS practices
SITTTSL003A	Source and provide international destination information and advice (specialisation) Develop knowledge of international destinations Update knowledge of international destinations Provide information and advice on international destinations
SITTTSL013A	Construct normal international airfares (specialisation) Interpret international airfare information Configure air itineraries and cost international airfares Construct fares incorporating add-ons
SITTTSL014A	Construct promotional international airfares (specialisation) Interpret promotional airfare information Configure air itineraries and cost promotional airfares
SITXCOM003A	Deal with conflict situations (elective) Identify conflict situations Resolve conflict situations Evaluate conflict situations
SITXFIN001A	Process financial transactions (elective) Process receipts and payments Reconcile takings
SITTTSL012A	Construct domestic airfares (elective) Interpret domestic airfare information Configure air itineraries and cost domestic airfares
BSBWOR204A	Use business technology (core) Select and use technology Process and organise data Maintain technology
BSBITU306A	Design and produce business documents (elective) Select and prepare resources Design document Produce document Finalise document

Entry requirements

Minimum education

Year 10 or equivalent OR
relevant qualification OR
relevant vocational experience.

Minimum age

Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

Computer requirements

Students will need access to a computer and the internet. For students who do not have access to either a computer or the internet please contact a Student Services advisor to discuss alternative methods of communication.

Minimum specifications for the computer are:

Microsoft Office 2003 or equivalent, and
Microsoft Windows 98, or
Mac OS X, and
CD-ROM drive

Students will also need access to a printer and the following plug-ins:

Adobe Acrobat Reader and
Macromedia Flash player including Microsoft Java Virtual Machine
Pop-up blockers on the web browser must be turned off.

English language requirements

If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:

Evidence	Example
IELTS	Overall score of 5.5
TOEFL	530 (paper), 197 (computer) or 71 (internet)
12 months in English-speaking employment	Testimonial, statutory declaration

Additional requirements

In order to complete the mandatory work placement for this course you will need to be able to meet the physical requirements of workplace performance such as manual handling and lifting.

Students who successfully complete the Certificate III in Tourism (Retail Travel Sales) may be eligible for credit towards:

Certificate IV in Tourism SIT40207 [up to 19 credits]

Peter Fernando

Peter Fernando first considered the fascinating opportunities offered by the tourism and travel industry when he took a position as a sales and marketing executive for the Hilton international hotel chain.

Fifteen years' of travelling and working in the industry have taken Peter to Dubai, Sri Lanka, Singapore and now to Australia. He has also participated in study exchange programs at the Washington State University in the USA, and has a Bachelor of Business & Hospitality (Hons.) and Master of Hospitality & Tourism. Peter has also been awarded a Diploma of Business Management and is particularly knowledgeable about Meetings, Incentives, Conferences and Events (MICE) services, as well as inbound tour groups.

Peter enjoys the eLearning interactions with his students at Open Colleges and finds great satisfaction in ensuring that they receive the best learning experiences.

Julie Hayes

Julie is one of our senior trainers, and has been helping our students embark on careers in travel and tourism since 1992. She developed her knowledge of the travel industry through more than 17 years of practical experience, working as a travel consultant, corporate travel agent and agency manager for agencies including Jetset, Traveland and Axis Travel Management.

She has also travelled extensively throughout the US, Europe and Asia, and has led tour groups on domestic trips to Central Australia, North Queensland and Tasmania and overseas in Europe. In addition to her tourism qualifications, Julie is a qualified teacher of English as a foreign language and holds Certificate IVs in Workplace Assessment & Training and Sales & Marketing.

Possible Jobs for this Course include: Child Care Cook - Wanslea Child Care Centre Use your passion for cooking to look after the nutritional needs and health of children. Are you looking for a role with variety and real job satisfaction? Our vibrant child care centre at Kingswood needs an organised, energetic and creative person to pre...

Assistant Manager / MIT/ Store Manager - South Canberra - up to $100K OTE - QSR Hard working, dedicated employee's needed immediately; Fast paced, non-stop, high pressure work environment; Incredible salary, REAL progression, work hard/ play hard! This role is NOT for the faint hearted. Again - THIS ROLE IS NOT FOR THE FAINT HEARTED....

Sales Consultants - Package Holidays If you're a fun & focused 'people person', here's the Sales role with everything Opportunity to launch your career with Aust's fastest growing travel company! Above industry standard remuneration - OTE $50K - $60K, inc. a $40K base salary About the Organi...

Travel Consultants - Mackay Full industry training GREAT discounts, inc travel & health services Award winning company culture Are you looking for a real opportunity to get ahead in your career? Take advantage of training and professional development opportunities with a leading org...

Travel Consultant - Brisbane Eastern Suburbs Ongoing travel industry benefits! Comprehensive training provided within a close-knit team environment! Boost your career with a global organisation! Are you looking for a real opportunity to get ahead in your career? Take advantage of training and profes...

Fishing Tour Guides Fishing Tour Guides Positions exist for Fishing Tour Guides to work on board Darwin's premier fishing charter vessel. Must have experience fishing, guiding and maintaining vessels. Coxswains ticket, current FTO licence and ABN required. Submit resume to: ...

Available payment options

Pay Just $50.83 per week with a $100.00 deposit

Pay in full $2,032.00 and save $508.00

Fortnightly and monthly payment plans are also available through EduPay. Click Enrol Now and choose a payment plan or call a Course and Careers advisor on 1300 853 033 for more details. (Prices shown are for the online study option only. A surcharge is applicable for the print study option).

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Government Funding

In some instances, students may be eligible for Austudy, Centrelink or other government-funded programs to help with study. Please check with Centrelink regarding eligibility, or contact a course and careers advisor on 1300 853 033.

Work Placement

Why is a Work Placement Required?

This course includes 120 hours of work placement. Work placement is required to ensure that the student is able to demonstrate and apply what he or she has learnt in an industry context.

Workplace assessments and training must be undertaken in workplace organisations that are suitable for the course. The student must be under the direction of an appropriately qualified and experienced supervisor. The workplace assessments will be conducted by Open Colleges Workplace Assessors, who will contact both the workplace organisation and the student to arrange mutually convenient times to conduct the workplace assessments.

Open Colleges will assist students to identify work placement opportunities in an appropriate organisation however, it is the responsibility of the student to find and complete the work placement. In the event that the student has previously arranged a work placement Open Colleges will check the suitability of this arrangement.

Open Colleges will make reasonable efforts to organise for assessment to be conducted in the workplace however, the student may be required to attend assessment events at other locations. If the student does not complete a mandatory work placement within the duration of the course Open Colleges is not permitted to issue the qualification.

You will need to complete this part of your studies in an Australian workplace.

Insurance

Open Colleges is pleased to offer our students insurance cover for any mandatory work placement they undertake as part of their course.

Please note that this policy does not provide professional indemnity coverage.

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Student Testimonial

"The course information was set out so well I felt organised and in control. My tutor was excellent in answering any queries I had. I have thoroughly enjoyed studying and feel enthusiastic and confident about travelling on the new path that has opened before me. Thank you."
- Karen L