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Collections Officer

Collections Officer

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Aug. 21, 2017

About us

We are one of Australia's oldest and largest providers of open learning. For over 100 years we have been helping people from all walks of life to improve their lives through learning. Over this time, we have delivered education and training to more than 800,000 Australians.

Today, we deliver a diverse portfolio of over 100 courses and focus on meeting the needs of adult learners by providing highly flexible, accessible and affordable education and training.

We have a clear vision and have experienced step-change growth and organisational expansion over the last three years. We are well positioned to sustain strong growth into the future - driven by increased market demand for online learning combined with continued investment in further expanding our course portfolio and improving the learner experience and competitiveness of our courses.

Our team includes over 400 staff and 300 contract educators. Over the last three years, we have been through a fundamental organisational transformation.

The Opportunity

The Collections Officer's role is to efficiently manage a portfolio of accounts, collect arrears payments and maximise student collections, whilst providing a high level of customer service and support. You will be a passionate and experienced individual with direct experience in all facets of consumer collections.

Key Responsibilities:

Managing a collections portfolio of student accounts aged from 60 days past due. These accounts are referred from our 3rd party billing service provider after 3 dishonoured payments.  The Collections Officer is responsible for making outbound calls, taking inbound calls, sending SMS's, e-mails and letters in order to;

  • Re-engage students back into their studies
  • Collect the arrears on student accounts
  • Negotiate suitable payment arrangements

Assisting other departments (Student Recruitment, Student Support, Special Consideration and Learning Support) as well as our 3rd party billing service provider and debt collection agencies with student account queries.

Key Attributes & Experience:

  • Sound experience (minimum 3 years) in consumer collections and arrears management.
  • Effective negotiation skills
  • Customer service focus
  • Ability to effectively manage a high-volume portfolio
  • Ability to adapt to change quickly and positively
  • Energetic, high achieving individual with a good sense of humour.
  • Excellent written and spoken communication and interpersonal skills.
  • Numerical ability and data entry skills.
  • Ability to work well within a team environment.
  • Ability to work to deadlines.

Educational Qualifications:

Relevant combination of skills, knowledge and experience (essential).

Please be aware that it is a requirement of this position that extensive background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of right to work within Australia, Police, Identification and Consumer Credit Bureau checks

Please email your resume and cover letter to Ciaran Martin, Talent Acquisition Specialist, Open Colleges (02) 8048 5006.

Please note that due to the high volume of response anticipated for this role, only short-listed candidates will be contacted.

                              ** No Recruitment Agencies**