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Student Support Officer

Student Support Officer

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Aug. 8, 2017

About us

Open Colleges has been delivering quality education for over 100 years. During this time, we have honed our unique learning model to become Australia’s leader in online learning. We’ve achieved this by continuously evolving our approach to meet the needs of our learners by offering flexible, accessible, supportive, and affordable education.

 We’re dedicated to putting the student at the centre of everything we do and have helped over 700,000 people gain the skills to launch, change or take the next step in their careers.

Our team includes over 400 staff and 300 contract educators. Over the last three years, we have been through a fundamental organisational transformation.

About the position  

The Student Support Officer is a key educational position that drives learner satisfaction and outcomes through the provision of first class support including:

  • Management of student administrative queries
  • Implementation of initiatives to re-engage inactive learners

Your core functions

  • Provide professional and timely response to student queries, including:
  • Maintain accurate student records
  • Implement specific support strategies including re-engagement of learners identified through
  • Program Support Plans.
  • Moderate online forums with respect to student administrative queries
  • Provide other administrative support as required

To be successful in this role, you will have the following key attributes and skills:

  • Strong teamwork skills, particularly in an educational environment
  • Strong interpersonal, oral and written communication skills
  • Strong student focus and ethos
  • Ability to confidently use technology and systems
  • Understanding how learners interact and engage in a digital, multi-screen environment

Experience in:

  • High volume inbound support call centre environment (+1 year)
  • High-volume text based (online/email) support (+1 year)
  • Provision of education support +1 year (desirable)
  • Distance, flexible or online learning +1 year (desirable)
  • Provision of support through social media (desirable)

Tertiary qualifications including:

  • Relevant qualification in customer service field (desirable)
  • Relevant qualifications in Training and Assessment (desirable)

Please email your resume and cover letter to Ciaran Martin, Talent Acquisition Specialist, Open Colleges (02) 8048 5006.

Please note that due to the high volume of response anticipated for this role, only short listed candidates will be contacted.

                       **No Recruitment Agencies**