Course: Certificate III in Health Support Services HLT32807

This nationally recognised qualification is designed for health care workers in patient support, ward support, catering services and other areas who need to apply discretion and judgement in supporting the delivery of client care services. Specialised electives also offer opportunities to open up new career options.

The course will teach you how to communicate and work effectively with culturally diverse clients and co-workers, as well as how to respond and manage difficult or challenging incidents. Ethical and OHS responsibilities are covered, and you will learn to identify hazards and assess risks, and how to accurately follow instructions and procedures.

Potential jobs:

Patient support worker
Environmental services worker
Ward support worker
Catering services worker

Open Colleges (formerly Cengage Education), Australia’s leading distance education provider, has partnered with Integrated Care Management Training (ICMT) to promote and provide access to the Certificate III in Health Support Services HLT32807, which is delivered through distance education by ICMT (National Provider Code 90197).

ICMT is a leading provider of education and training in the Health and Community Services sectors. ICMT is distinguished by its up-to-date courses, designed in partnership with industry, and its outstanding student and graduate outcomes.

Students will be studying the course with ICMT. When the course is successfully completed, the nationally recognised training qualification will be issued by ICMT.

Course Number	ICM217 (ICM05)
Course Fees From	$55.42 per week View our payment options

Delivery mode:	Online or print
Course duration:	Max 12 months
Assessments:	6 assessments
Qualification:	Certificate III
Nationally Recognised	Yes
Government Funding	No

Career One jobs for:
General/Other: Health, Medical & Pharmaceutical	201
Nursing	463
Medical & Dental Assistants	45
Hospital Administration & Patient Services	55

ID	Subject expand all

	Communicate effectively in health This unit covers the skills required to exercise effective communication skills with clients and colleagues while supporting the delivery of client care services. Topics include: Working with cultural diversity Simple document writing Communication in a health context.
	Working effectively in health Students learn about working effectively in a health setting with clients, staff, visitors, suppliers and others to meet established work requirements. Topics include: Ethical responsibilities Positive approaches to the health industry Cultural awareness Continuous improvement.
	OHS requirements In this module the worker will be able to identify occupational health and safety hazards, and assess risk, as well as follow instructions and procedures. Issues covered include: Implementing and monitoring procedures for hazard identification and risk assessment Employee and employer OHS responsibilities Coaching and acting as a resource for co-workers Promoting consultation and participation Infection control.
	Facilitate cooperative behaviour Describes the skills and knowledge required to respond effectively to difficult or challenging behaviour of clients and others. These skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
	Client support work (elective) For care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service.
	Environmental services (elective) Encompasses the range of manual tasks that are performed in support of the cleaning process, including general cleaning tasks and documentation.
	Catering services (elective) This unit teaches the skills and knowledge required for basic food safety practices including personal hygiene, conduct when working in a food service environment, basic pest control requirements and basic food disposal requirements.

Entry requirements

Minimum education

School Certificate or equivalent OR
relevant qualification OR
relevant vocational experience.

Minimum age

Minimum age of 18 years.

Workplace requirements

Students are required to be employed in their chosen field to enhance their 'on the job' learning. They need to be supervised by a qualified staff member and working a minimum of 16 hours per week to meet the qualification requirements.

Computer requirements

Students have the option to access their course material online.

Minimum specifications for the computer are:

Microsoft Office 2003 or equivalent
Microsoft Windows 98, or Mac OS X
CD-ROM drive

Students will also need access to a printer and the following plug-ins:

Adobe Acrobat Reader and
Macromedia Flash player

English language requirements

Student must meet the requirements of the national units of competency. Typically:

Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service:
- This requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues.
- Industry work roles will require workers to possess a literacy level that will enable them to interpret international safety signs, read client service delivery plans, make notations in client records and complete workplace forms and records.
Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation:
- This requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues
- Industry work roles will require workers to possess oral communication skills that will enable them to ask questions, clarify understanding, recognise and interpret non-verbal cues, provide information and express encouragement.

Additional requirements

There are no additional requirements for this course.

Student may choose to go on to study a number of different qualifications in healthcare, hospitality or management.

Mike Walters

Mike is a qualified operating department practitioner, originally from the UK. He is an anaesthetic technologist by profession and has also gained qualifications in Sterilisation, Health Support Services and Health Services Assistance.

An experienced distance education tutor, Mike has a keen interest in technology and he is passionate about online learning. His excellent communication skills are of great benefit to his students, and are clearly demonstrated in the way he supports and encourages them to succeed in their studies.

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Available payment options

Pay Just $55.42 per week with a $100.00 deposit

Pay in full $2,208.00 and save $552.00

Fortnightly and monthly payment plans are also available through EduPay. Click Enrol Now and choose a payment plan or call a Course and Careers advisor on 1300 853 033 for more details. (Prices shown are for the online study option only. A surcharge is applicable for the print study option).

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