Course Description

Recipe to success

Led by industry experts, this TAFE course is ideal for people working in the hospitality industry wanting to step up in to a food and beverage management role. It is also perfect for new entrants looking to kick-start their career in hospitality management.

The hospitality industry covers a vast range of employment sectors from cafes, restaurants, hotels, motels, resorts, casinos, pubs, clubs and more. This nationally recognised qualification includes a hands-on work placement, where you will make industry contacts and learn practical skills needed to hit the ground running in your career.

Essential food and beverage ingredients

The SIT50313 Diploma of Hospitality (specialising in Food and Beverage Management) covers hospitality essentials like customer service, managing staff, rostering, budgets and selling. It has a specific focus, however, on food and beverage operations, teaching you about the responsible service of alcohol, offering advice on wines, tips on food and beverage matching, and delivering outstanding table service.

This TAFE qualification will provide you with the essential skills needed to succeed in a food and beverage management position in a hospitality environment.

 

This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

Potential career outcomes

  • Catering Operations Manager
  • Food and Beverage Manager
  • Restaurant Manager
  • Restaurant, Café or other Small Hospitality Business Owner/Manager
Course number E1040
Qualification name SIT50313 Diploma of Hospitality (specialising in Food and Beverage Management)
Course duration Maximum 24 months
Delivery Method Online with Work Placement
Recognition Nationally Recognised Nationally Recognised Training
Assessments Case studies, Portfolio of evidence, Practical assessments, Presentations, Short-answer questions
Awarded by
  • TAFE NSW North Region (Provider number: 90010)
Training package update SIT50313 Diploma of Hospitality (specialising in Food and Beverage Management) has been superseded by SIT50416 Diploma of Hospitality Management on the 2nd of March, 2016. Open Colleges will transition to the new qualification in the near future.

Education

  • Australian Year 12 OR
  • A qualification at Certificate III level or higher, OR
  • Two years of industry experience in a role that requires the use of written documentation and communication.

Minimum age

You will need to be at least 18 years old.

English

This course involves reading learning content and undertaking a range of written assessments and engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 12 level.

If you haven't successfully completed English at Year 12 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate III level or higher; or
  • 3 years relevant industry experience in a role that requires the use of written documentation and communication

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.

Computing

Minimum specifications for your computer are:

  • Microsoft Office 2013 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • Adobe Reader XI or equivalent

Windows users:

  • Microsoft Windows 7 or higher recommended
  • 1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
  • Adobe Flash Player 11 or higher

Mac OS users:

  • Mac OSX v10.6 or higher recommended
  • 1 gigahertz (GHz) or faster Intel processor (2GHz or faster recommended)

You will also need access to Macromedia Flash player and access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.

Equipment

You will need access to a digital video recording device and/or a digital camera and associated software to save and upload video, audio and image files to OpenSpace. Many mobile phones and smart phones include this technology.

You will also need access to software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc are available as a download from the internet.

Some assessments include a component for you to record an audio or video. The requirements for these vary depending on the assessment. If you are unable to conduct these in the workplace and this is a requirement of the assessment, you have the option of engaging with friends, family and other students to record this via other means, such as Skype.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Note: Courses offered by Open Colleges on behalf of TAFE NSW North Region may include Units of Competency that are graded by TAFE NSW.

Hospitality Fundamentals

  • Source and use relevant industry information
  • Source and use compliance information in daily activities
  • Source and use information on hospitality technology
  • Update personal and organisational knowledge of the hospitality industry
  • Research information required for legal compliance
  • Develop and communicate policies and procedures for legal compliance
  • Ensure compliance with legal requirements
  • Maintain personal and organisational knowledge of regulatory requirements

Manage Relationships

  • Prepare for service.
  • Provide service.
  • Complete operational tasks.
  • Complete end of shift duties.
  • Monitor and improve workplace operations
  • Plan and organise workflow
  • Monitor and support team members
  • Solve problems and make decisions
  • Build business relationships
  • Conduct negotiations
  • Make formal business agreements
  • Foster and maintain business relationships

Quality Customer Service

  • Provide a quality service experience to customers.
  • Share customer information with team members to ensure quality service.
  • Proactively respond to difficult service situations.
  • Resolve customer complaints.
  • Develop quality customer service practices.
  • Communicate policies, procedures and expectations to colleagues.
  • Monitor and adjust customer service
  • Develop and apply product knowledge.
  • Approach customer.
  • Gather and respond to information.
  • Sell benefits.
  • Overcome objections.
  • Close sale.
  • Maximise sales opportunities.

Manage Risk

  • Work safely.
  • Follow procedures for emergency situations.
  • Participate in organisational work health and safety practices.
  • Follow hygiene procedures and identify food hazards.
  • Report any personal health issues.
  • Prevent food contamination.
  • Prevent cross contamination by washing hands.
  • Provide information on health, safety and security.
  • Monitor safe work practices.
  • Coordinate consultative arrangements for the management of health, safety and security issues.
  • Implement and monitor procedures for identifying hazards, assessing and controlling risks.
  • Implement and monitor health, safety and security training.
  • Maintain work health and safety records and reports.
  • Maintain personal hygiene.
  • Prevent health hazards.

Lead and Manage People

  • Develop staff rosters.
  • Present and communicate rosters.
  • Maintain rostering records.
  • Evaluate rosters.
  • Model high standards of performance and behaviour
  • Develop team commitment and cooperation
  • Manage team performance
  • Identify conflict situations.
  • Resolve conflict.
  • Evaluate conflicts and resolutions.
  • Implement diversity policy
  • Foster respect for diversity in the work team
  • Promote the benefits of diversity

Accounts and Operations

  • Develop operational plan
  • Plan and manage resource acquisition
  • Monitor and review operational performance
  • Allocate budget resources
  • Monitor financial activities against budget
  • Identify and evaluate options for improved budget performance
  • Complete financial and statistical reports
  • Prepare budget information.
  • Prepare budget.
  • Finalise budget.
  • Monitor and review budget
  • Select and prepare resources
  • Design document
  • Produce document
  • Finalise document

Food and Beverage Management

  • Select ingredients.
  • Select, prepare and use equipment.
  • Prepare and serve non-alcoholic drinks
  • Organise coffee workstation.
  • Select and grind coffee beans.
  • Advise customers on espresso coffee beverages.
  • Extract and monitor quality of espresso.
  • Texture milk.
  • Serve espresso coffee beverages.
  • Clean espresso equipment.
  • Liaise with event customer to satisfy service expectations
  • Prepare and confirm event proposals
  • Coordinate event services
  • Finalise event and evaluate operational success
  • Identify recruitment needs.
  • Administer recruitment.
  • Select staff.
  • Evaluate applicants for customer service attitude and experience to ensure a fit for the service industries.
  • Plan and organise induction programs.

Food and beverage management in licensed premises

  • Sell or serve alcohol responsibly.
  • Assist customers to drink within appropriate limits.
  • Assess alcohol affected customers and identify customers to whom sale or service must be refused.
  • Refuse to provide alcohol
  • Evaluate Australian wines.
  • Handle, store and monitor Australian wine products.
  • Advise customers on Australian wines.
  • Extend and update own knowledge of Australian wines.
  • Evaluate foods and beverages.
  • Provide advice on food and beverage compatibility.
  • Extend and update own knowledge of food and beverage compatibility.
  • Prepare restaurant for service.
  • Provide food and beverage advice to customers.
  • Serve and clear meals.
  • Serve and clear alcoholic beverages.
  • Work cooperatively as part of the service team.

 

 

What are my payment options?

Pay in full

If you pay your course fees up-front in full, you’ll benefit from a discount. When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass this saving onto you in the form of a discount.

ZipMoney Payment Plan

If you need a little more flexibility in your finances, and want to pay off your course fees over a longer period of time, you can switch to a zipMoney payment plan. Essentially, zipMoney pays your course fees for you, and you pay this loan back over 24, 36 or 48 months. As long as you are eligible, you can switch to a zipMoney plan at any time.

Payment Plan

Pay for you course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.


Find out more

Peter Fernando

Peter Fernando first considered the fascinating opportunities offered by the tourism and travel industry when he took a position as a sales and marketing executive for the Hilton international hotel chain.

Fifteen years' of travelling and working in the industry have taken Peter to Dubai, Sri Lanka, Singapore and now to Australia. He has also participated in study exchange programs at the Washington State University in the USA, and has a Bachelor of Business & Hospitality (Hons.) and Master of Hospitality & Tourism. Peter has also been awarded a Diploma of Business Management and is particularly knowledgeable about Meetings, Incentives, Conferences and Events (MICE) services, as well as inbound tour groups.

Peter enjoys the eLearning interactions with his students at Open Colleges and finds great satisfaction in ensuring that they receive the best learning experiences.

Rebecca Clark

Rebecca has been working in the hospitality industry for 17 years in frontline service delivery as well as management roles. Rebecca has eight years of experience as a lecturer in hospitality. She holds a Diploma of Hospitality, Hospitality Certificate III (Food and Beverage) and (Commercial Cookery), Responsible Management of License Venues (RMLV), as well as a Certificate IV in Training & Assessment.  Rebecca’s passion for hospitality and food extends beyond the workplace. She has entered culinary competitions and has been awarded both gold and bronze awards from Salonculinaire and a silver medal in the Smithton Seafood Competition.

The course contains a minimum of 44 hours of work placement

The work placement will need to give you access to commercial hospitality equipment and resources. These will vary depending on the elective stream chosen, but should include kitchen and bar equipment, hospitality software programs and workplace policies and procedures. Throughout your work placement you should get involved in various stages of hospitality management, operations, implementation and evaluation.

Your work placement will need to be completed in Australia, and you will be responsible for the costs of any travel, accommodation, statutory checks or other requirements related to your work placement.

Open Colleges offers this qualification in association with TAFE NSW North Region (Provider number: 90010). The testamur will be issued by TAFE NSW North Region.

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Click Enrol Now and choose a payment plan or call an Education Advisor on 1300 161 345 for more details.