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Career Commitment T&C's
This commitment enables Open Colleges students who do not achieve the objective specified during their enrolment (e.g. Enter the workforce, career change, promotion, learning new skills/hobby) within 6 months of completing their course, to receive a second Open Colleges course or module selected by Open Colleges of equal or lesser value for no additional course fee (the Commitment Course), in order to assist the student to gain additional training necessary to achieve their specified outcome.
The conditions of the commitment are:
The Commitment only applies to online courses offered by Open Colleges
The Commitment does not apply to face-to-face courses offered by the School of Health
It only applies to Australian domestic students.
The student must have successfully completed or graduated from their initial course within the maximum course duration
The commitment will only apply if the student has paid their course fees in full
If course pre-requisites and/or eligibility criteria apply for the Commitment Course, the student must meet these conditions to be enrolled in the Commitment Course
The commitment will only apply if the student has made reasonable efforts to achieve their specified objective during their course and within the 6 months’ post course completion. Open Colleges will assess and determine whether the student has made reasonable efforts based on evidence of effort provided by the student. Examples of this include:
Proof of job applications in an industry related to their course of study
Proof of applications within the same employer for promotion or other jobs related to their course of study
Students that enrol as a hobbyist will need to let us know what skills were not learned in their course (to help us close the skill gap)
To accept the commitment, the student must contact Open Colleges within 6 months after the date which is 6 months after completion date of the initial course, after which the commitment expires.
The commitment applies to any course of equal or lesser value. If the second course is more expensive the student will need to pay the difference in the course fees.
The offer is limited to one Commitment Course
The commitment is non-transferrable
The commitment is only valid for new enrolments after (July 3rd, 2017).
Open Colleges reserves the right to cease to offer the commitment at any time without notice, provided that the commitment will remain in place for any student enrolled prior to the commitment offer being cancelled.
Diploma of Hospitality (Front of House)
Diploma of Hospitality (Front of House)
Love meeting and greeting customers? Gain the right skills to deliver an outstanding front of house experience for the customer and learn how to make a lasting impression.
Enter your details below to receive a free course guide and a consultation with an Education Advisor.
Potential career outcomes
Front of House Manager
Front Office Manager
Deliver outstanding service
Designed by industry experts, this TAFE course is for people already working in the hospitality industry who want to move up to a front of house management role. It is also ideal for new entrants looking to break into the dynamic field of hospitality management.
This nationally recognised qualification includes a practical work placement, where you will learn on-the-job skills and have the chance to make industry contacts.
Polish your front of house skills
The SIT50313 Diploma of Hospitality (specialising in Front of House) covers hospitality fundamentals, such as conducting business relationships and quality customer service to selling products and services. It has a specific focus, however, on front of house, opening your eyes to areas like reception services, taking reservations, preparing customer accounts and implementing marketing strategies.
This TAFE qualification will provide you with the essential skills needed to succeed in a front of house management position in a hospitality environment.
This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs
SIT50313 Diploma of Hospitality (specialising in Front of House)
Maximum 24 months
Online with Work Placement
Case studies, Portfolio of evidence, Practical assessments, Presentations, Short-answer questions
TAFE NSW North Region (Provider number: 90010)
Training package update
SIT50313 Diploma of Hospitality (specialising in Front of House) has been superseded by SIT50416 Diploma of Hospitality Management on the 2nd of March, 2016. Open Colleges will transition to the new qualification in the near future.
A qualification at Certificate III level or higher, OR
Two years of industry experience in a role that requires the use of written documentation and communication.
You will need to be at least 18 years old.
This course involves reading learning content and undertaking a range of written assessments and engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 12 level.
If you haven't successfully completed English at Year 12 level, you can demonstrate equivalency through one of the following:
Successful completion of a Nationally Recognised Training qualification at Certificate III level or higher; or
3 years relevant industry experience in a role that requires the use of written documentation and communication
Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.
Minimum specifications for your computer are:
Microsoft Office 2013 or equivalent
Broadband internet connection
2GB of RAM
Adobe Reader XI or equivalent
Microsoft Windows 7 or higher recommended
1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
Adobe Flash Player 11 or higher
Mac OS users:
Mac OSX v10.6 or higher recommended
1 gigahertz (GHz) or faster Intel processor (2GHz or faster recommended)
You will also need access to Macromedia Flash player and access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.
You will need access to:
A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to OpenSpace. Many mobile phones and smart phones include this technology.
Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.
Language, Literacy and Numeracy
Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.
Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.
Note: Courses offered by Open Colleges on behalf of TAFE NSW North Region may include Units of Competency that are graded by TAFE NSW.
Source & use information on the hospitality industry
Source and use relevant industry information
Source and use compliance information in daily activities
Source and use information on hospitality technology
Update personal and organisational knowledge of the hospitality industry
Research and comply with regulatory requirements
Research information required for legal compliance
Develop and communicate policies and procedures for legal compliance
Ensure compliance with legal requirements
Maintain personal and organisational knowledge of regulatory requirements
Work effectively in hospitality service
Prepare for service.
Complete operational tasks.
Complete end of shift duties.
Monitor work operations
Monitor and improve workplace operations
Plan and organise workflow
Monitor and support team members
Solve problems and make decisions
Establish and conduct business relationships
Build business relationships
Make formal business agreements
Foster and maintain business relationships
Quality Customer Service
Enhance the customer service experience
Provide a quality service experience to customers.
Share customer information with team members to ensure quality service.
Proactively respond to difficult service situations.
Resolve customer complaints.
Manage quality customer service
Develop quality customer service practices.
Communicate policies, procedures and expectations to colleagues.
Monitor and adjust customer service
Sell products and services
Develop and apply product knowledge.
Gather and respond to information.
Maximise sales opportunities.
Participate in safe work practices
Follow procedures for emergency situations.
Participate in organisational work health and safety practices.
Use hygienic practices for food safety
Follow hygiene procedures and identify food hazards.
Report any personal health issues.
Prevent food contamination.
Prevent cross contamination by washing hands.
Implement and monitor work health and safety practices
Provide information on health, safety and security.
Monitor safe work practices.
Coordinate consultative arrangements for the management of health, safety and security issues.
Implement and monitor procedures for identifying hazards, assessing and controlling risks.
Implement and monitor health, safety and security training.
Maintain work health and safety records and reports.
Use hygienic practices for hospitality service
Maintain personal hygiene.
Prevent health hazards.
Lead and Manage People
Develop staff rosters.
Present and communicate rosters.
Maintain rostering records.
Lead and manage people
Model high standards of performance and behaviour
Develop team commitment and cooperation
Manage team performance
Identify conflict situations.
Evaluate conflicts and resolutions.
Manage diversity in the workplace
Implement diversity policy
Foster respect for diversity in the work team
Promote the benefits of diversity
Accounts and Operations
Manage operational plan
Develop operational plan
Plan and manage resource acquisition
Monitor and review operational performance
Manage finances within a budget
Allocate budget resources
Monitor financial activities against budget
Identify and evaluate options for improved budget performance
Complete financial and statistical reports
Prepare and monitor budgets
Prepare budget information.
Monitor and review budget
Design and produce business documents
Select and prepare resources
Front of House
Provide accommodation reception services
Prepare for guest arrival.
Welcome and register guests.
Organise guest departure.
Generate guest accounts and check for accuracy.
Prepare front office records and reports.
Receive reservation request.
Record details of reservation.
Advise others on reservation details.
Coordinate marketing activities
Plan and organise marketing activities
Undertake a general public relations role
Review and report on marketing activities
Develop and implement marketing strategies
Collect and analyse information on the internal business environment.
Collect and analyse information on the external business environment.
Develop marketing strategies.
Prepare marketing plan.
Implement and monitor marketing activities.
Conduct ongoing evaluation.
Select 1 of the 3 elective streams below
Hospitality small business management
BSBSMB401A - Establish legal and risk management requirements of small business
BSBSMB403A - Market the small business
SITXMPR402 - Create a promotional display or stand
SITXMPR403 - Plan and implement sales activities
Food and Beverage Management
SITHFAB203 - Prepare and serve non-alcoholic beverages
SITHFAB204 - Prepare and serve espresso coffee
SITXEVT401 - Plan in-house events or functions
SITXHRM501 - Recruit, select and induct staff
Food and beverage management in a licensed premises
SITHFAB201 Provide responsible service of alcohol
SITHFAB305 Provide advice on Australian wines
SITHFAB310 Provide advice on food and beverage matching
SITHFAB307 Provide table service of food and beverage
Open Colleges does not provide SITHFAB201 Provide responsible service of alcohol. You will need to provide a Responsible Service of Alcohol Certificate from an approved provider at your own cost to demonstrate competency for SITHFAB201 Provide responsible service of alcohol. For full course competency details visit www.training.gov.au
If you pay your course fees up-front in full, you’ll benefit from a discount. When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass this saving onto you in the form of a discount.
ZipMoney Payment Plan
If you need a little more flexibility in your finances, and want to pay off your course fees over a longer period of time, you can switch to a zipMoney payment plan. Essentially, zipMoney pays your course fees for you, and you pay this loan back over 24, 36 or 48 months. As long as you are eligible, you can switch to a zipMoney plan at any time.
Pay for you course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.
Peter Fernando first considered the fascinating opportunities offered by the tourism and travel industry when he took a position as a sales and marketing executive for the Hilton international hotel chain.
Fifteen years' of travelling and working in the industry have taken Peter to Dubai, Sri Lanka, Singapore and now to Australia. He has also participated in study exchange programs at the Washington State University in the USA, and has a Bachelor of Business & Hospitality (Hons.) and Master of Hospitality & Tourism. Peter has also been awarded a Diploma of Business Management and is particularly knowledgeable about Meetings, Incentives, Conferences and Events (MICE) services, as well as inbound tour groups.
Peter enjoys the eLearning interactions with his students at Open Colleges and finds great satisfaction in ensuring that they receive the best learning experiences.
Rebecca has been working in the hospitality industry for 17 years in frontline service delivery as well as management roles. Rebecca has eight years of experience as a lecturer in hospitality. She holds a Diploma of Hospitality, Hospitality Certificate III (Food and Beverage) and (Commercial Cookery), Responsible Management of License Venues (RMLV), as well as a Certificate IV in Training & Assessment. Rebecca’s passion for hospitality and food extends beyond the workplace. She has entered culinary competitions and has been awarded both gold and bronze awards from Salonculinaire and a silver medal in the Smithton Seafood Competition.
The course contains a minimum of 144 hours of work placement
The work placement will need to give you access to commercial hospitality equipment and resources. These will vary depending on the elective stream chosen, but should include kitchen and bar equipment, hospitality software programs and workplace policies and procedures. Throughout your work placement you should get involved in various stages of hospitality management, operations, implementation and evaluation.
Your work placement will need to be completed in Australia, and you will be responsible for the costs of any travel, accommodation, statutory checks or other requirements related to your work placement.
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