Course Description

The SIT30216 Certificate III in Travel is a nationally recognised qualification that could prepare you for a career as a travel consultant in the domestic or international travel industries.

You will undertake a variety of practical tasks within a travel and tourism context, including accessing and interpreting travel product information and providing customer service to clients.

You will also learn to make bookings by using the computerised reservation system Galileo CRS, which is used widely in the travel industry. At the end of this course you should be able to provide destination advice, construct airfares and prepare travel itineraries and quotations.

A work placement is included in this course to give you practical skills in a real workplace and the opportunity to make industry contacts.

Successful completion of the course could allow you to find employment as a travel consultant or reservation sales agent.

Australian Federation of Travel Agents

The Australian Federation of Travel Agents (AFTA) has appointed Open Colleges as their Preferred Online Training Provider. The AFTA is the peak industry body for the travel industry. Open Colleges is the only online training provider to receive such an endorsement for travel and tourism courses from the AFTA.

This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

Potential career outcomes

  • Call Centre Sales Agent
  • Corporate Travel Consultant
  • Cruise Consultant
  • Domestic Travel Consultant
  • International Travel Consultant
  • Mobile Travel Consultant
  • Online Travel Consultant
  • Reservation Sales Agent
  • Wholesale Consultant
Course number E1209
Qualification name SIT30216 Certificate III in Travel
Course duration Maximum 24 months
Delivery Method Online with Work Placement
Recognition Nationally Recognised Nationally Recognised Training
Assessments Case studies, Interviews, Knowledge tests, Logbook, Multiple choice questions, Portfolio of evidence, Short-answer questions, Workplace portfolio
Awarded by
  • Open Colleges (Provider number: 90796)


You will need to have completed year 10, or equivalent. Equivalency can be demonstrated by one of the following:

  • A qualification at Certificate II level or higher OR
  • 2 years of industry experience in a role that requires the use of written documentation and communication.

Minimum age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.


This course involves reading and undertaking a range of written assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.

If you haven't successfully completed English at Year 10 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher; or
  • 2 years relevant industry experience in a role that requires the use of written documentation and communication

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.


You will need access to a computer and the internet and have basic computing skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher.
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Digital equipment

You will need access to:

  • A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to OpenSpace. Many mobile phones and smart phones include this technology.
  • Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.


To successfully complete this course, you will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Connecting digital cameras and downloading and storing images and audio files
  • Connecting digital video devices and downloading and storing videos
  • Compressing image, audio and video files.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Once you are enrolled in this course, you will receive access to the first Module, which contains the first set of units for the course. When you have successfully completed those units, you'll be given access to the next Module. Modules 1 to 3 have been released and are available. The subsequent Modules will be available on the following dates:

  • Module 4 to 6 - August 2017
  • Module 7 to 9 - October 2017
  • Module 10 - November 2017
  • Module 11 - January 2018
  • Module 12 and 13 - March 2018
  • Module 14 and 15 - May 2018
Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Provide advice on Australian destinations

  • Develop knowledge of Australian destinations.
  • Update knowledge of Australian destinations.
  • Provide information and advice on specific Australian destinations.

Working in the travel industry

  • Source and use industry information.
  • Source and use compliance information.
  • Source and use information on tourism and travel technology.
  • Update personal and organisational knowledge of the tourism and travel industry.
  • Work safely.
  • Follow procedures for emergency situations.
  • Participate in organisational WHS practices.

Servicing customers

  • Communicate with customers and colleagues from diverse backgrounds.
  • Address cross-cultural misunderstandings.
  • Communicate with internal and external customers.
  • Follow defined organisational standards when delivering service.
  • Provide service to customers.
  • Respond to customer complaints.
  • Provide internal feedback on customer service practices.

Access and interpret product information

  • Access product information.
  • Interpret product information.
  • Update product knowledge.

Prepare quotations

  • Calculate costs of products and services.
  • Provide quotations to customer.
  • Update and record quotations.

Sell tourism products and services

  • Identify customer product needs.
  • Suggest products that meet customer needs.
  • Provide specific product information and advice.
  • Sell the product.
  • Follow up sales opportunities.

Process financial transactions

  • Process customer payments.
  • Reconcile takings.

Book supplier products and services

  • Administer customer file and identify booking requirements.
  • Request products and services.
  • Record requests and confirmations.
  • Update and finalise bookings.

Process travel-related documentation

  • Interpret information required for processing documentation.
  • Process documentation.
  • Finalise processing of documentation.

Use a computerised reservations or operations system

  • Access and manipulate system information.
  • Use computer system features to create and administer reservations.
  • Send and receive communications.
  • Administer sales and operations functions using the system.

Source airfares for domestic flights

  • Interpret domestic airfare information.
  • Create domestic flight itineraries and airfares.
  • Document and maintain records of calculations.

Provide advice on international destinations

  • Develop knowledge of international destinations.
  • Update knowledge of international destinations.
  • Provide information and advice on specific international destinations.

Provide specialist advice on cruises

  • Source information on cruise operations and trends.
  • Develop knowledge of cruise destinations.
  • Develop knowledge of cruise itineraries.
  • Research aspects of on-board ship life.
  • Provide information and advice on cruise options.
  • Update knowledge of cruise destinations and products.

Construct normal international airfares

  • Interpret international airfare information.
  • Create international flight itineraries and airfares.
  • Document and maintain records of calculations.

Construct promotional international airfares

  • Interpret promotional international airfare information.
  • Create promotional international flight itineraries and airfares.
  • Document and maintain records of calculations.



What are my payment options?

Pay in full

If you pay your course fees up-front in full, you’ll benefit from a discount. When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass this saving onto you in the form of a discount.

ZipMoney Payment Plan

If you need a little more flexibility in your finances, and want to pay off your course fees over a longer period of time, you can switch to a zipMoney payment plan. Essentially, zipMoney pays your course fees for you, and you pay this loan back over 24, 36 or 48 months. As long as you are eligible, you can switch to a zipMoney plan at any time.

Payment Plan

Pay for you course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Find out more

Tanya Galey

Tanya has many years of experience working in the airline industry through her role at World Aviation Systems. The organisation represents various airlines in Sydney including Air Tahiti Nui and Hawaiian Airlines.  She has extensive knowledge of sales, marketing, reservations and the general business operations of an airline. Through her role at World Aviation she travelled extensively and gained knowledge on various destinations first hand.  Tanya has been teaching in tourism for the past four years and holds a Diploma of Tourism, Certificate IV in Tourism, Certificate III and Certificate IV in Training & Assessment. 


This course is endorsed by:

The course contains a minimum of 60 hours of work placement

Your Work Placement will need to be conducted in an appropriate work place, supervised by a qualified staff member. You will need to secure your own Work Placement; however Open Colleges can provide advice and direction through our Work Placement Support Team.

You will need to undertake work placement to successfully complete the units of competency in this course. As such, a Statement of Attainment cannot be issued for part completion of the qualification unless work placement is completed.

Your work placement will need to be completed in Australia, and you will be responsible for the costs of any travel, accommodation, statutory checks or other requirements related to your work placement.

You may be required to complete work placement in multiple travel agencies if your chosen travel organisation does not provide all of the required services.

More information can be found in the Workplace Assessment Guide.

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Weekly and fortnightly payment plans are also available when you pay online.

Click Enrol Now and choose a payment plan or call an Education Advisor on 1300 161 345 for more details.