SIT30207 Certificate III in Tourism (Retail Travel Sales)

This course is being updated. As such, new enrolments will only be accepted into the new version which will be available shortly.

The Open Colleges nationally recognised Certificate III in Tourism (Retail Travel Sales) SIT30207 will deepen your understanding of cultural expectations and the wider functions of the tourism market.

You will learn to undertake a variety of practical tasks within a tourism context, including accessing and interpreting product information, advising clients about Australian and international destinations, making bookings and producing travel documentation. A practical work placement is a mandatory component of this course. Successful completion of the course will equip you for employment in a corporate or retail travel consultancy, or as a reservations agent or tourism guide.

Potential jobs:

• Travel consultant
• Tour desk operator
• Online travel consultant
• Corporate travel consultant

• Course Detail

  Course number NA	Course duration Max 24 months
  Course fees from $ per week	Qualification Certificate III
  Delivery mode Online with Work Placement	Nationally recognised Yes
  Assessments Knowledge tests, case studies, written reports, demonstrations, workplace assessments	National Code SIT30207
  Awarded By Open Colleges
  Associated With

• Subjects

  • SITTIND001A: Develop and update tourism industry knowledge
    • Seek information on the tourism industry
    • Source and apply information on legal and ethical issues that impact on the tourism industry
    • Update tourism industry knowledge
  • SITTTSL001A: Operate an online information system (core)
    • Access online information
    • Check and download information
  • SITTTSL002A: Access and interpret product information
    • Identify and access product information
    • Interpret product information
  • SITTTSL004A: Source and provide Australian destination information and advice (core)
    • Develop knowledge of Australian destinations
    • Update knowledge of Australian destinations
    • Provide information and advice on Australian destinations
  • SITTTSL005A: Sell tourism products and services
    • Identify customer needs
    • Suggest products to meet customer needs
    • Provide product information and advice
    • Follow up sales opportunities
  • SITTTSL006A: Prepare quotations
    • Calculate costs of products and services
    • Provide quotations to customer
    • Update and amend quotations
  • SITTTSL008A: Book and coordinate supplier services
    • Administer customer file and identify booking requirements
    • Request products and services
    • Record request and confirmation
    • Update and finalise bookings
  • SITTTSL009A: Process travel-related documentation
    • Interpret information required for processing of documentation
    • Process documentation
  • SITTTSL010A: Control reservations or operations using a computerised system
    • Access and manipulate system information
    • Create and process reservations
    • Send and receive communications
    • Administer sales and operations functions using the system
  • SITXADM001A: Perform office procedures
    • Process office documents
    • Draft written communication
    • Maintain document systems
  • SITXCOM001A: Work with colleagues and customers
    • Communicate with customers
    • Maintain personal presentation standards
    • Provide service to colleagues and customers
    • Respond to conflicts and customer complaints
    • Work in a team
  • SITXCOM002A: Work in a socially diverse environment
    • Communicate with customers and colleagues from diverse backgrounds
    • Address cross-cultural misunderstandings
  • SITXCOM004A: Communicate on the telephone
    • Respond to incoming telephone calls
    • Make telephone calls
  • SITXOHS001B: Follow health, safety and security procedures (core)
    • Follow workplace procedures for health, safety and security
    • Follow procedures for emergency situations
    • Participate in the organisation's OHS practices
  • SITTTSL003A: Source and provide international destination information and advice
    • Develop knowledge of international destinations
    • Update knowledge of international destinations
    • Provide information and advice on international destinations
  • SITTTSL013A: Construct normal international airfares
    • Interpret international airfare information
    • Configure air itineraries and cost international airfares
    • Construct fares incorporating add-ons
  • SITTTSL014A: Construct promotional international airfares
    • Interpret promotional airfare information
    • Configure air itineraries and cost promotional airfares
  • SITXCOM003A: Deal with conflict situations
    • Identify conflict situations
    • Resolve conflict situations
    • Evaluate conflict situations
  • SITXFIN001A: Process financial transactions (elective)
    • Process receipts and payments
    • Reconcile takings
  • BSBWOR204A: Use business technology
    • Select and use technology
    • Process and organise data
    • Maintain technology
  • BSBITU306A: Design and produce business documents
    • Select and prepare resources
    • Design document
    • Produce document
    • Finalise document

• Requirements

  Entry requirements

  Minimum education

  • Year 10 or equivalent OR
  • relevant qualification OR
  • relevant vocational experience.

  Minimum age

  Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

  Computer requirements

  You will need access to a computer and internet with the following minimum specifications:

  All users:

  • Microsoft Office 2010 or equivalent
  • Broadband Internet Connection
  • 2GB of Ram
  • CD-ROM or DVD drive
  • Adobe Reader X or equivalent

  Windows users:

  • Microsoft Windows 7 or higher is recommended
  • 1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
  • Adobe Flash Player 10 or higher

  Mac OS users:
  Mac OS X v 10.6 or higher is recommended
  1 gigahertz (GHz) or faster Intel processor
  (2GHz or faster recommended)

  You will also need access to Macromedia Flash player. Students are advised to have access to Skype and sufficient internet bandwidth to view online videos, such as those available from YouTube.

  English language requirements

  If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:

  Evidence	Example
  IELTS	Overall score of 5.5
  TOEFL	530 (paper), 197 (computer) or 71 (internet)
  12 months in English-speaking employment	Testimonial, statutory declaration

  Additional requirements

  This course requires you to complete a minimum of 120 hours work placement. Work placement is required to ensure that you are able to demonstrate and apply in an industry context what you have learnt. Work placement must be undertaken in an organisation that is suitable for the course and you must be under the direction of an appropriately experienced supervisor.

  It is your responsibility to identify a potential organisation for your work placement.

• Pathways

  Students who successfully complete the Certificate III in Tourism (Retail Travel Sales) SIT30207 may be eligible for credit towards:

  • Certificate IV in Tourism SIT40207 [up to 19 credits]

• Trainers and Assessors

  • Peter Fernando

    

    Peter Fernando first considered the fascinating opportunities offered by the tourism and travel industry when he took a position as a sales and marketing executive for the Hilton international hotel chain.

    Fifteen years' of travelling and working in the industry have taken Peter to Dubai, Sri Lanka, Singapore and now to Australia. He has also participated in study exchange programs at the Washington State University in the USA, and has a Bachelor of Business & Hospitality (Hons.) and Master of Hospitality & Tourism. Peter has also been awarded a Diploma of Business Management and is particularly knowledgeable about Meetings, Incentives, Conferences and Events (MICE) services, as well as inbound tour groups.

    Peter enjoys the eLearning interactions with his students at Open Colleges and finds great satisfaction in ensuring that they receive the best learning experiences.